Lovering Volvo Cars-Mitsubishi of Concord

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Reviews

Average Ratings

4.6
68 lifetime reviews. Includes reviews of Lovering Volvo Cars-Mitsubishi of Concord from DealerRater.com
  • Wonderful Sales Staff!

    I really can't say enough about our experience at Lovering Volvo... While Volvo makes some pretty amazing products - it really was the people invo...

    Dealer Response

    Nora, Thank you for taking the time to write us a review and for your kind words. We strive to make every experience as easy and fun as possible...


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    I really can't say enough about our experience at Lovering Volvo... While Volvo makes some pretty amazing products - it really was the people involved in the sale which made the difference for us. Our Salesman (Austin Bouchard) was amazing and really sealed the deal for us proceeding with a Volvo vs. shopping around to see what other manufacturers had to offer before deciding. He popped by to introduce himself as we started peeking around at cars on the lot and after a brief introduction we were getting ready to test drive the list of vehicles we were interested in. Not quite sure what we were looking for upon arrival, we test drove a V60, then XC90 followed by another XC90 with the Polestar tune to get a feel for the performance differences. Being new Volvo customers, we really appreciated how knowledgeable he was with the safety features and technology available on each vehicle – not just shoving some pamphlets at us to read either – he walked through each of the features as we were in the vehicle so we could really get a feel for what they provided. It really was that knowledge, and our newfound understanding of what Volvo offers for features – which allowed us to decide that day that we wanted to proceed with a purchase. From that point on – we were even more impressed with Lovering’s staff! The car we were hoping to purchase was of limited availability, but Austin worked with the Sales Manager (Marc Bowie) to find the vehicle we were hoping for at another dealership and worked out to have the car transported up to Lovering in Concord for us to take delivery of it locally. Throughout the process, Austin kept us informed on the progress – even so much as snapping some photos to text to us directly when the car arrived at the dealership. Knowing our excitement, he even put a little bow on the car when it was time for delivery – really making us feel like special customers. I would recommend Lovering Volvo of Concord to anyone looking to purchase... not just for the cars themselves, but for the experience their staff provides. Thank you, Lovering!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Nora, Thank you for taking the time to write us a review and for your kind words. We strive to make every experience as easy and fun as possible. It's our mission to make sure our customers have an out-of-this-world experience, and I'm glad Austin is living up to this mantra. I will be sure to pass along your feedback. Thanks again and please don't hesitate to contact me if you need anything else. Regards, Rick Lovering Operations Manager


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  • Good service for unannounced visit

    Stopped by unannounced, last-minute, got prompt attention.

    Dealer Response

    Hoovie, Thank you for taking the time to leave us a review. I apologize for any experience that led you to rate us 1 star. I would like to discus...


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    Stopped by unannounced, last-minute, got prompt attention.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hoovie, Thank you for taking the time to leave us a review. I apologize for any experience that led you to rate us 1 star. I would like to discuss any issues you had during your visit, and would appreciate it if you could contact me at your earliest convenience. I look forward to hearing from you. Regards, Rick Lovering Operations Manager Lovering Auto Group


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  • My 2nd Lovering Volvo!

    Concord Lovering staff in all departments are the real deal. I have never had a better experience and the care and quality is there long after the...


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    Concord Lovering staff in all departments are the real deal. I have never had a better experience and the care and quality is there long after the purchase, which is why I just bought my 2nd Volvo from them and why 4 out of 26 colleagues drive our Lovering Volvos to work everyday.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Car maintenance

    I feel valued as a customer. The service representatives are polite and explain things that need to be done in detail.


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    I feel valued as a customer. The service representatives are polite and explain things that need to be done in detail.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • XC60 purchase
    April 4, 2017

    I just bought a XC60 from Tami Lovering, she made the entire process so smooth and easy. She is very professional and very easy to talk to as we...

    Lovering Volvo at Concord

    welchca, Thank you for taking the time to leave us a review and for your kind feedback. Our goal at Lovering is that every customer have a top-no...


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    I just bought a XC60 from Tami Lovering, she made the entire process so smooth and easy. She is very professional and very easy to talk to as well.. Your very lucky to have her on your team. I wouldn't hesitate for a minute buying another car from her in the future. And another reason I would return to Lovering is your service manager John Reilly has gone above and beyond for me when I have had issues with my other Volvo. Keep up the good work

    Does recommend this dealer
    Lovering Volvo at Concord

    welchca, Thank you for taking the time to leave us a review and for your kind feedback. Our goal at Lovering is that every customer have a top-notch experience, regardless of which department they're interacting with. I'm glad Tami has taken this to heart when she helped you with your purchase. I'm also happy to hear John takes great care of you when you're in for service. I will be sure to pass along your kind feedback to them. Thank you again and please don't hesitate to reach out if you have any additional feedback or concerns. Regards, Tommy Robaina Marketing Manager Lovering Auto Group


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  • Wayne

    My wife and I went to the dealership to buy an older used vehicle. We had an 11am appointment, the first people We met we Dan and Alex. Great peop...


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    My wife and I went to the dealership to buy an older used vehicle. We had an 11am appointment, the first people We met we Dan and Alex. Great people! Alex already had the car running, warm and waiting for us. We went for a test drive and loved the car. Once we got back we sat down with Alex and decided to look at a newer on with half the miles on it, 2 years newer and not much more money. They had many to pick from and the prices were right. After we spent most of the day with Alex we had a deal and drove the car home. There was no pressure and I test drove 4 different cars. Would definitely go back to buy another and refer friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • great service.

    The staff was great. David Shaw knew we have previous plans and that we were just stopping to look. We test drove the car , negotiated and bought...


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    The staff was great. David Shaw knew we have previous plans and that we were just stopping to look. We test drove the car , negotiated and bought our new 2016 xc70 in under 40 minutes. Whew!!!!!! Thanks everyone. We love it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience- everyone was helpful but not pushy.
    December 21, 2016

    Could not have asked for better sales representation -everyone that we dealt with was very helpful but not pushy. Alex kept his word- to notify us...

    Lovering Volvo at Concord

    deb53, Thank you for taking the time to write us a review and for your kind words. We strive to make every experience as easy and fun as possibl...


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    Could not have asked for better sales representation -everyone that we dealt with was very helpful but not pushy. Alex kept his word- to notify us when a preowned car with the specifications that we were looking for became available. We have been very happy with everyone we have had dealings with to this point. Very accommodating 'business. Thank you.

    Does recommend this dealer
    Lovering Volvo at Concord

    deb53, Thank you for taking the time to write us a review and for your kind words. We strive to make every experience as easy and fun as possible. I'm glad Alex is taking this to heart and made the buying process easy for you. I will be sure to pass along your feedback. Thanks again and please don't hesitate to contact me if you need anything else. Regards, Rick Lovering Operations Manager


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  • Great car, great price, very nice people!
    November 6, 2016

    We bought a new fully loaded 2016 Volvo XC90 T8 Inscription from Lovering of Concord. They're very highly rated and even their negative reviews ar...

    Lovering Volvo at Concord

    Nick, Thank you for taking the time to write us a review and for your kind words. We strive to make every experience as easy and fun as possible...


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    We bought a new fully loaded 2016 Volvo XC90 T8 Inscription from Lovering of Concord. They're very highly rated and even their negative reviews aren't nearly as scary as most car dealerships (and I read many). On top of that we received 14K off MSRP! It has 4-corner air suspension ($1800 add-on), which makes driving much smoother on rougher terrain and makes performance on par with 2017 Audi Q7 (another one we looked at). It has vision package, convenience package, climate package, heads up display, Protection Plus Package, Bowers and Wilkins Premium Sound System (incredible sound system!), 21 Inch 8 spoke alloy wheels, and second row booster cushion (great for toddlers). The XC90 seats are far more adjustable than 2017 Audi Q7, allowing large adults (all guys in my family are over 6 feet tall) to sit in first two rows and small adults to sit in the third. The 2017 Audi Q7's third row is only good for children. On top of that, the 2016 Volvo XC90 has lots of extra cargo space compared to most of the competition, so great for carrying Christmas trees, furniture, etc.! The 2016 Volvo XC90 drives just as smooth with 4-corner air suspension, and comes with 400 horsepower compared to the 2017 Audi Q7 333 horsepower, which is more than enough power to overcome the XC90 T8's extra weight of the two electric motors. And from our house in Salem, OR to our house in Portland, OR (56 miles), we got 42 mpg! No wonder government numbers on greenhouse gasses for this car are so low! Purchasing the 2017 Audi Q7 fully loaded would cost 90K and in my opinion it is not as good a car. Not only was the price great, but the buying experience was great too. Everyone we interacted with at Lovering was very friendly and everyone was very knowledgeable too (as seen in their impressive free 3 hour tutorial!)! We bought the car outright, so I cannot speak to how good their finance department is, however. Only had two small problems with them: 1. Initially I was told it came with a supercharger, which would allow me to charge the Volvo XC90 T8 quicker. They could not find it and in the end I had to leave. After reading more about it, it turns out the regular $600 charger that came with (7 hours via 120V), is also able to fast charge (2.5 hours via 240V). Also I had to discover myself how to remove the weird 240V plugin piece, to access the standard wall outlet 120V piece so I could plug it into the wall. It was quite the scare, so I wish at least one of their employees knew about the nice charger that comes with the Volvo XC90 T8! 2. They knew way in advance when I was coming. Yet, they did not charge the car's electricity! I had to wait a week until I arrived in Oregon again, to ensure the electric motors worked. The T8 costs quite a bit extra compared to T6, so you'd think they'd want to reassure the customer that the electric motors work.

    Does recommend this dealer
    Lovering Volvo at Concord

    Nick, Thank you for taking the time to write us a review and for your kind words. We strive to make every experience as easy and fun as possible. I'm glad our staff is taking this to heart and made the buying process easy for you. I also wanted to thank you for your feedback specifically regarding purchasing a T8 plug-in hybrid. I will work with our team to make sure they are all aware of how the included cables function, as well as ensure we keep our vehicles charged at all times. Thanks again and please don't hesitate to contact me if you need anything else. Regards, Rick Lovering Operations Manager


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  • Review of Lovering Volvo-concord

    We recently purchased a new Volvo XC60 and had a very pleasant experience with the whole buying process. The salesperson we dealt with, Tammi Love...


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    We recently purchased a new Volvo XC60 and had a very pleasant experience with the whole buying process. The salesperson we dealt with, Tammi Lovering, was just a pleasure to work with. We have dealt with her now on numerous vehicles and recommend her very highly! She is very pleasant and friendly and listens well to our needs and goals.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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