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Used 888-337-6852 Email Dealer
Service 888-856-8229

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Sales 8:00 AM - 6:00 PM
Service 7:30 AM - 5:30 PM
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 6:00 PM
Sat 9:00 AM - 4:00 PM
Sun Closed
Mon 7:30 AM - 7:00 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 7:00 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:30 PM
Sat 9:00 AM - 2:00 PM
Sun Closed
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Reviews

4.9
91 lifetime reviews.
  • Crest Cadilac/Acura

    On arrival I met the used car salesman Dave (I'm not sure of his last name) I was creeted proffesionally and was shown the car that I came to see....


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    On arrival I met the used car salesman Dave (I'm not sure of his last name) I was creeted proffesionally and was shown the car that I came to see....I test drove the Chrysler and Dave said he would contact me regarding the needs of the car and what his departmen could do for me......He called the next day with the information....An excellent experiience without exception..........I would feel very comfortable dealing with Crest Cadillac should I have further interest in the vehicle..

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Not sure what to think

    I'm not sure how I feel about this facility. I began dealing with them because of a listing I saw on cars.com. Upon calling about that listing I f...


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    I'm not sure how I feel about this facility. I began dealing with them because of a listing I saw on cars.com. Upon calling about that listing I found the car was sold. I was looking for something specific and that car fit the bill. After learning that car was no longer available I decided to take a look at the dealers website to see what else they had in that price range. What I found was a newer car but with much higher mileage. Willing to listen I called back to discuss. Interested in this other car I decided to make the almost 3 hr trip to test drive. Upon arrival, and granted it was later in the day but I felt rushed and pressured into making a decision on the spot. I was repeatedly threatened with the old I have someone else interest routine which may or may not be fact. The salesmen were very firm and had no interest in making a deal. They basically told me they're not negotiating at all and if I dind't want the car, they really didn't care. Reluctantly accepting what they offered for my trade and semi-agreeing to pay the asking price I asked them to at least throw in a second key and fob as cars do come with 2 keys. They then told me it's a used car and it has 1 key sorry. Deciding to sign a purchase agreement I was eager to ask a lot more questions about the car regarding specific features. Features that were important to both me and my wife. Being assured the car had these features I went back the next weekend to take delivery. At then end of the day my impression of this dealer is they're not willing AT ALL to negotiate. They're not willing AT ALL to make the customer happy and the primary goal is to get ink on the paper as quickly as possible with no regard for the buyer. I bought the car and so far, beside the missing options(s), I'm happy with the car but the buying experience was less than accommodating. I'm going to say no I would NOT recommend, but if they had the right car at the right price, I may consider buying form them again.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • great deal

    Took a long shot trading in a lease vehicle. Got a great deal considering lease vehicle was 8000 miles over. Thanks Chris Brown for making this ...

    Dealer Response

    Mr. Horton, thank you very much for your time and business, we're thrilled that everything worked out!


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    Took a long shot trading in a lease vehicle. Got a great deal considering lease vehicle was 8000 miles over. Thanks Chris Brown for making this easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Horton, thank you very much for your time and business, we're thrilled that everything worked out!


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Service & Repair

About Our Dealership

Dealer on Cars.com since July 2007

Serving the Syracuse area, Crest Cadillac and Acura, located at 737 W. Genesee St. in Syracuse, NY, is your premier retailer of new and used Cadillac and Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!