New England Auto Sales

Reviews

4.3 out of 5 4.3
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    December 5, 2018

    I purchased a 2007 car from New England Auto in Plainville , CT. We took it for a test drive and the check engine light came on . The sales person told... me that the car would be checked over . He told me that the car would be ready in about four days. After four days ,I called and asked if the car was ready. I was told by the sales man that the car was leaking oil,and that they would need more time to repair the leak.I then waited until the car was repaired. I drove it home, and three days late the engine light came . I took it back to New England Auto they reset the check light and seven days later it came on again. I then took it to a dealership and they found several costly problems with the car.After owning the car for eight months, It has cost me over two thousands dollars in repairs, and I am still finding problems with the car, that should have been fixed before it left the lot. I have own over ten cars in my lifetime and this the worse car that I have ever own. I will never buy another car from New England auto and I will tell my relatives and friend not to buy at New England Auto.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 2, 2018

    I would highly recommend this establishment for buying a used car. I just purchased a Volvo XC60 and had a minor problem in the first week and they stepped... up big time. The purchase was effortless and easy, they did what they said and stood behind the purchase. Josh is so easy to deal with,no high pressure all about customer service. I will definitely recommend this dealership to anyone buying a used car and I will certainly be back whenever I or my daughter needs a car in the future.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 19, 2018

    Brad and Josh are ethical guys that stand behind the cars they sell. We recently purchased a 2008 Volvo with 82K miles as a kids car. Obviously a car... with higher miles can be concerning. However, NEAS completed an extremely comprehensive inspection and provided a detailed report. The report showed everything from depth of tire tread to life expectancy of brakes to items that have been replaced and when. One such item was the timing belt. NEAS recommended we have that changed and offered to do the work without any labor charge. They said they wanted to make sure we were not only satisfied but confident that car would survive our kids! We will definitely recommend NEAS to our family and friends should they have a car need.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 23, 2017

    Got treated like i was special. Every one was friendly. And the purchase of my used vehicle was perfect.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 2, 2015

    I am truly thankful to have met Brad, Josh and John a few years back. I just purchased my fourth car and must say they have exceeded all expectations.... They are professional, fair but above all, honest. Never pressured. Always respectful. My purchases were all straight-forward with no haggle or hassle. Pricing for service is fair and always fully disclosed. These Owners are men of integrity. If you are searching for a quality car, I highly recommend visiting NE Auto to experience the power of an honest and fair transaction.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 15, 2015

    I just recently purchased a used Prius from New England Auto Sales and it was probably the most pleasant and painless car buying experience I've ever been... through. We had been to a few other dealers before making a quick stop in to look at a Prius we had seen advertised online. We talked with the owner and he did not give me a feeling like I was being worked over like some of the other places we visited. He was very straight forward. Very helpful with giving me what I was looking for with my trade-in. There was one minor issue getting the car registered but it wasn't the fault of the dealer, it was a miscommunication between my town's tax office and the DMV, which I thought would be a nightmare to resolve, but NEAS made it very quick and easy. I had to call them several times to update them on the status of my trade-in, as it did not run properly and needed to be towed to their lot, and no matter how many times I called, they were always pleasant and helpful on the phone. Best of all, the car we ended up with is in much better condition than the cars we looked at on other lots, yet it was affordable and very low mileage for the model year. I would recommend New England Auto Sales to anyone interested in purchasing a used vehicle. Great service. Great products. Great Prices. What more can you ask for?

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 15, 2013

    As soon as i walked into New England Auto Sales, i was treated with the utmost respect. I came to New England Auto Sales to test Drive a car they had displayed... in the front of their buisness. I had no intention of buying a car. It was only because of the care and attention john provided that i purchased my vehicle that day. I bought a beautiful 2004 Jetta Jli (MK4) and the dealership honored their warranty to the very last day. I will recommend New England Auto sales to everyone and anyone looking for a great car, And exceptional customer service.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 29, 2013

    I purchased a 2007 Infinity FX35 a while ago and I never had a problems with it. At the time of purchase it came with one set of keys, I asked for a 2nd... set and they said no problem. When I picked up the Infinity it had two sets of keys. They followed thru on there promise. Great sales people. Good Quality. I would recommend this dealership to friends and family.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 19, 2013

    I was referred to New England Auto sales by a friend. I needed a safe, reliable car for my daughter to drive. What I did not expect from a used car dealer,... was to be treated like family. My daughter is thrilled with her Jetta, it runs and drives like a much newer car. Brad and his group took exceptional care prepping this 06 for my peace of mind. I am very happy and got a lot more car for my money! Thank you , Lori and Deven

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 21, 2013

    I bought a 2003 Saab from New England Auto Sales a little while back and have been nothing but satisfied with my purchase. From the second I walked into... the shop, I felt a sense of comfort- no pressure, no rush, no games. Brad, the owner, and his staff truly listened to what I was looking for and went out of their way to find it. They sold me a quality car that I can feel confident with on long road trips with my family. Since the purchase, I have called with a few questions re: maintenance and they've always taken the time to provide me with thorough answers and assistance as needed. If you're like I was- not knowing where to begin your search for a new car- I suggest you go to New England Auto. Nice guys, nice place, and an adorable dog who will greet you at the door!! :) -Stefanie G.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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New England Auto Sales

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