Ilderton Dodge Chrysler Jeep RAM

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Reviews

Average Ratings

3.5
82 lifetime reviews.
  • Great Service

    This was the "BEST" car buying experience I've ever had.I filled out an online application and the next day I was contacted by Don Massey. Even th...

    Dealer Response

    Thank you for your purchase! We hope you are enjoying your new vehicle! We appreciate you considering us, and hope to be of service to you in your...


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    This was the "BEST" car buying experience I've ever had.I filled out an online application and the next day I was contacted by Don Massey. Even though I told him I had been having a hard time trading my car,he said come on up,he was sure he could get me a deal.I informed him that we lived about an hour and fifteen minutes away and didn't want to take that ride and not get a deal made,once again Don said come on up.Upon arriving we were met by our salesman Adam Delk who was already familiar with our situation.He is a very pleasant and knowledgeable young man.He was very friendly.After asking what we were interested in,he pulled around my new vehicle, 2014 Jeep Patriot.The thing that impressed me most was not taking forever to do the paperwork. Thanks Ilderton and Adam.Will definitely recommend Ilderton Dodge to my family and friends

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your purchase! We hope you are enjoying your new vehicle! We appreciate you considering us, and hope to be of service to you in your future automotive needs! Keep our service and parts department in mind when it comes to an oil change or repair! If you have any concerns or questions, don't hesitate to call. Our business relies on customers like you with positive feedback and spreading the word. If you have family or a friend looking to buy soon, tell them to give us a call or text at (336) 290-7281 and if they purchase we will send you a referral gift.


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  • Top Notch from start to finish!

    We went to ILDERTON today knowing we could walk out empty handed. We have made many mistakes in our lives and we are paying for it. We were told n...


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    We went to ILDERTON today knowing we could walk out empty handed. We have made many mistakes in our lives and we are paying for it. We were told no by 2 dealerships in Kernersville. Decided to try one more time. Although we did not get what we went for. We understand that we have to prove ourselves to be choosy. Upon entering we explained our situation and never once did we feel like second class citizens. Adam Delk our salesman and the financing staff did backflips and jumped through hoops to get us a new car..after 8 hours and a small down payment we walked out with the keys to our 2017 Jeep Renegade! We were beyond pleased with everyone in this fine establishment! We will return for our cherokee before you know It!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • My Experience at ilderton dodge

    Going in hoping for a better experience the seound go round. Being that the first time sales rep made promises to have dents and scratches taken c...


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    Going in hoping for a better experience the seound go round. Being that the first time sales rep made promises to have dents and scratches taken care of on the chrslyer sebring that i got from them, that the manager didnt approve. So the reps manager made him make 2 of my car payments which were paid late which to me still wasn't good enough bc the seat belt was broken and other things to where i didnt fully have the car in my possession without having to go back and forth up there for a month or even longer. Having make so many arrangments and having 3 small ones was quite a struggle. So yea this secound time the Rep i got was very aggressive which in a since they have to be but they do mostly to women especially going by yourself. After going through the process to work towards payments i could afford its like he just kept getting upset bc im just like i cant do it i know what i can afford in my budget(why you mad) so goes to say we looking at the wrong car after aggressively snatching the paper up balling it up and throwing it in the trash . Im just looking like did he really just do this wow just in disbelief seriously. How we looking at the wrong car and i dont or didnt even know what you were tryna put me in from jump. Like that convo never happen. Thats one thing i hate dont put me in what you want to push, talk to me, see what i like dont like and what i need please. So the rep in up having to get the paper back out the trash. Heck after that i didnt even wonna work with him anymore like it was crazy.But. I work customer service and I know it can become alot but you not ever suppose to let the customer see that type of behavior. Overrall my experience just couldve been a whole lot better for real you have to know how to treat each group of customers that walk through your doors and not make them feel less important or that they dont deserve your best customer service requardless.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Worst place I've ever been to

    I've been having my car serviced there for over a year and had nothing but positive reviews for the service department. Today I was in for service...


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    I've been having my car serviced there for over a year and had nothing but positive reviews for the service department. Today I was in for service and decided to check out their lot. I'm considering trading in my car for something else. I found a Jeep I liked and asked a salesman standing out front how much they were asking for it. He wouldn't tell me and made me test drive it before ever giving me a price. It was more then I wanted to spend. If they had told me that before the test drive I could have saved us all a lot of time. Never have I been to a dealer that refused to tell me the price of a car. I'll continue service with them but I won't buy anything from them.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • rude and very unprofessional

    The salesman and credit manager were so rude to my sister while she was trying to purchase a vehicle. They made fun of her, so very unprofessional!


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    The salesman and credit manager were so rude to my sister while she was trying to purchase a vehicle. They made fun of her, so very unprofessional!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Buying a new Jeep

    The entire personnel is great and willing to help. You never feel pressured to buy the car, which I consider great. They first listen very closely...

    Dealer Response

    Thanks Miguel! We appreciate your feedback and look forward to working with you again.


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    The entire personnel is great and willing to help. You never feel pressured to buy the car, which I consider great. They first listen very closely to your needs and make appropriate recommendations. I was very pleased with the deal I got.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks Miguel! We appreciate your feedback and look forward to working with you again.


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  • Greatest Customer Service I've ever Received!!

    Words can't even describe how pleased I am with the service I received on getting a new car from Ilderton Dodge. Freddie was the person that helpe...

    Dealer Response

    Thank you for the 5-star review and kind words! We are so happy to hear that Freddie and the rest of the team got you in the car you wanted at the...


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    Words can't even describe how pleased I am with the service I received on getting a new car from Ilderton Dodge. Freddie was the person that helped me, and he was just awesome! I was referred to him by a family member, and I'm so glad that I came to Ilderton Dodge. My car was a 2005 Pathfinder, and the transmission went out on me. I came to this dealership to find a new car. Freddie and the whole team really helped me out on getting a new vehicle. I'm in love with my new 2016 Dodge Dart, and if I ever need to get a car again I will always come here. Thank you so much Freddie and the rest of the staff!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the 5-star review and kind words! We are so happy to hear that Freddie and the rest of the team got you in the car you wanted at the right price. Enjoy your new Dodge Dart and please come back and see us!


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  • Bad just Bad

    I came to buy a car and was given attitude because I wanted to discuss things over with my wife and the sales manager talked pure trash as I was l...

    Dealer Response

    We are not happy to hear about your unpleasant experience. What I can do is give to management so that it is made aware of. Also, I would like to ...


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    I came to buy a car and was given attitude because I wanted to discuss things over with my wife and the sales manager talked pure trash as I was leaving right after i told the sales Representative I would trade my truck in the next day,I got approved 0 down but because of my experience with the sales manager I told him I wouldn't buy. So then I told the sales Representative I know someone that would come a buy he then told me I would receive $100 for the referral my referral came and bought a car and I never got my money! I would never send anyone to buy from them AGAIN!!!!

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are not happy to hear about your unpleasant experience. What I can do is give to management so that it is made aware of. Also, I would like to see how we can make this into a more pleasant experience. The referral incentive is only valid if you purchase a vehicle here and refer someone after. I would be more than glad to have another associate work with you. Give us a call 336-822-8717


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  • The dealership by far

    I had no idea when called ilderton Dodge last night that I would be driving away in a 2016 vehicle. Adam Delk is the bomb and the rest of the staf...

    Dealer Response

    Pamela, thank you so much for your kind words, Pamela! We will pass them along to Adam and the rest of our staff. Come see us again soon!


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    I had no idea when called ilderton Dodge last night that I would be driving away in a 2016 vehicle. Adam Delk is the bomb and the rest of the staff rocked too. They really work with you and give you options. I love them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Pamela, thank you so much for your kind words, Pamela! We will pass them along to Adam and the rest of our staff. Come see us again soon!


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  • Best Experience by Far!

    Taj (I think that's how his name is spelled), was a great help a week ago today; it was his 3rd day. I came to look at a yellow Jeep Renegade, end...

    Dealer Response

    Thank you for your wonderful review! So glad your experience was a great one! Be sure to bring it by to service when you need your regular mainten...


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    Taj (I think that's how his name is spelled), was a great help a week ago today; it was his 3rd day. I came to look at a yellow Jeep Renegade, ended up test driving a red one till they found it but he knew everything about the Jeep. I ended up buying the yellow one and the finance dept.worked hard to get me a monthly payment I could afford. Everyone was super friendly and it was a great experience all the way around.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your wonderful review! So glad your experience was a great one! Be sure to bring it by to service when you need your regular maintenance.


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