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Reviews

Average Ratings

4.7
115 lifetime reviews. Includes reviews of Crest Cadillac from DealerRater.com
  • Fantastic service and repair!!!

    My experience with Crest Acura Collision Center was fantastic! I carelessly backed into a pole the other day and stopped by Crest the next day to ...

    Dealer Response

    Haley, thank you so much for the positive feedback, we are certainly lucky to have Fabian as part of our team. Thanks again!


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    My experience with Crest Acura Collision Center was fantastic! I carelessly backed into a pole the other day and stopped by Crest the next day to have them give me a repair estimate. Fabbio (I think was his name) was so helpful. He told me that instead of getting my bumper completely replaced for $1300 (which is half of my life savings) that since it was only cosmetic damage, he'd help me out clean it up for $300 or $400. Deal! He was able to have me come in the next day and leave with it the same day. It looked as if I had never had even backed into a pole!!! Not to mention it ended up costing under $300!!! AND they cleaned the inside and outside of the car so it looked even better than it had before my little "accident". Couldn't have left any happier. They did a fantastic job and I would recommend their services in a heartbeat!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Haley, thank you so much for the positive feedback, we are certainly lucky to have Fabian as part of our team. Thanks again!


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  • Cadillac Curtesy and Customer Service
    May 23, 2017

    Our salesman took time to personally contact us and answer technical questions we had about our beautiful car. When we needed help with servicing,...


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    Our salesman took time to personally contact us and answer technical questions we had about our beautiful car. When we needed help with servicing, the department was very considerate about scheduling us. Everyone made sure we were comfortable while waiting and we even enjoyed some fresh donuts!

    Does recommend this dealer
    Came in for service or repair

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  • Second vehicle purchased from Crest Cadillac
    April 28, 2017

    A big birthday was quickly approaching and I wanted to mark it with a new car. Did not really have an idea just what I wanted but, saw a Buick Ver...


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    A big birthday was quickly approaching and I wanted to mark it with a new car. Did not really have an idea just what I wanted but, saw a Buick Verano on the lot. My mother owns one in Florida and after test driving Crest's, I decided that I wanted one too. Told Paul the must haves, and a couple days later, I was driving away with my birthday present! No hassels. Completely satisfied. A happy customer.

    Does recommend this dealer

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  • Great Experience
    April 28, 2017

    Joe was extremely professional and very knowledgeable. He helped with the entire process and was great in working with us. He made the whole expe...


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    Joe was extremely professional and very knowledgeable. He helped with the entire process and was great in working with us. He made the whole experience very enjoyable. I would highly recommend working with him!

    Does recommend this dealer

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  • Great Experience & Best Customer Service
    April 27, 2017

    Came in looking to get out of my car and into something more practical for me and boy did I find what I wanted. Met Paul and what a experience. Pi...


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    Came in looking to get out of my car and into something more practical for me and boy did I find what I wanted. Met Paul and what a experience. Picked out the car for me that met what I was looking for and gave me a deal I couldn't pass on. Very comfortable experience no pressure and what a smart man knew everything about the car. I would recommend Paul to anyone when looking for a car. Will be back myself!

    Does recommend this dealer

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  • Love my "new" Subaru!!!
    April 27, 2017

    Decided to trade my vehicle. Crest had just what I wanted, at the best price. Joe was friendly, patient & went the extra mile for me. Thank You ...


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    Decided to trade my vehicle. Crest had just what I wanted, at the best price. Joe was friendly, patient & went the extra mile for me. Thank You Joe H & Crest!

    Does recommend this dealer

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  • Very Helpful, great experience
    February 14, 2017

    I realized I needed to upgrade from the ATS to something bigger. I only bought the ATS about 6 months prior so I wasn't sure if a deal could be wo...

    Crest Cadillac

    Thank you very much for this great feedback.


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    I realized I needed to upgrade from the ATS to something bigger. I only bought the ATS about 6 months prior so I wasn't sure if a deal could be worked out. Dave Powers listened to my situation and worked with me to keep me in the Crest family. He gave me some options and went over every detail in the other cars. He gave me a tour of the place and let me know about all the extra value addeds that Crest offers. He even fed me lunch. I was in a hurry that day so they did what they could to get the SRX ready for me. After getting home a couple service messages came on. Dave and Liz got me in the next day and had a new loaner ready for me. These 2 were great to work with. I felt like they actually appreciated me as a customer and know who I am. I will definitely be coming back when it's time for an upgrade.

    Does recommend this dealer
    Crest Cadillac

    Thank you very much for this great feedback.


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  • Not sure what to think

    I'm not sure how I feel about this facility. I began dealing with them because of a listing I saw on cars.com. Upon calling about that listing I f...


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    I'm not sure how I feel about this facility. I began dealing with them because of a listing I saw on cars.com. Upon calling about that listing I found the car was sold. I was looking for something specific and that car fit the bill. After learning that car was no longer available I decided to take a look at the dealers website to see what else they had in that price range. What I found was a newer car but with much higher mileage. Willing to listen I called back to discuss. Interested in this other car I decided to make the almost 3 hr trip to test drive. Upon arrival, and granted it was later in the day but I felt rushed and pressured into making a decision on the spot. I was repeatedly threatened with the old I have someone else interest routine which may or may not be fact. The salesmen were very firm and had no interest in making a deal. They basically told me they're not negotiating at all and if I dind't want the car, they really didn't care. Reluctantly accepting what they offered for my trade and semi-agreeing to pay the asking price I asked them to at least throw in a second key and fob as cars do come with 2 keys. They then told me it's a used car and it has 1 key sorry. Deciding to sign a purchase agreement I was eager to ask a lot more questions about the car regarding specific features. Features that were important to both me and my wife. Being assured the car had these features I went back the next weekend to take delivery. At then end of the day my impression of this dealer is they're not willing AT ALL to negotiate. They're not willing AT ALL to make the customer happy and the primary goal is to get ink on the paper as quickly as possible with no regard for the buyer. I bought the car and so far, beside the missing options(s), I'm happy with the car but the buying experience was less than accommodating. I'm going to say no I would NOT recommend, but if they had the right car at the right price, I may consider buying form them again.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • great deal

    Took a long shot trading in a lease vehicle. Got a great deal considering lease vehicle was 8000 miles over. Thanks Chris Brown for making this ...

    Dealer Response

    Mr. Horton, thank you very much for your time and business, we're thrilled that everything worked out!


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    Took a long shot trading in a lease vehicle. Got a great deal considering lease vehicle was 8000 miles over. Thanks Chris Brown for making this easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mr. Horton, thank you very much for your time and business, we're thrilled that everything worked out!


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  • Not trustful & bad customer service
    July 14, 2016

    The check engine light came up They checked the car and it needed a valve change They charged us two hours to do this job and they kept us waiting...


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    The check engine light came up They checked the car and it needed a valve change They charged us two hours to do this job and they kept us waiting more than 3 hours until they received the payment of $66 only (for they do not trust the warrenty issuing co) Yet last April they tried the warrenty company for one thousand dollars bill and proved to be good And what pest me off is that after waiting three hours I phoned the warrenty co to follow up on the payment, the customer service man said to me in rude way that u shouldn't phone them!! He was such a rude person He made me feel fool to buy such a warrenty He wanted his warrenty only This is a very bad customer service By all means

    Does not recommend this dealer
    Came in for service or repair

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