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Reviews

Average Ratings

4.8
547 lifetime reviews. Includes reviews from DealerRater.com
  • Excellence is Sales and Service

    I recently purchased a vehicle from Hoffman Nissan in West Simsbury, CT. As this was my 9th Nissan, the decision was not what car manufacturer, it...

    Dealer Response

    Hello Al Schwapp, Thank you for choosing Hoffman Nissan and congratulations on the purchase of your new Armada! We are so happy to read that Migue...


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    I recently purchased a vehicle from Hoffman Nissan in West Simsbury, CT. As this was my 9th Nissan, the decision was not what car manufacturer, it was what dealership. Having purchased Nissans from several dealerships in the Greater Hartford area, I can say without equivocation the purchase of my 2017 Armada from Hoffman Nissan topped all experiences. I received exceptional service from my Sales Representative, Migueal Torres, Sales Manager, Ariel Pagan and General Sales Manager, Brian Clark. These gentlemen were genuinely concerned with developing a lasting relationship versus making a sale. The Hoffman experience is about family and these gentlemen fully exemplify what the Hoffman experience is about. I will look no further than Hoffman Nissan for my next purchase. I highly recommend the Hoffman Team for the purchase of your next Nissan.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Al Schwapp, Thank you for choosing Hoffman Nissan and congratulations on the purchase of your new Armada! We are so happy to read that Miguel, Ariel, and Brian provided you with an exceptional purchasing experience. Thank you for your recommendation and welcome to the family! See you again when it comes time for your regularly scheduled maintenance. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Very professional
    April 22, 2017

    Mike Fitzgerald is a true professional. I can't remember the last time I dealt with such a polite and efficient service person. This is a first cl...


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    Mike Fitzgerald is a true professional. I can't remember the last time I dealt with such a polite and efficient service person. This is a first class operation.

    Does recommend this dealer
    Came in for service or repair

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  • Service Excellence
    April 21, 2017

    Very good "painless" experience having my 100,000 mile maintenance performed. The staff was pleasant, friendly, and courteous. The time estimate...


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    Very good "painless" experience having my 100,000 mile maintenance performed. The staff was pleasant, friendly, and courteous. The time estimated was right on the mark (..and included a car wash). The waiting area was clean and comfortable, with TV, coffee, and internet. The location is also great, as you can walk to local restaurants and shopping. highly recommend!! This is a good place to have your Toyota serviced!!

    Does recommend this dealer
    Came in for service or repair

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  • outstanding!!!!!!!!!!!!!!!will return again when next date a
    April 20, 2017

    VERY PLEASED ACCOMODATEING DATE,COURTEOUS,KNOwledgable PLAN TO RETURN AT APPROPIATE DATE ENJOYED VACUMING INSIDE OF CAR FROM DURT,DUST--than...


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    VERY PLEASED ACCOMODATEING DATE,COURTEOUS,KNOwledgable PLAN TO RETURN AT APPROPIATE DATE ENJOYED VACUMING INSIDE OF CAR FROM DURT,DUST--thanks for outstanding service marvin

    Does recommend this dealer
    Came in for service or repair

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  • Excellent service by Justin at Hoffman Nissan
    April 19, 2017

    I was an hour late for my appointment, but that made no difference. I was signed in immediately, retrieved my loaner and left within 5 minutes. I ...


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    I was an hour late for my appointment, but that made no difference. I was signed in immediately, retrieved my loaner and left within 5 minutes. I was also informed that there had been a recall on my car of which I have not yet been made aware, which Hoffman's was taking care of at the appointment. The car was ready a few hours later, and when I was late getting there, as it was closing time, I called to say I'd be a few minutes late and Justin waited for me. All in all...a pleasure.

    Does recommend this dealer
    Came in for service or repair

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  • Service representative exceeds expectations helping customer
    April 18, 2017

    Recently dropped of my 2013 Toyota Camry at Hoffman Toyota Service to troubleshoot and repair its "smart key" front door lock. Spoke to Mike DeAng...

    Hoffman W. Simsbury Body Shop

    Hello WILLIAM SCAIA, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to hear that Mike DeAngelis was able to wo...


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    Recently dropped of my 2013 Toyota Camry at Hoffman Toyota Service to troubleshoot and repair its "smart key" front door lock. Spoke to Mike DeAngelis, my service representative, about Toyota covering the repair under warranty since the vehicle was only 3 1/2 years old. He explained the vehicle's warranty had expired, however, he would be glad to check with Toyota to see if they would extend the warranty for this repair. Only problem may be the vehicle repair could be delayed due to trying to contact the Toyota representative. Since I needed the car ASAP, I told him to proceed and forget trying to extend the warranty. When I returned later in the day to pick up my vehicle, Mike told me he took the initiative to contact Toyota, and they agreed to cover the cost of the new lock actuator under warranty. Mike saved me $400 by taking the extra step and contacting Toyota. This was a pleasant surprise for me.

    Does recommend this dealer
    Came in for service or repair
    Hoffman W. Simsbury Body Shop

    Hello WILLIAM SCAIA, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to hear that Mike DeAngelis was able to work with Toyota corporate in order to alleviate some of the cost of repairing the smart key front door lock. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • great service as always
    April 17, 2017

    My X-Terra needed quite a bit of work and once again, Hoffman came through and did a wonderful job. The service department people are wonderful.

    Hoffman Nissan

    Hi mccherv, Thank you for continuing to trust Hoffman Nissan for your vehicle service needs. We are happy to hear that our team did a great job co...


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    My X-Terra needed quite a bit of work and once again, Hoffman came through and did a wonderful job. The service department people are wonderful.

    Does recommend this dealer
    Came in for service or repair
    Hoffman Nissan

    Hi mccherv, Thank you for continuing to trust Hoffman Nissan for your vehicle service needs. We are happy to hear that our team did a great job completing the repairs to your x-terra. We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Fantastic Experience
    April 11, 2017

    I couldn't have asked for a better car buying experience. I have never had a salesperson explain every detail on a car the way Chris Sawyer did. ...

    Hoffman Nissan

    Hello alejeune0, Thank you for choosing Hoffman Nissan and congratulations on the purchase of your new Rogue! We are pleased to read that Chris ex...


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    I couldn't have asked for a better car buying experience. I have never had a salesperson explain every detail on a car the way Chris Sawyer did. The entire staff at Hoffman Nissan were very accommodating and helpful with the purchase of my 2014 Nissan Rogue. I purchased my car on a Saturday afternoon and Monday afternoon I received a call from Chris asking me how I liked my Rogue. I would recommend this dealership without reservation.

    Does recommend this dealer
    Hoffman Nissan

    Hello alejeune0, Thank you for choosing Hoffman Nissan and congratulations on the purchase of your new Rogue! We are pleased to read that Chris explained all the details of the new vehicle and provided great follow-up. Thank you for the recommendation! We look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Good experience
    April 11, 2017

    Like all dealerships Hoffman recommends maintenance items. I've always found that dealerships recommend things differently than the cars factory m...

    Hoffman W. Simsbury Body Shop

    Hi bpwag78, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are so pleased to hear that Linda was very nice and made futu...


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    Like all dealerships Hoffman recommends maintenance items. I've always found that dealerships recommend things differently than the cars factory maintenance schedule. However, unlike other dealerships, Hoffman wasn't pushy at all. Linda was super nice and the oil change and tire rotation was performed in a very timely manner. And they washed my car! I've never had a car washed by a dealer with just an oil change.

    Does recommend this dealer
    Came in for service or repair
    Hoffman W. Simsbury Body Shop

    Hi bpwag78, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are so pleased to hear that Linda was very nice and made future recommendations for your vehicle¿¿¿s maintenance without any pressure. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead, as well as delivering a nicely washed car. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Excellent routine service
    April 10, 2017

    Easy scheduling. Courteous staff. Timely and professional. All matters were thoroughly discussed with me. My questions were answered and a nice f...

    Hoffman W. Simsbury Body Shop

    Hello MS, Thank you for trusting Hoffman West Simsbury Body Shop with your vehicle repair needs. We are pleased to read that our team was courteou...


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    Easy scheduling. Courteous staff. Timely and professional. All matters were thoroughly discussed with me. My questions were answered and a nice follow up phone call as well.

    Does recommend this dealer
    Came in for service or repair
    Hoffman W. Simsbury Body Shop

    Hello MS, Thank you for trusting Hoffman West Simsbury Body Shop with your vehicle repair needs. We are pleased to read that our team was courteous, timely, professional, and kept you up to date on the status of your vehicle every step of the way. We appreciate you as our customer and are here for you anytime you need us so anytime you have any further questions or vehicle service needs, let us know! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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