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Great dealership and an excellent overall experience! Wally the salesmen was fantastic and so was Gus the manager. They made purchasing a car quick, easy,... and fun
I had searched Forever for a car! I almost ended up with a car I really didn't want, Time was running out and we ended up test driving the KIA! Thank you... for an overall Amazing experience! 😊
Now we have overpaid for a car in every way . Kept making promises that never came through. Rushed us at everything then rushed through the paper work.... I have no trust in these people do do the right thing about anything it took us 5 years to save enough to buy this used car that I have no confidence in. I am now afraid that EVERYTHING they told me is a lie.
My service writer, Jon Taylor, was quick and explained what was to be done and listened well to my questions. My vehicle was ready in the time he estimated.... He took me to the customer lounge and to the cashier and my car.
I had a great experience from start to finish when purchasing my new vehicle. I actually didn't go into the dealership to purchase a new car but everyone... made it so simple and stress free I managed to leave with a new car!
My husband and I have been taking a our vehicles to Russ Darrow Kia of Waukesha for at least 10 years and have always been very happy with the results.... They have competitive prices and as we're customers see regularly send out coupons and reminders of our service intervals. Today, I was just in for a oil change, the last of my 3 free that I received when I bought my Sorento in December. I was greeted immediately. Jonathan explained the extra checks they do during oil change as well as the free car wash. I was satisfied with the time it took to complete the job oh, I was escorted to the window to pick up my keys and out to my car. Can't think of anything they could have done better.
4th lease with this dealership 3rd working with Dennis Cardinal...Can't say enough about the WONDERFUL experience! Dennis is GREAT to work with! He listens,cares,and... "makes it happen"!
I had a good experience at Russ Darrow Kia. The customer service was good too. If any one is looking for a new Kia, go to Russ Darrow Kia of Waukesha....
Dennis went above and beyond to help us find the right vehicle for us. We had an excellent experience with all the Kia employees we encountered.
The only small complaint that I have is this; if you're a little short staffed in an area, either help out, or get someone to help out. My dad and I had... a little bit of a wait because finances were short staffed. It wasn't a long wait by any means, and I wouldn't consider it a bad experience. I just kind of feel bad for the guy because I bet he was pretty stressed throughout the whole day. Otherwise everything else was top notch, from Freddie helping me out with getting the right vehicle, to finances helping sort through our mess to pay for the Nissan.