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I really can't say enough about our experience at Lovering Volvo... While Volvo makes some pretty amazing products - it really was the people invo...
Nora, Thank you for taking the time to write us a review and for your kind words. We strive to make every experience as easy and fun as possible...
I really can't say enough about our experience at Lovering Volvo... While Volvo makes some pretty amazing products - it really was the people involved in the sale which made the difference for us. Our Salesman (Austin Bouchard) was amazing and really sealed the deal for us proceeding with a Volvo vs. shopping around to see what other manufacturers had to offer before deciding. He popped by to introduce himself as we started peeking around at cars on the lot and after a brief introduction we were getting ready to test drive the list of vehicles we were interested in. Not quite sure what we were looking for upon arrival, we test drove a V60, then XC90 followed by another XC90 with the Polestar tune to get a feel for the performance differences. Being new Volvo customers, we really appreciated how knowledgeable he was with the safety features and technology available on each vehicle – not just shoving some pamphlets at us to read either – he walked through each of the features as we were in the vehicle so we could really get a feel for what they provided. It really was that knowledge, and our newfound understanding of what Volvo offers for features – which allowed us to decide that day that we wanted to proceed with a purchase. From that point on – we were even more impressed with Lovering’s staff! The car we were hoping to purchase was of limited availability, but Austin worked with the Sales Manager (Marc Bowie) to find the vehicle we were hoping for at another dealership and worked out to have the car transported up to Lovering in Concord for us to take delivery of it locally. Throughout the process, Austin kept us informed on the progress – even so much as snapping some photos to text to us directly when the car arrived at the dealership. Knowing our excitement, he even put a little bow on the car when it was time for delivery – really making us feel like special customers. I would recommend Lovering Volvo of Concord to anyone looking to purchase... not just for the cars themselves, but for the experience their staff provides. Thank you, Lovering!
Nora, Thank you for taking the time to write us a review and for your kind words. We strive to make every experience as easy and fun as possible. It's our mission to make sure our customers have an out-of-this-world experience, and I'm glad Austin is living up to this mantra. I will be sure to pass along your feedback. Thanks again and please don't hesitate to contact me if you need anything else. Regards, Rick Lovering Operations Manager
My wife and I went to the dealership to buy an older used vehicle. We had an 11am appointment, the first people We met we Dan and Alex. Great peop...
My wife and I went to the dealership to buy an older used vehicle. We had an 11am appointment, the first people We met we Dan and Alex. Great people! Alex already had the car running, warm and waiting for us. We went for a test drive and loved the car. Once we got back we sat down with Alex and decided to look at a newer on with half the miles on it, 2 years newer and not much more money. They had many to pick from and the prices were right. After we spent most of the day with Alex we had a deal and drove the car home. There was no pressure and I test drove 4 different cars. Would definitely go back to buy another and refer friends.
The staff was great. David Shaw knew we have previous plans and that we were just stopping to look. We test drove the car , negotiated and bought...
The staff was great. David Shaw knew we have previous plans and that we were just stopping to look. We test drove the car , negotiated and bought our new 2016 xc70 in under 40 minutes. Whew!!!!!! Thanks everyone. We love it.