I visited Preferred Auto last week to check out a vehicle I had seen on Cars.com. I received a phone call from my inquiry after hours and was able to ...schedule an appointment to test drive the vehicle the next morning. It was waiting for me when I arrived. I ended up loving the vehicle and purchased it. I feel I got a fair trade-in value for my vehicle and was able to leave the dealership with my trade handled and a new vehicle all in a couple of hours. I am thrilled to get free car washes for as long as I have the vehicle.
Thank you very much for such kind words! Let us know if you need anything in the future.
I stopped in to JUST look but when Brian took such good care of all of my needs and made the car buying experience so easy, I ended up leaving with a ...new car. Brian along with his team met every need that I threw at them. From no down payment ment, the payment I could afford and the type of vehicle that I needed. Preferred is A1 with me. Plus the have an awesome referral program. CASH!! I am beyond a satisfied customer. Thank you Brian, your the best!!!! #GotoPreferred#AskforBrian#Thehookyouupking
Wow I had gone to another dealership and got treat so wrong. Found this dealer and amazing Matt treated us so well and they made what I could afford w...orked. Plus side free car washes. Would recommend 100%.
I was treated as the customer of the day, the staff was kind, friendly and gave me all the time I needed to make the right decision for me. I bought ...the vehicle I was looking for. I will tell my friends and family to shop at Preferred Automotive first before anywhere else.
Went to check on a car I had seen on Cars.com. I was greeted quickly but not pressured. I ended up test driving the car and bought it a few days later.... Pretty pleasant experience overall.
Matt got back to me within one hour of sending an inquiry. He was informative, helpful and was a good listener. I would definitely consider purchasin...g from this dealership again.
Needed some info on a truck and they were very quick in responding.
I would not recommend buying any car off their lot that is older than a 2010. Jay is not the same owner he use to be. Customer Service is not somethin...g that he strives for with his GM's and Managers. I will not be buying another vehicle from them and I wouldn't recommend you do it either. I have owned it for 4 weeks and it has been in their shop for the last 2 weeks.
We understand the frustration of buying an "as is" vehicle. During the test drive you noted issues that would hold you back from making the purchase s...o we agreed to fix those issues. The vehicle has been in the shop so long because that's how long it took for parts and labor to be complete. We take customer service very seriously and we feel we went above and beyond to fix the issues by paying for the parts and labor that the warranty company wouldn't cover. We believe that Preferred Auto stepped up to the plate to take care of the said issues even when we didn't have to based on the vehicle being sold as is at a very low price.
I found a car online that I wanted to contact Preferred about. I submitted an inquiry with a note asking that I be contacted via email and not by phon...e, this was due to the fact that I was unavailable to reach via phone during their business hours that week due to my work schedule. However, I received three phone calls (none of which I was able to respond to due to the aforementioned circumstances) and no emails at all. The last voicemail I received told me (somewhat pressingly) to call them back so they could take me off the calling list (which makes no sense), something I was unable to do that week. This is not an angry review, it is just a review to let Preferred Auto know about this situation in hopes that they can remedy it for customers in the future. It is a basic business principle; if a customer wants you to email them, don't call them multiple times instead (and never send a single email) and then tell them they NEED to call you back so you can stop calling them...perhaps it wasn't meant this way at all, but it comes across as desperate and unprofessional. Some people can only use certain forms of communication at a given time. Perhaps this is a small issue, but it did prevent me from coming to look at a vehicle I was quite interested in and pushed me to buy from another dealer with a similar vehicle instead out of principle. Customer service is paramount to me in the buying process and if a dealer cannot do the small things properly, I don't trust them to do the more important things (everything included in the car buying process) properly. All in all, it sent the impression that this dealer did not care about me as a customer as much as they cared about just getting a sale.
Thank you for your advice. We will be sure to look over the notes on our leads so this doesnt happen again. If you need anything in the future please ...feel free to reach out.
I am a repeat customer with Preferred auto, but the first time buying from the Illinois Rd. store in Fort Wayne, Indiana. I had the best customer serv...ice from the moment I got out of my car. Someone greeted me and lead me to the person I had an appointment with. Dave Walden was the greatest. he truly listened to my needs in a monthly payment, worked for me and I was able to drive off that night in my Nissan Rouge. I elected to stay with Preferred because of their great customer service, knowledgeable sales staff and the quality cars they sell. The facilities are the best, well cared for and they seem to have the customer's comfort in mind while they are waiting. if you are looking to buy I recommend you stop by Preferred auto, Illinois Rd. store or shop online. Make sure you Ask for Dave!
Thank you Judith for the opportunity to help you out and for the kind words!! I hope this reply finds you enjoying your 2010 Nissan Rouge and you cont...inue to enjoy it for a long time! Remember to send in those referrals! Have a great day!!