Murray Chrysler Dodge Jeep RAM

Fair warning. Please watch the numbers, they will try to sell you a vehicle for much higher priced than advertised. I am just shopping around and I have been for a while now. It is fairly easy to spot an unethical dealer and this one is just that. Too many extra fees and misleading sales prices. Good luck and stay away!

Want to give a shout out to the service department. Great experience. Had 3 issues that they took care of. The service manger Greg and service representative Marshal were great to work with. Gave me a courtesy car to drive back to Jacksonville because one issue took 5+ hours to complete.

Bought a 2022 Mojave Jeep, fully loaded special order. Sales process was great. Got the Jeep wave program with my purchase. I bought an additional package of 2 oil changes at a discounted price which was good for a year from a service advisor that seemed to care. Used one immediately. I called to see when the second one expired and the service representative said the computer was hacked and they had lost all information about my local service visits and any oil changes that I purchased at the dealership. He looked under my Jeep Wave account and said I had one oil change left that expired in a year. He suggested I use the Jeep wave oil change. I told him I wanted to use the one I purchased from them before it expired. He said if I had the receipt, I could use it, but they have no records of my purchases and they would not be able to honor it if I could not prove it with a receipt. I was unaware when I bought the oil changes that I would need to prove I bought them each time, in fact the service tech that sold them to me said at that time that they tracked everything on the computer. I was shocked that they would not take my word for it as it was only an oil change. This happened several months ago and I am sure the oil change I purchased has expired. I have had 2 company representatives call me asking me to service appointments and when I tell them about my experience, they say a manager will be calling me soon to discuss. No managers have called, so I decided to write a review. I am looking for a new dealership.

We worked with Chris Jenkins and he was fantastic! Extremely nice, personable, and professional. He didn't push us in to anything we didn't need, but helped us get exactly what we wanted. Buying a new vehicle is often stressful but this process went surprisingly smooth. When we have any friends in the area interested in buying a new car, we will be highly recommending they go see Chris Jenkins at Murray.

Took my Jeep in to get it serviced because of the check Engine light. Over 8,000 dollars later picked it up drove away less than 2 miles down the rode check engine light comes back on. Turned around and took it back to them they apologized said it was another issue( which why didn’t they catch it before?). Kept it for another 4 days called and said it was ready. Picked it up drove about 50 miles and the check engine light comes back on!! The vehicle is still acting the same way from the very first time I put it in the shop I checked the codes every time and the Jeep is still throwing the same code. This has been going on for over a month. I’m looking into filing a formal complaint. Also speaking with my Auto Warranty company that’s been receiving the bills for this (work).

Bryan was outstanding! He made the experience so pleasurable. I highly recommend him and the Murray team

Can’t recommend Buddy and Murray CDJR enough. Worked with our insanely tight (less than half a day) timeline, delivered the vehicle to us, and helped us get the best deal. We are so impressed with the truck- even better than we expected. The whole process was straightforward and so easy!

Worst experience I’ve ever had in my life, Second I finished playing the car. It was xxxx me from there on out. Brought car in multiple time just to be turned away then car breaks down get it back and now my car won’t start and check engine light came on only had 11000 miles and haven’t even had it three months they refuse to answer me or work with me they do not care that I am now out a vehicle time money work and ext from them

I wouldn’t suck my pinky toe on the sticky, smelling, shady asphalt of this dealership… I got the exact same truck in Jacksonville for $8K less. I heard Hunter cussing and laughing behind closed doors at “the sheer idiocy” of some customers!

I selected that I'd recommend this dealership because sales-wise, they'll take care of you. Service- not so much. I have bought three vehicles from this dealership, and it wasn't til my most recent purchase that I experienced the issues within the service department. With my newest purchase, I opted for the Service package- therefor having no reason to take my vehicle anywhere else, all services were completed here. Within a few mths of having my car, the brakes needed done- they comp'd them, as the recognized that the vehicle should not have been sold to me with the brakes within their current state. Fast forward (11 mths), I go to get tires on my car, and my key for my locking lugs nuts is nowhere to be found. I call the dealership, (clearly recognizing that 11mths is a long time, and I should have assumably checked to ensure they put it back where they found it when doing my brakes), I was hoping that they'd at least be able to assist in finding a key that they may have had on hand to unlock my lug nuts or possibly offer to atlteast double check with the mechanic who did my brakes (should he still work there) to instead be met with a woman on the other end of the phone who told me, "we can't do anything, it's been 11 mths and it's your problem". Wow. Thanks. Needless to say, had to have my lug nuts broke off- thankfully not causing any damage- and had to purchase new ones. So, long story short, take the extra time to ensure that the dealership does their job and puts back any parts/equipment to your vehicle after it's service.