Russ Darrow Kia Waukesha

4.8 out of 5 4.8
802 reviews

Average Rating

4.8 out of 54.8
802 lifetime reviews. Includes reviews of Russ Darrow Kia Waukesha from DealerRater.com
this dealer

Reviews

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  • 5.0 out of 5
    September 2, 2019

    I had a good experience at Russ Darrow Kia. The customer service was good too. If any one is looking for a new Kia, go to Russ Darrow Kia of Waukesha....

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Freddie Pate Sr

    Salesperson

    (5.0) 10 reviews

  • 5.0 out of 5
    August 31, 2019

    Dennis went above and beyond to help us find the right vehicle for us. We had an excellent experience with all the Kia employees we encountered.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dennis Cardinal

    Salesperson

    (4.9) 137 reviews

  • 5.0 out of 5
    August 31, 2019

    The only small complaint that I have is this; if you're a little short staffed in an area, either help out, or get someone to help out. My dad and I had... a little bit of a wait because finances were short staffed. It wasn't a long wait by any means, and I wouldn't consider it a bad experience. I just kind of feel bad for the guy because I bet he was pretty stressed throughout the whole day. Otherwise everything else was top notch, from Freddie helping me out with getting the right vehicle, to finances helping sort through our mess to pay for the Nissan.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Freddie Pate Sr

    Salesperson

    (5.0) 10 reviews

  • 5.0 out of 5
    August 31, 2019

    Dennis was very accommodating to my schedule. He also transferred the car I really wanted from the Wauwatosa branch since they didn't have the Rio5. He... also came in on his day off to finish the sale and make sure that I got my new car as quickly as possible.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dennis Cardinal

    Salesperson

    (4.9) 137 reviews

  • 5.0 out of 5
    August 30, 2019

    Very friendly and helpful The sales man was very polite and informative my service was quickly taken care of will definitely go back again when I need... an oil change

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jacob Povlich

    Service Advisor, Assistant service manager & Dispatcher

    (5.0) 57 reviews

  • 5.0 out of 5
    August 26, 2019

    My family has been going here forever! Dennis is the guy to go to ;) wonderful atmosphere. ??There is always a deal that can be worked out with the employees.... Great staff and service.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dennis Cardinal

    Salesperson

    (4.9) 137 reviews

    Brandon McGahee

    General Manager

    (4.9) 90 reviews

  • 5.0 out of 5
    August 26, 2019

    We're extremely happy with the service we received at Russ Darrow of Waukesha. Our sale representative, Wally, was personable and informative. Wally walked... us through all the special features each vehicle came with and answered all of our questions as they came. On our test drives, he had us try out some of the special features and taught us hands-on how to utilize them properly. This was a lot easier for us to learn instead of reading through a manual. He was very patient with us as we weighed out our options (this being our first time leasing on our own) and gave us honest, helpful advice when asked. The store manager, Brandon, was also very friendly and took the time to introduce himself and checked in with us every once in awhile. I have done business with Russ Darrow of Waukesha in the past and will gladly continue going back. Overall, we were very satisfied with our experience and left happily with our purchases. We would highly recommend for their quality of vehicles as well as their impeccable service.

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    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Wally Thom

    Salesperson

    (4.9) 73 reviews

    Brandon McGahee

    General Manager

    (4.9) 90 reviews

  • 5.0 out of 5
    August 26, 2019

    Very impressed with the staff at Russ Darrow Kia especially Freddie. He made the buying experience fun and enjoyable. I would highly recommend this dealership.... Thanks guys! Love my new used car!

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    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Freddie Pate Sr

    Salesperson

    (5.0) 10 reviews

    Brandon McGahee

    General Manager

    (4.9) 90 reviews

    Gustavo Valenzuela

    SALES MANAGER

    (5.0) 12 reviews

  • 5.0 out of 5
    August 24, 2019

    Start to finish, this experience was effortless. Never once felt hasseled but was well attended to and taken care of. Staff went above and beyond to get... me the car that would fit my lifestyle. Will go back!

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    Shopped for a new car
    Did not make a purchase
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    Worked with:
    Gregg Kasper

    Salesperson

    NOT RATED

  • 5.0 out of 5
    August 24, 2019

    It is great to get a free car wash with the oil change. Desmond was very courteous and helpful with questions. Oil change was completed within the time... I expected

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    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Desmond Waheed

    Service Advisor

    (4.9) 54 reviews