Preferred Auto - Illinois Road

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Sales 8:30 AM - 7:00 PM
Service 7:30 AM - 5:30 PM
Mon 8:30 AM - 7:00 PM
Tue 8:30 AM - 7:00 PM
Wed 8:30 AM - 6:00 PM
Thu 8:30 AM - 7:00 PM
Fri 8:30 AM - 6:00 PM
Sat 8:30 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:30 PM
Sat 8:00 AM - 12:00 PM
Sun Closed
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Reviews

4.5
Average based on 54 reviews
  • Great service, speedy buying process

    I visited Preferred Auto last week to check out a vehicle I had seen on Cars.com. I received a phone call from my inquiry after hours and was able...

    Dealer Response

    Thank you very much for such kind words! Let us know if you need anything in the future.


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    I visited Preferred Auto last week to check out a vehicle I had seen on Cars.com. I received a phone call from my inquiry after hours and was able to schedule an appointment to test drive the vehicle the next morning. It was waiting for me when I arrived. I ended up loving the vehicle and purchased it. I feel I got a fair trade-in value for my vehicle and was able to leave the dealership with my trade handled and a new vehicle all in a couple of hours. I am thrilled to get free car washes for as long as I have the vehicle.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for such kind words! Let us know if you need anything in the future.


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  • Quick response

    Needed some info on a truck and they were very quick in responding.


    Show Full Review

    Needed some info on a truck and they were very quick in responding.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Disappointed

    I would not recommend buying any car off their lot that is older than a 2010. Jay is not the same owner he use to be. Customer Service is not some...

    Dealer Response

    We understand the frustration of buying an "as is" vehicle. During the test drive you noted issues that would hold you back from making the purcha...


    Show Full Review

    I would not recommend buying any car off their lot that is older than a 2010. Jay is not the same owner he use to be. Customer Service is not something that he strives for with his GM's and Managers. I will not be buying another vehicle from them and I wouldn't recommend you do it either. I have owned it for 4 weeks and it has been in their shop for the last 2 weeks.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We understand the frustration of buying an "as is" vehicle. During the test drive you noted issues that would hold you back from making the purchase so we agreed to fix those issues. The vehicle has been in the shop so long because that's how long it took for parts and labor to be complete. We take customer service very seriously and we feel we went above and beyond to fix the issues by paying for the parts and labor that the warranty company wouldn't cover. We believe that Preferred Auto stepped up to the plate to take care of the said issues even when we didn't have to based on the vehicle being sold as is at a very low price.


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About Our Dealership

Dealer on Cars.com since May 2007

Thank you for clicking on Preferred Automotive Group's LARGEST location, conveniently located on Illinois Rd. Preferred Auto specializes in late model, low mileage vehicles with a clean history. We are a full service dealership that services all makes and models. Our Finance center has a great relationship with over 25 different lenders and can help you arrange a fantastic finance package with any credit situation. We also offer "In House Financing" that reports to the credit bureaus. We invite you to stop in and see our facility.

"Your Preferred Dealer!"