New 866-562-0965 Dealer Website
Used 866-804-2419 Email Dealer
Service 888-600-3578

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Reviews

Average Ratings

4.8
260 lifetime reviews.
  • My first experience

    Repair was completed in 1 day, was the correct diagnosis.

    Dealer Response

    Dear Chris, Thank you for posting a review. Our team works everyday to deliver quality work and appreciate you taking the time to leave a positiv...


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    Repair was completed in 1 day, was the correct diagnosis.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Chris, Thank you for posting a review. Our team works everyday to deliver quality work and appreciate you taking the time to leave a positive message about your experience with our dealership. We hope you have a great day and look forward to seeing you when you need us. Sincerely, Matt Rogerson Internet Manager


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  • Recall

    Brought my 2010 Ford Mustang to dealership due to a recall notice. Their Service Dept was very friendly and fast!


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    Brought my 2010 Ford Mustang to dealership due to a recall notice. Their Service Dept was very friendly and fast!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service Excellence (and a little bit more)

    I recently bought my used car from Ferman, and was somewhat surprised to receive an email from them telling me that I had a complimentary oil chan...


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    I recently bought my used car from Ferman, and was somewhat surprised to receive an email from them telling me that I had a complimentary oil change. I took them up on the offer, not so much because of the offer but to test their service facilities and to see whether I would return there for a full service and if necessary any repairs. I have to say YES to all. I was greeted personally, at the time arranged, the service board kept me appraised of progress and once complete the service manager went through everything - together with offering some advice (asked for) as to how to deal with some surface scratches. Would definitely recommend them not only as a service facility but my buying experience was excellent as well.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mr. Miller

    Regular oil change, fluid check, tire rotation service.

    Dealer Response

    Dear Mr. Miller, Thank you for purchasing your vehicle from Ferman and servicing it with us. We hope that we have exceeded your expectations and ...


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    Regular oil change, fluid check, tire rotation service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Mr. Miller, Thank you for purchasing your vehicle from Ferman and servicing it with us. We hope that we have exceeded your expectations and appreciate you entrusting us with its maintenance needs. Sincerely, Matthew Rogerson Internet Manager


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  • oil change experience

    service rep. Jeff was extremely professional and I rate him tops!!!

    Dealer Response

    Dear Jim, Thank you for servicing with Ferman and for taking the time to rate Jeff. We appreciate you entrusting your vehicle with us for service...


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    service rep. Jeff was extremely professional and I rate him tops!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Jim, Thank you for servicing with Ferman and for taking the time to rate Jeff. We appreciate you entrusting your vehicle with us for service and look forward to seeing you in the future. Sincerely, Matthew Rogerson Internet Manager


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  • Melissa Downing Review

    Superior service and exceptional workmanship! I feel like I'm driving a new car!!

    Dealer Response

    Dear Melissa, Thank you for servicing with us and for taking the time to leave such a nice review! We're happy to hear your car is driving like n...


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    Superior service and exceptional workmanship! I feel like I'm driving a new car!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Melissa, Thank you for servicing with us and for taking the time to leave such a nice review! We're happy to hear your car is driving like new and hope that it brings you many miles of driving pleasure. Sincerely, Matthew Rogerson Internet Manager


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  • Tom McMahon

    Class A service. Very prompt service. Made me feel like was their number 1 customer in the shop. Thank you Camron for you attentive service. ...

    Dealer Response

    Dear Tom, Thank you for the kind words. Cameron is new to our team and working hard to make a good impression with our guests. Thank you for serv...


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    Class A service. Very prompt service. Made me feel like was their number 1 customer in the shop. Thank you Camron for you attentive service. Tom McMahon Bellingham, Washingyon

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Tom, Thank you for the kind words. Cameron is new to our team and working hard to make a good impression with our guests. Thank you for servicing your vehicle with us and entrusting us to get the job done. Sincerely, Matthew Rogerson Internet Manager


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  • Truck Service

    I called to make an appointment, but could not get there before closing, and was instructed to use the night drop. The next morning Louis, my serv...

    Dealer Response

    Dear Scott, Thank you for choosing Ferman and for sharing your experience with Louis. We appreciate you entrusting your vehicle's service needs w...


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    I called to make an appointment, but could not get there before closing, and was instructed to use the night drop. The next morning Louis, my service technician, texted me and kept me up to date at every step of the way. When the vehicle was finally ready I texted him and asked that the vehicle be brought up and the bill be ready because I was in a hurry and everything was done rapidly and satisfactorily.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Scott, Thank you for choosing Ferman and for sharing your experience with Louis. We appreciate you entrusting your vehicle's service needs with us and hope your truck brings you miles of ownership satisfaction. Sincerely, Matthew Rogerson Internet Manager


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  • Reply to service

    Made an appointment and they took my Escape right in .. Didn't take long at all .. Thanks to Louis Sharp and the Guys in the shop for taking care ...

    Dealer Response

    Dear Scott, Thank you for choosing Ferman for your Ford purchase and as your service center. We know there are a lot of options in the area and t...


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    Made an appointment and they took my Escape right in .. Didn't take long at all .. Thanks to Louis Sharp and the Guys in the shop for taking care of me...

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Scott, Thank you for choosing Ferman for your Ford purchase and as your service center. We know there are a lot of options in the area and thank you for entrusting your vehicle with us. Sincerely, Matthew Rogerson


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  • Cameron Rocks

    Our service consultant, Cameron, met us at check-in and walked us through the entire repair process. He explained each step and offered us choice...

    Dealer Response

    Dear John and Gloria, Thank you for choosing Ferman for both the sale and servicing of your Ford. We really appreciate the kind words regarding C...


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    Our service consultant, Cameron, met us at check-in and walked us through the entire repair process. He explained each step and offered us choices at each level of repair. We felt as if we were in control of what was occurring. He provided us with accurate estimates of costs and the time required for each item. This made our service appointment a pleasant experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear John and Gloria, Thank you for choosing Ferman for both the sale and servicing of your Ford. We really appreciate the kind words regarding Cameron and are grateful for guests like you. We hope your Ford brings you years of ownership satisfaction. Sincerely, Matthew Rogerson Internet Manager


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