Subaru of Portland

Had a great experience with this dealership, absolutely no pushy sales tactics, and had a very friendly team.

It was easy purchasing the car in person. We were able to do a test drive and explore other car options as well. The sales people took the time to explain the existing warranty and various warranty options. We drove the car home.

Donavan was my sales person while purchasing my vehicle. He was such a joy to work with. We came in late and Donavan stayed with a happy attitude past his end of day and meticulously went over all the features of my car. My husband and I were very pleased with all the sales staff we worked with, and will definitely refer a friend. It's difficult for me to describe purchasing a car as a fun experience, but Subaru of Portland nailed it!!

I leased my 2028 Forester from Subaru Portland about 2.5 years ago, which in and of itself was an easy and joyful experience, but I write today about the incredible service I have received from Subaru Portland since the signing of my lease. From routine oil changes and maintenance to body repair from an accident I was in two summers ago, the team at Subaru has made every possible experience simple and supportive. I am a single Mamma working 6 out of 7 days a week and a car is vital for transportation to and from work as well as the safe transportation of my toddler to a from a myriad of places. Subaru has always, every single time without fail, made sure that I was taken care of. From making sure that my vehicle is in tip top shape to providing transportation so that I do not skip a beat in regards to my professional and personal experience. My most recent experience with Subaru, however, was simply ABOVE AND BEYOND all expectations. My dog canopy belt had gotten stuck in my rear gate lock and jammed it up. I made an appt for early Monday, 3/29, to have it taken care of. My parents were in town from TN, and we like many others, hadn’t been together in over a year and a half. I really needed my car, and was pretty disappointed when I showed up Monday to find they were so backed up at Subaru that they weren’t even seeing cars until WEDNESDAY! Enter hero: Deseo Perez. At first he made a phone call to make sure they could get to it today. He put up with my (kind ish) dissatisfaction when he told me how much the techs cost per hour (I was in shock and disheartened that an improper close of my trunk was going to cost $$$), and honored my request for Subaru to take care of a Lyft even though it was company policy to only do that when a car is undergoing major work and repair. I begrudgingly agreed to the terms, but told Deseo I needed to get my kiddos car seat out of the car before they took it for the day. He told me to wait in the waiting room and he’d bring it around. 10 minutes later and Deseo is there pointing me to my parked car and informing me that he had FIXED IT HIMSELF, and that there would be no charge. He didn’t want me to have to pay or wait for such an easy, quick fix. He listened to me, heard my situation, and decided to be a beacon of kindness and light at a time where we are all so in need of just that. Thank you, Deseo!! You are an incredible, kind human being, and a bright force in this world. Your compassion is a beautiful thing, and so deeply appreciated. Subaru should know just how lucky they are to have an employee like you. Deseo made my day, maybe my month. I squealed with excitement and overwhelming gratitude as I pulled out of Subaru service about 30 mins after bringing it in without paying cent. If you are considering purchasing a Subaru, DO IT!!! You not only get an incredible car (literally the BEST there is), but you also get caring, compassionate, and superior service. The Subaru team is a team of experts. Let them help you too!! Thank you a million times over, Deseo Perez!

During our "winter storm event" I inadvertently let the "magic smoke" out of the windshield wiper switch on my wife's 2010 Forester. ("Bad Form!" as Captain Hook would have told Peter Pan.) The car was duly scheduled for post-Snowpocalypse service to correct the problem, detail the car (a birthday present for the owner - a very reasonably priced service), plus addressing any other pending maintenance issues. During the technical inspection, our Service Advisor (Chrysta) let me know that the technician had found that the head gaskets were beginning to fail, the thermostat needed to be replaced, and those repairs would be required somewhere in the next several months. The last thing I wanted to have happen is to be on vacation, or traveling to an important event, and have the engine overheat, forcing a cancellation. Since the car was already in the shop, it seemed most reasonable to have everything completed right away. All repairs were accomplished with greater alacrity than I would have imagined. Plus, we were provided a complimentary loaner - a 2021 Outback (deluxe edition) for the interim. M'lady's Forester is now back home with a repaired wiper switch and a refreshed engine, ready for the adventures we will find in the next few hundred thousand miles. A hearty Thank You! to our anonymous technician (no. 2000861), Chrysta, and Subaru of Portland.

They had a bit of a mistake on my car while I was there. They made up for the mistake and covered the cost of my time. These are the reasons why you should always go to a trusted location. Great customer service done as well.

Highly recommend Subaru of Portland. Lauren and Glenn were awesome sales people to work with. Got a great deal, no hassle, everyone was super friendly and not pushy. It was wonderful and empowering to work with a female salesperson! I have visited two other dealers in the Portland area and would highly recommend Subaru of Portland to anyone looking for a new or used Subaru!

Been using the service department for a while and had a great experience even with COVID happen the waiting was clearly marked of areas that were used or cleaned.

Went in for a 12k mile factory recommended service. Able to get my oil changed, tired rotated, cabin filter replaced all in 45 minutes. Advisor even noticed that I had two warning lights on, one for low tire pressure and the other for low wiper fluid. Those were both resolved when my car was handed back to me. Waiting area was clean and had coffee/snacks available.

Easy to set appointment, got right in and got my car done quickly. Comfortable waiting area with a variety of coffee, cocoa, and snacks available. I would visit them again.