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Reviews

Average Ratings

3.8
Average based on 36 reviews.
  • Great sales person!

    I recently bought a Tucson Ultimate edition and was treated very well by sale person named Mike. He was very professional,helpful and considerate ...


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    I recently bought a Tucson Ultimate edition and was treated very well by sale person named Mike. He was very professional,helpful and considerate throughout my buying experience. He treated me as if I was a friend which is very unusual. I didn't feel pressured at anytime throughout the buying process. He has even continued to take time to help me the following days to get it in to ensure it got the latest ecu updates. I stopped in today because my heat not working properly and he came out to look at it for me even though it was a Sunday and service department was closed. I'm very impressed with Mike's customer service and will continue to shop at First Hyundai in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Very dissapointing experience

    We were very excited about purchasing a certified pre-owened Hyundai especially with their First for Life program, with free lifetime oil changes,...


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    We were very excited about purchasing a certified pre-owened Hyundai especially with their First for Life program, with free lifetime oil changes, tire rotations, etc. But once the papers were signed, everything fell apart. Calls weren't returned, the salesman flat out lied about work (removing the rear window tint) that was supposed to be happening while we waited to pick up the car. We were ready to pull of the lot when we noticed they didn't fill up the gas tank (something they advertise). They took us and filled the tank. Then as we were about to leave again when we were stopped by the salesman-he forgot to give us the financial paperwork and warranty information. As if this wasn't bad enough, we got pulled over on the way home for a bust tag light. THEY SERUOUSLY LET US LEAVE THE LOT WITH A BUSTED LIGHT. The next morning we notice that they didn't bother to clean up during the removal of the rear tint. Good sized pieces of tint were all over the seats, floors and trunk and the solution used to remove it left a huge white residue stain on the rear pillar. So we brought the car back two days later to have these things corrected (and to also get an inspection sticker, which they didn't do). After more than 5 hours at the dealership (thankfully they let us use a loaner) we picked the car up only to find they hadn't cleaned the stain or replaced the bulb! This was such a disappointing experience. They were apologetic each time but made no effort, no attempt to try and make us happy customers again. They just did the work that was supposed to be done in the first place.

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service and great people!

    My wife and I recently purchased a Hyundai Elantra from First Hyundai in North Attleboro, MA. Tommy Marchand, our sales person, was excellent. He ...


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    My wife and I recently purchased a Hyundai Elantra from First Hyundai in North Attleboro, MA. Tommy Marchand, our sales person, was excellent. He was very helpful in assisting us to find the right vehicle for our family. There was no pressure and no bull. Tommy was thoughtful, informative and thorough as he took the time to answer all our questions and really made us feel comfortable. Thank you Tommy and thank you First Hyundai.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mr J.D.

    I began my buying process at a Hyundai dealer in NY and, after realizing they couldn't fulfill my request, I ended up contacting First Hyundai ove...


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    I began my buying process at a Hyundai dealer in NY and, after realizing they couldn't fulfill my request, I ended up contacting First Hyundai over the phone. I was answered by a woman named "Deb" I believe who proceeded to not actually be a saleswoman and gave me false information that prompted me to drive 5 hours down to Massachusetts in the hopes of purchasing a Veloster. I did end up making the deal after MANY setbacks and hoops to jump through. I returned home in NY on a Sunday night (May 1st.) I received my registration in the mail 28 days later after they told me it would take a week. The registration was processed much earlier than that and they held onto it as collateral until I was able to send them the title for my traded in vehicle; something they knew was on the way and, frankly, has nothing to do with a newly purchased car's registration. When I received the registration my 10 day grace period to have my car inspected was almost expired; I had 24 hours to get an inspection in order to avoid my car being on the road illegally and it was the memorial day weekend. I had attempted to contact First Hyundai everyday for a week prior to this and they NEVER returned my calls. I want from a friendly, helpful dealer in NY to a lackluster sales team that did little to nothing to put my mind at ease or help me fill out the paperwork. Overall, I was promised a certain monthly car payment that I barely managed to get out of them at the price of a limited warranty instead of an unlimited one. The convinced me to make a road trip I was uncomfortable with and almost flaked out on the deal. I would not suggest working with this dealership if you are from out of state and don't expect any assistance when finalizing paperwork. The only positive out of this experience is that I managed to acquire the vehicle I wanted from the beginning. A fact that they seemed to have no problem exploiting.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Buying Process & Customer Service

    I recently purchased a 2016 Tucson Sport 1.6 and love it. Extremely comfortable and quite to drive, gas mileage on highway trips reached 32.9!! Th...


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    I recently purchased a 2016 Tucson Sport 1.6 and love it. Extremely comfortable and quite to drive, gas mileage on highway trips reached 32.9!! The salesman was James C. very knowledge, personable I highly recommend First Hyundai & James to any friends & family.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Customer Service

    I feel very welcomed every time I bring my vehicle in for service. Staff is very knowledgable and I have never came across a issue scheduling a ap...


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    I feel very welcomed every time I bring my vehicle in for service. Staff is very knowledgable and I have never came across a issue scheduling a appointment and leaving in a timely manner. Thank You

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    I was please with the attention that I was treated. I highly recommend mr Ronald and his highly knowledge of the product and the way I was approach.


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    I was please with the attention that I was treated. I highly recommend mr Ronald and his highly knowledge of the product and the way I was approach.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Amazing dealership!!!

    I have a special needs daughter who is on hospice and I required a dealership that was flexible, dependable and patient. I found both the online a...


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    I have a special needs daughter who is on hospice and I required a dealership that was flexible, dependable and patient. I found both the online and on-site service excellent. We visited several dealerships but came back because they were the only ones willing to work around my schedule.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very Friendly

    We had been looking at used cars and as we were in the area, we decided to look at First Hyundai. When we were there we were met by a very friendl...


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    We had been looking at used cars and as we were in the area, we decided to look at First Hyundai. When we were there we were met by a very friendly salesman by the name of Mark. He listened to what we were looking for and then gave us ideas of what he had in stock. He then took things a step further and gave us other suggestions, lease instead of buy, etc. He worked hard to find us a solution that we could work with in our budget. When the decided to go ahead and lease from them, Mark and all the other staff were excellent in their friendliness and their knowledge. They answered every question we threw at them easily and thoroughly. The pick up of the car went just as smooth and we were in and out quickly and easy. If I had one tiny complaint, it would be that there wasn't much parking available. But that was probably because of huge inventory they had on the lot. I would highly recommend First Hyundai if you are looking for great, knowledgeable and friendly service.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • GREAT SECOND TIME VISIT

    Last year, I had leased a 2015 Sonata, needless to say, I didn't get a good deal. After a lot of hard work, and a job change, I went back to First...


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    Last year, I had leased a 2015 Sonata, needless to say, I didn't get a good deal. After a lot of hard work, and a job change, I went back to First Hyundai, and was blown away. I knew I had to come up with a good size down payment to get what I wanted, and I did. James Clanton was above and beyond for sales, in contrast to my last sales encounter. He pulled the vehicle I wanted right up to the front door, worked with me to get the payments I wanted, plus a few add-ons, to protect my new vehicle. I could not be happier, I am going to tell all my friends and family to go to First Hyundai.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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