Delaware Public Auto Auction

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Reviews

Average Ratings

3.0
61 lifetime reviews.
  • Not bad for an auction... friendly service

    I brought a car from here a few years ago and it ran great for a little ford. the only problem was no AC which i was able to fix pretty easily. I ...

    Dealer Response

    Keisa, thanks so much for your kind words, we do our best to encourage all customers to bring in a mechanic or someone that knows a little about ...


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    I brought a car from here a few years ago and it ran great for a little ford. the only problem was no AC which i was able to fix pretty easily. I kept it for about 3 years before buying a new one and am currently thinking about going back for a used car this year. Given lack of issues i had with the car i rec'd from Dpaa last time i feel confident. Its an auction so taking your mechanic with you is the key. shop smart!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Keisa, thanks so much for your kind words, we do our best to encourage all customers to bring in a mechanic or someone that knows a little about cars to help them inspect them prior to purchase so good job taking advantage of that. Please keep us in mind for your next used car purchase and if you have any questions please feel free to call us.


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  • Financing Car

    My service was very bad and I would never finance a car threw this dealer ever again. This was the worst experience I have ever had with a car and...


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    My service was very bad and I would never finance a car threw this dealer ever again. This was the worst experience I have ever had with a car and/or dealership. I was promised one thing and it always fell threw also everytime I called I was giving a run around. I was rushed to have all my information in on time so that I would be able to have car without 4-5 days and I still do not have car after 20 days of waiting. This was my absolute worst experience with a car dealership and was such an inconvenience.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • FINANCED AND STILL RUNNING

    Ok, so I came here thinking I was going to get financing to bid in the auction.....that was not the case this place provides financing only if you...


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    Ok, so I came here thinking I was going to get financing to bid in the auction.....that was not the case this place provides financing only if you going to purchase the vehicle directly. So after about 3 hours on the lot I find a car that I want to finance and we get started......Zuly is amazing at what she does, if the higher ups are seeing this please know what a asset you have in that worker.... once all the paperwork was done and everything was set and verified I got the keys and out the door I went. I did have one small problem and I think it had to do with the ignition cut off switch they installed in the vehicle, im not sure they programmed it for me to leave the state and I was from jersey lol. One quick phone call and all was fixed..... here I am well over 4 years after the first payment and this thing is still going strong. I have driven this car all up and down the east coast from an hour above albany NY to Wilmington NC 9 hours south of NJ and this thing runs like a champ. I think as long as you are cautious and selective about what you are buying (buy with your head and not with your heart) from here you will make out just fine. This is my 3rd vehicle from the auction (other two where hit by someone and the ins company totaled them out) and the 3rd time I am more than satisfied with my purchase. I will be looking to them again when it's time for another. Thank you guys for everything keep up the great work! -Will

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Private Seller

    I dealt with a private buyer. He was super cooperative and a motivated seller. Initially, I fell in love with his vehicle that was exactly what ...


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    I dealt with a private buyer. He was super cooperative and a motivated seller. Initially, I fell in love with his vehicle that was exactly what I had been looking for. I told him that I would do everything that I could to purchase the vehicle. Next, I sought a Carfax and studied it. Following that I asked whether I could run the car through a trusted mechanic at Pep Boys for an evaluation. First, I was looking for the a vehicle that would pass inspection and/or identify the repairs that were needed. I did not run it through a dealer because the costs would have been up to many times the evaluation that I received which was printed out with the repairs that would be required to pass inspection. Following this, I scheduled an appointment with the seller at my home. I presented him with copies of all the findings on the vehicle. Then, I asked him his price in light of the repairs that I felt would be necessary to pass inspection. Instantly, the seller agreed to adjust the price to satisfy both of us. I agreed. Thereafter, we went to the Title establishment. Previously, I had insured the vehicle under its vehicle identification number (VIN) and transferred the vehicle into the buyers name. I wrote him a check. I treated the seller to breakfast and we drove to his home. We shook hands and vowed to get together again. This is a done deal. It couldn't be better. Thanks Cars.com!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Tried contacting 4 times through cars.com

    Tried contacting 4 times through cars.com. I never received a call or email. went elsewhere

    Dealer Response

    Ron, Sorry for missing the opportunity to win your business. There's no excuse for us not contacting you back immediately after getting in touch w...


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    Tried contacting 4 times through cars.com. I never received a call or email. went elsewhere

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Ron, Sorry for missing the opportunity to win your business. There's no excuse for us not contacting you back immediately after getting in touch with us. Our internet sale teams has been revamped and if given another chance we promise to impress your with our prompt and courteous service.


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  • Listed cars not available

    Seems every time I call about a car it is unavailable. I hate having my time wasted.

    Dealer Response

    Tcotwo, income tax season is the biggest part of the year for us and because of that we get a lot more cars consigned to our auction. Because we g...


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    Seems every time I call about a car it is unavailable. I hate having my time wasted.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Tcotwo, income tax season is the biggest part of the year for us and because of that we get a lot more cars consigned to our auction. Because we get so many cars signed we have to store them on a separate lot. we have noticed that are customers are not happy about that so moving forward we will only list cars that are acutally on our lot.


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  • No call back

    I left an inquiry regarding a Q7 that I was interested. No one called me


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    I left an inquiry regarding a Q7 that I was interested. No one called me

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Never purchased a vehicle here but..

    I am reading a lot of complaints on here about the auction vehicles. They have stated to the public numerous times that no they are not a dealer,...

    Dealer Response

    Thank you "Stop it Please" for taking the time out to leave us feedback, especially since you did not purchase a car from us. Auctioning off used...


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    I am reading a lot of complaints on here about the auction vehicles. They have stated to the public numerous times that no they are not a dealer, they are an auction house. You can choose not to purchase the vehicle once you look or listen to it within the two hours that they give you before the car is auctioned off. It's not like the mileage isn't clearly stated and honestly what exactly are you expecting from cars that have very high miles on there. No one is forcing anyone's hand in purchasing a vehicle from this auction house. In the past I have contacted them about a lot of vehicles to the point where I felt I was being annoying with my questions. They responded to every email I have sent. If you are not sure about purchasing any of these vehicles, like they said feel free to bring a mechanic to look at it.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you "Stop it Please" for taking the time out to leave us feedback, especially since you did not purchase a car from us. Auctioning off used cars is a tough business but we do our best our best to work with integrity and honesty on every deal. We sale thousands of cars a year and most times things go extremely well. There are times when things don't go as planned but I can assure you that we do everything with in our power to make sure the customer isn't left in the cold. Now, often we are able to sort things out but there are sometimes where we can't agree and things go sour (which is never good). All in all if you come opened minded and take the time to look over each car before purchase I can guarantee that you leave with a car you are happy with.


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  • I'm very pleased with my Z71 Suburban

    I purchased a 2004 Suburban Z71 sight unseen from this dealership. I live over 900 miles away and I heavily depended on the salesman (Eric) to as ...

    Dealer Response

    George, Thank you so much for giving a very detailed and informative review. I am very pleased to hear that you are happy with both your experienc...


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    I purchased a 2004 Suburban Z71 sight unseen from this dealership. I live over 900 miles away and I heavily depended on the salesman (Eric) to as upfront and honest with me about the condition and specs of this truck. I had absolutely no trouble from the salesman going out of his way to help me with all my questions. Sure, the truck is not perfect mechanically of cosmetically, but I knew this going into the deal. I was VERY detailed in the questions I asked and no I didn't like every answer that I received. The truth is, the price of this suburban was perfect and did reflect what repairs needed to be done. I'm ok with that. The suburban finally came home to me and it was better than I anticipated. The pictures they had on cars.com did this suburban no justice. Overall I am very pleased and will do business with this company again. Just be mindful that this is a production auto auction. This is not a corporate dealer and they sell the cars exactly as they get them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    George, Thank you so much for giving a very detailed and informative review. I am very pleased to hear that you are happy with both your experience dealing with Eric and our company. As an auction we often get a bad rap if something goes wrong but you came into this knowing what you were doing and the outcome shows it!! Thanks again!


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  • good place

    There where to few people to help at first but once I got helped it was good.

    Dealer Response

    Donnie, Thank you for your kind words. We will take your words and continue to improve!


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    There where to few people to help at first but once I got helped it was good.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Donnie, Thank you for your kind words. We will take your words and continue to improve!


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