Fallbrook Motors

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
79 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    June 23, 2019

    Went in to buy a tundra. Rosie was in a hurry and a bit of rude. I asked a couple questions, which she didn’t know. She told they would have to get back... to me with the answers. Upon receiving the answers she told me they had checked the timing belt and it didn’t need to be replaced nor did they replace the water pump while the truck was apart. Which should be a no brainer. Look under the hood and it looks like NOBODY took a wrench to it. The truck was over 17 years old with 58k original miles. A timing belt not only has a mileage life but also a shelf life. She didn’t understand this. I offered them the opportunity to take the maintenance off the price and that wasn’t going to happen because they’re out to rip you off. The headliner on the truck was falling apart and she said we can’t help. Poor salesman, poor attitude, poor stealership. Don’t shop here. They are not honest. The white tundra sits on the lot as of 6-23-19 don’t buy it.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    James my apologies if I did not give you satisfactory service, my aim is to give great service to all our customers. The timing belt and water pump w...as not replaced during our inspection because it was in good condition. We specialize in Toyota trucks and we replace timing belts and water pumps with OEM kits all the time. The Toyota dealer parts truck is at our service center twice a day. We did replace the Serpentine belt , new battery and new tires, as we always want a solid product. We offer a free 30 day/1500 mile warranty on all our vehicles just to show that we stand behind out product. That truck sold two days later to a customer/friend of ours and he is thrilled with the truck. I believe that was the 4th vehicle he purchased from us and he couldn't be happier with it's performance and the fact that it was a one owner vehicle with super low miles. Again my apologies for falling short of your expectations. Respectfully, Rosie, Fallbrook Motors

  • 5.0 out of 5
    September 17, 2018

    We have been helping our son search for a Toyota Tacoma for months - one that is in his price range and with not to high miles on it. Cars.com led us... to Fallbrook Motors and we are so blessed! The whole experience was very easy, fair and up-front. Rosie was so kind and helpful throughout the whole process. We will buy here again and likely service his truck here for years to come!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Carol for the great review...always fun to meet a nice family like yours. Glad we had the right Tacoma for your son, I'm sure it will serve him... well. Thanks for calling this morning, cute story and the world is small, isn't it. If you need anything please give us a call. Thanks Again Rosie, Fallbrook Motors

  • April 15, 2017

    I love this place. I found a 4runner online and wanted to go see it, when I looked at their website I found a Toyota sequoia. It was perfect, with low... miles at a great price. I called Rosie a couple times that day and she was so nice and helpful. So I decided to make the hour drive out to buy my new car! I had the best experience ever buying a car. Rosie went out of her way to make ever little thing go so smoothly. She treated my children with extra special attention as well. Her husband Tim came in and he was just as nice. I felt like they were family. There's so many nice cars on the lot at very good prices . I recommend anyone looking for a used car to go to Fallbrook Motors they are awesome, even the lot guy, didn't catch his name, but he was awesome too! Thank you Rosie and Tim we love our new Toyota sequoia!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Sheri for the great review. It was a pleasure meeting you and your family! I was glad to help, it makes it worth while when someone is happy w...ith their purchase! I 'm sure the Sequoia will serve you well. Stop in any time your are down this way. Again thank you very much for taking the time to write a review...much appreciated. Respectfully, Rosie and Tim, Fallbrook Motors

  • 5.0 out of 5
    September 5, 2018

    I just had the most pleasant car buying experience of my life. Not only does Fallbrook Motors have a great selection of quality vehicles, the customer... service is also unparalleled. Rosy made everything so easy and streamlined the entire process. From the no pressure test drive to the help with financing and document signing, buying a car has never been so straightforward, fair and easy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Wow! Thanks Anthony for the kind words. I'm glad you had a great experience. I'm sure the Lexus will serve you well. Come by any time. Blessings to ...your whole family. Thanks Again, Rosie and Tim, Fallbrook Motors

  • 5.0 out of 5
    July 28, 2018

    We met Tim and Rosie over 10 years ago and have been buying cars from them ever since. They have a great selection and have even gone out and found that... hard to find vehicle for us. Fallbrook Motors has been our first place to look. Check em out!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hey Mike and Karla, Thanks for the great review. Glad we could hook you up with that new Dodge Truck, it will serve you well. You guys are the best......we'd take a bullet for you. take care Tim and Rosie

  • 5.0 out of 5
    April 8, 2018

    My husband and I had been shopping for a Toyota Tacoma for over three months and we found a truck... this is the best place. Family owned business and... very friendly. They treated us like family. I recommend this place to anyone looking for a used vehicle. Thank you for the best experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tammy thank you so much for taking the time to express your satisfaction. We are glad Art found the truck he was looking for. It was a pleasure meet...ing both of you and we greatly appreciate the fact that you traveled so far to do business with us. I'm sure the Tacoma will serve you well. take care. Sincere thanks, Rosie and Tim

  • 5.0 out of 5
    March 9, 2018

    I went there to look at a Cadillac Escalade and was greeted by Tim who was very personable and fantastic to deal with.. We all know sometimes its difficult... to purchase a new or used vehicle. But here, I felt zero pressure and all they had all of knowledge necessary. Both Rosie and Tim made my experience effortless to purchase this vehicle and I cannot express enough how happy I am with my vehicle and experience. I would absolutely recommend this business and return for another vehicle purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hey Jason you hit all the sights with your great reviews!! Thanks so very much, we really appreciate customers like you that take the time out of thei...r busy schedules to express their satisfaction. A sincere thanks again. If you are ever up this way, please stop by and say Hi. respectfully, Tim and Rosie

  • 1.0 out of 5
    November 11, 2017

    I was interested in a 2008 Ford Ranger that Fallbrook had listed on Cars.com. The listing only had one stock photo, and none of the actual truck. I emailed... a request for actual photos. Never got a response, even checked the spam folder. I'll buy from you when hell freezes over!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Matt I searched for your email and could not locate it. We spend a lot of money advertising in order to get people to respond either by email or... phone, so I would never intentionally ignore or not respond to an email for a potential vehicle sale. I apologize for this negative experience and urge you to continue to view our inventory as that 2008 Ford Ranger just sold. Thanks for your feedback. Respectfully, Rosie, Fallbrook Motors

  • 5.0 out of 5
    October 23, 2017

    Ive been looking for my dream car which is a Honda S2000 and they had the perfect s2000 with low mileage. We couldnt let it pass by. The buying experience... was so smooth and Tim and Rosie are super friendly. Thanks Tim and Rosie for having my dream car in your lot!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dave, THANKS SO MUCH! for driving all the way from West Covina with your whole family. I'm so glad that special S2000 went to someone so deserving. H...ope you have fun with it for years to come!! Thanks for the nice review. Rosie and Tim, Fallbrook Motors

  • 5.0 out of 5
    July 21, 2017

    i bought a 98 4runner from tim in 2013. great truck, great running, still have it @ 191K been a very reliable vehicle, i'll go back when the time comes

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    thanks Mike for the kind words. We still have a whole slew of 4Runners and Tacomas!! Any time you are ready. Or just stop in to say hello. Take C...are, Tim , Fallbrook Motors

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