New 866-685-3558 Dealer Website
Used 866-616-0377 Email Dealer
Service 888-249-6201

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Reviews

Average Ratings

4.6
49 lifetime reviews.
  • GREAT DEALERSHIP would highly recommend!

    Salesman very knowledgeable and helpful! Dealership personnel were all friendly and went out of their way to greet us and make us comfortable prov...


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    Salesman very knowledgeable and helpful! Dealership personnel were all friendly and went out of their way to greet us and make us comfortable provided water, soda whatever we needed while we were there. This is how you should be treated at a dealership! Cars were ready for inspection and ready to be driven and had every model that I wanted to test drive and they were ready to provide any that I may have wanted. I bought the one I wanted!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great car buying experience!

    I have purchased 7 of the last used cars I've had online and then went to the dealership somewhere in the country to get them and a couple times h...


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    I have purchased 7 of the last used cars I've had online and then went to the dealership somewhere in the country to get them and a couple times have been disappointed but that was not the case here at all. I dealt with Gary and he was amazing! He even kept the dealership open an extra half hour for me as it took 6 hours to get there. The car is everything it appeared to be online and I couldn't be happier. I highly recommend this dealership!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Horrible

    Treated as if I was not up to there standards of something to purchase a car.

    Dealer Response

    Thanks for leaving us this response. We strive to maintain excellent business relations at Cole Valley Cadillac. Please call our manager directly ...


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    Treated as if I was not up to there standards of something to purchase a car.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thanks for leaving us this response. We strive to maintain excellent business relations at Cole Valley Cadillac. Please call our manager directly at (330) 372-1665 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.


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  • Rand is The Man!

    Rand gave me a great buying experience. Answered my questions and if he didn't know the answer, he went and found it. When it came time to do the ...


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    Rand gave me a great buying experience. Answered my questions and if he didn't know the answer, he went and found it. When it came time to do the paperwork, everything was handed to Dana accurately, which led to a smooth buying process. Great team effort!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • My first Cadillac

    I met with a great salesperson and looked at the Cadillac ATS, CTS and XTS. I enquired into leasing, and did multiple quotes with different amount...


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    I met with a great salesperson and looked at the Cadillac ATS, CTS and XTS. I enquired into leasing, and did multiple quotes with different amounts down once I decided on the CTS. He financial person was excellent, got my credit check done, and went over with me the day of picking the car up various options and coverages that I opted for. The car CUE system was explained to me by my sales rep, and I was put in touch with OnStar and set that up driving the car home.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Teacher

    My experience is always efficient and professional!


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    My experience is always efficient and professional!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Cole Valley service

    Oil change & tire rotation. Done while I waited in reasonable time.


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    Oil change & tire rotation. Done while I waited in reasonable time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent Customer Satisfaction

    Well I know when I have Skip Mark overseeing my car issues that all will be taken care of. He goes above and beyond to help provide superior custo...


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    Well I know when I have Skip Mark overseeing my car issues that all will be taken care of. He goes above and beyond to help provide superior customer satisfaction. All the people there are very friendly and helpful. I definitely would recommend to my friends taking their vehicles to Cole Valley.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Improve the in customer service.

    Setting my appointment for an oil change went much smoother than the last time I needed to visit the dealership.


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    Setting my appointment for an oil change went much smoother than the last time I needed to visit the dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Super duper friendly and helpfull

    Everyone in the service department I spoke with was super duper friendly and helpful both in person and on the phone. I have since recommended the...


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    Everyone in the service department I spoke with was super duper friendly and helpful both in person and on the phone. I have since recommended their service - twice! In fact my finances truck is there now. He made the switch from a Mahoning County dealer service department from where the service was never quite satisfying. The job was well done too :)

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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