Reviews

Average Ratings

4.9
25 lifetime reviews.
  • Wouldnt go anywhere else for a car !!!!

    Our saleswoman Chelle Prunkel was the greatest to say the least. My wife and I can't thank her enough. We both have never had such a pleasurable e...


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    Our saleswoman Chelle Prunkel was the greatest to say the least. My wife and I can't thank her enough. We both have never had such a pleasurable experience buying a car in our lives. She makes me actually want to turn in my GMC Envoy and buy a Volkswagen. The whole staff there at Garnet from start to end was great ! We will never ever buy cars anywhere else but at Garnet Volkswagen in West Chester, PA and will make sure to let our friends and family know that buying a car can be a pleasurable experience if you go to Garnet Volkswagen.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • No Hassle Dealer

    I shopped several dealerships on line for a lease on a 2017 Volkswagen Passat R-Line. Garnet VW gave me the best price and honored it when I appe...


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    I shopped several dealerships on line for a lease on a 2017 Volkswagen Passat R-Line. Garnet VW gave me the best price and honored it when I appeared in the dealership to finalize the lease (i.e., no "games"). Also, their showroom, complete with a VW store, is ultra modern. Overall, a great leasing experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Routine annual maintenance

    Garnet VW service staff and well trained and very good customer service. There is a very nice service waiting area, as well as a shuttle service u...


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    Garnet VW service staff and well trained and very good customer service. There is a very nice service waiting area, as well as a shuttle service until 5:00 p.m. I have had a need for routine services - mainly synthetic oil change with new filter, and new wiper blades. All has gone very smoothly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Place!

    Staff is very friendly and helpful. Every time I come in for service it is always quick and easy.


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    Staff is very friendly and helpful. Every time I come in for service it is always quick and easy.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Go see Jordan Clarius!!!!

    Nothing but good things to say about Garnet VW! The overall experience there is incredible. You really don't feel like your buying a car. It's ver...


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    Nothing but good things to say about Garnet VW! The overall experience there is incredible. You really don't feel like your buying a car. It's very relaxed and everyone is super friendly. I have bought a few cars from Jordan Clarius and I'm spoiled now. He is such a good guy and so enthusiastic. I was always treated well and never walked out feeling like "they got me". I would not hesitate to recommend Garnet VW to anyone in the market for a new or used VW.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Not willing to negotiate

    I inquired about a car, and they contacted me back within 3 days. When they do, their exact response is what ever price we post on Cars.com is th...


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    I inquired about a car, and they contacted me back within 3 days. When they do, their exact response is what ever price we post on Cars.com is the price we are selling. NO Negotiation. First time I heard of this. And I didn't need to respond back since I know they aren't willing to work with customer.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • WILMA

    I NEEDED A LIGHT BULB FOR INSPECTION, IT WAS NOON FRIDAY AND MY CAR WAS 5 DAYS OVER DUE DATE. I WAS IN AND OUT IN 45 MIN AND THEN PASSED STATE INS...


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    I NEEDED A LIGHT BULB FOR INSPECTION, IT WAS NOON FRIDAY AND MY CAR WAS 5 DAYS OVER DUE DATE. I WAS IN AND OUT IN 45 MIN AND THEN PASSED STATE INSPECTION 1 HOUR LATER.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Service On car

    The service man could not have been any nicer to me . Very helpful Everyone I talked to were very helpful.


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    The service man could not have been any nicer to me . Very helpful Everyone I talked to were very helpful.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Irene Fick

    The gentleman who welcomed me was quite friendly and personable.


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    The gentleman who welcomed me was quite friendly and personable.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • volkswagen jetta GLI

    excellent customer service, very straight-forward with pricing and scheduling a time to test-drive, would recommend this dealer to anyone seeking ...


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    excellent customer service, very straight-forward with pricing and scheduling a time to test-drive, would recommend this dealer to anyone seeking a new/used volkswagen in the PA area

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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