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City World Ford

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 8:00 AM - 1:00 PM

City World Ford Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2017

Welcome to CITY WORLD FORD, the fastest growing Ford dealership in New York City. We have a great selection of new Fords, luxury vehicles, and pre-owned cars and trucks to fit every need and budget. Our sales team is eager to earn your business...with only the finest cars and financing options for GOOD, BAD, OR NO CREDIT customers. We will help you get a great car.

...



Call us to schedule your next test drive!

"YOUR Family Ford Dealer - Great Deals Every Day!"

Service

Engine Diagnosis

$89.95

Multi-Point Inspection

Complimentary

Electrical System Diagnosis

$29.95

Fluid Top-Off

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
360 lifetime reviews. Includes reviews of City World Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 13, 2019

    WORST PLACE EVER!!! I WILL NEVER LEASE FROM CITY WORLD FORD AGAIN! SEE PHOTOS. Still riding around (after a month) in my 2019 Ford Escape (leased in February)... with two pieces of my car ZIP TIED TO THE FRAME!!! That was a quick fix from Mr. Tires, because while driving 70 mph, these two pieces that were not secured to the frame, caught air, and were scraping into the ground! Frank (the mechanic from City World Ford service), who replaced the engine on my car) unscrewed these two plastic pieces from the underside of both sides of my car and never screwed them back in! He also went home with my car key when I came to pick up the car! Then, after bringing the car in yet again, and having the manager Henry examine the car, we were informed by Henry that Frank should have never even touched those screws because they have nothing to do with the engine! We have been dealing with them and this situation since August, because coolant had been leaking into the engine the whole time! But Gilda and mechanic Christopher, first, tried to blame it on the gas we were using, and sent me home with the car stating that there was no issue found! They charged me $227.00 after doing nothing to the car, while it sat in the service center for 5 days! We were promised a refund of the $227. I haven't seen that yet, even though I am out of pocket for more than that as the car eventually just overheated upon startup and had to be towed! NEGLECT!! NEGLECT!! NEGLECT!! I recommend Mr. Tires. Zip ties on the car sounds like terrible service, but the plastic pieces were chewed up from the road, and they were unable to screw them back in. Best service I've had yet! And they did not charge us. I also recommend Smith Cairns. Although they suggested we continue with City World Ford's service, as this was a continuing issue (I was trying take my car some place other than City World Ford), whatever Smith Cairns did to the car, the car made it back to City World Ford without even the check engine light coming on, as it had to be towed to them in the first place! I wish I had read all of the negative reviews for City World Ford service prior to bringing my vehicle there! Pics are attached. We could only take pics from one side of the vehicle, as cars were whizzing by us at speeds of over 70 mph on the other side, as we crouched down on a busy highway to find the problem!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michelle Diaz

    Service Advisor

    NOT RATED

    Crystal Pinho

    Service Advisor

    NOT RATED

  • 1.0 out of 5
    November 13, 2019

    WORST PLACE EVER!!! I WILL NEVER LEASE FROM CITY WORLD FORD AGAIN! SEE PHOTOS. Still riding around (after a month) in my 2019 Ford Escape (leased in February)... with two pieces of my car ZIP TIED TO THE FRAME!!! That was a quick fix from Mr. Tires, because while driving 70 mph, these two pieces that were not secured to the frame, caught air, and were scraping into the ground! Frank (the mechanic from City World Ford service), who replaced the engine on my car) unscrewed these two plastic pieces from the underside of both sides of my car and never screwed them back in! He also went home with my car key when I came to pick up the car! Then, after bringing the car in yet again, and having the manager Henry examine the car, we were informed by Henry that Frank should have never even touched those screws because they have nothing to do with the engine! We have been dealing with them and this situation since August, because coolant had been leaking into the engine the whole time! But Gilda and mechanic Christopher, first, tried to blame it on the gas we were using, and sent me home with the car stating that there was no issue found! They charged me $227.00 after doing nothing to the car, while it sat in the service center for 5 days! We were promised a refund of the $227. I haven't seen that yet, even though I am out of pocket for more than that as the car eventually just overheated upon startup and had to be towed! NEGLECT!! NEGLECT!! NEGLECT!! I recommend Mr. Tires. Zip ties on the car sounds like terrible service, but the plastic pieces were chewed up from the road, and they were unable to screw them back in. Best service I've had yet! And they did not charge us. I also recommend Smith Cairns. Although they suggested we continue with City World Ford's service, as this was a continuing issue (I was trying take my car some place other than City World Ford), whatever Smith Cairns did to the car, the car made it back to City World Ford without even the check engine light coming on, as it had to be towed to them in the first place! I wish I had read all of the negative reviews for City World Ford service prior to bringing my vehicle there! Pics are attached. We could only take pics from one side of the vehicle, as cars were whizzing by us at speeds of over 70 mph on the other side, as we crouched down on a busy highway to find the problem!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michelle Diaz

    Service Advisor

    NOT RATED

    Crystal Pinho

    Service Advisor

    NOT RATED

    Shaniquia Gantt

    Client Care Manager

    NOT RATED

  • October 2, 2017

    Visited this dealership just to get a quote but after speaking with the sales representative, Darwin Rivas, I walked out with a car. He really knew what... he was talking about and he made me feel very comfortable. I didn’t walk out feeling like I got hustled as my previous experiences. Just want to say thank you Darwin and keep up the great work.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 11, 2019

    Check Yelp its more accurate. I brought used car in mid august and its in and out the shop unsafe to drive, fighting to get my money back now! Stay Away... from here!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 9, 2019

    I had an airbag recall for my Ford Edge and needed to get a loaner car or a car rental for the time it would be in the shop. Service said very abruptly... "we do not do that" (even though Ford was going to pay for it). I was holding on the phone for 15 minutes - on a conference call together with a representative from Ford - and the Service Manager wouldn't come to the phone. I made an appointment with the understanding that the Service Manager was going to call back to "see what they could do". He never called and so I had to cancel the appointment. Another appointment was made for three weeks later and still no help in getting a loaner / rental car replacement. Finally in disgust I called Smith Carins Ford in Yonkers (further away but very cooperative) and they set me up right away with a rental car that was delivered to their facility. On the whole a very pleasant experience in spite of the added distance.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    September 24, 2019

    Worst service experience of my life. I had went there once and it wasn't great, but I had a noise in my car and they sent me a coupon for service, so I... decided to give them another shot. Gilda was my contact. Dropped it on a Tuesday and she said she'd be in touch in 2-3 days with the diagnostic. The weekend came and went - no call. Spent Monday on hold and not receiving calls or texts back from her. Finally Tuesday (a week later) she called and said it would be $1455 total. I said fine just get it done and get me it back before the weekend. She promised it would be done by Thursday @ 2p. Thursday morning she texted the mechanic was sick (like they only have one mechanic there lol) and it would be ready Friday by 2p guaranteed. I called Friday @ 1p and they told me they "couldn't find Gilda" and they couldn't tell me if my car was ready. Furious I demanded to speak to her manager on Monday morning. She called me Monday and said she understood my frustration and the car was done. And for my troubles they discounted the price from $2600 to $2000 - except the original quoted price was $1455. I called her furious and she said "oh I got the paperwork mixed up. It's $1455 no discount." I would give 0/5 stars if that was possible. Two weeks later I picked up my car that needed new struts and an oil change. Never going back there again. Most unprofessional service ever. Further more I had to jump my car later on today after I got it back. They killed my battery!

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 1, 2019

    From the moment I walked into the dealership I felt this is not like your typical car buying experience. Anthony was so welcoming and truly listened to... what I needed in a vehicle. He went above and beyond anything I could have imagined. I wanted the best quality car with a good price, he genuinely cared and understood . Took his time to find the perfect car for me and was there with me every step of the way. Couldn't have asked for a more helpful, knowledgeable, friendly person to help me in my search. I can not thank Anthony enough for truly making this the best car buying experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Anthony Santi

    General Manager

    (5.0) 33 reviews

  • 5.0 out of 5
    June 26, 2019

    Jamie personifies professionalism. I purchased a 2019 Titanium Elite from him. He was patient, knowledgeable, and empathetic to my concerns. I never... felt rushed, and he didn't try the usual sales' pitches. He listened to what I wanted and needed while considering my budget. Jamie did not try to sell me features I did not need. Jamie handled periods of indecision without frustration or judgement. I would highly recommend this dealer to anyone considering purchasing or leasing a car. He will now be my "go to sales person." In addition, Jeff Seals, the general manger, was a pleasure to work with. Due to his expertise, I considered a car color and interior that I would not have before. He matched my personality with the vehicle, and he was spot on! His pricing was beyond fair and below market value. I couldn't have asked for a better car buying experience. Thank you, City World Ford!!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 9, 2019

    Jamie Brown is a God send he assisted me and my husband in purchasing our new 2019 Ford Explorer he was patient knowledgeable and accommodating to us... when dealing with all the options of purchasing leasing and financing Jamie explained all our options in which we were able to decide on the best one for our family. Jamie Brown went above and beyond to make us comfortable and kept us informed during the process. I will highly recommend any time you're at city Ford to deal with Jamie Brown

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Nelson Munoz

    Finance Manager

    (5.0) 34 reviews

  • 5.0 out of 5
    May 9, 2019

    Very welcoming and friendly environment. I was assisted by Rob and he made the entire experience great. Other dealerships want to simply sell, but here... they take the time to understand your needs and put you in the best vehicle for you.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Robert Coley

    Finance Manager

    (4.9) 42 reviews

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