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Reviews

Average Ratings

4.7
10 lifetime reviews.
  • Great Sales Staff!

    I had a great experience at Basil Ford of Niagara Falls. And Bashar was a great salesman!

    Dealer Response

    Thanks Samuel! Welcome to the family!


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    I had a great experience at Basil Ford of Niagara Falls. And Bashar was a great salesman!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Samuel! Welcome to the family!


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  • What happened to the great service?

    I have been bringing me vehical here for years always thought there were great people and great service. The last time I brought my vehicle in for...


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    I have been bringing me vehical here for years always thought there were great people and great service. The last time I brought my vehicle in for service the gentleman on the weekend behind the service counter was a very rude individual and tried to treat me as I were stupid. The gentleman during the week is a great guy to deal with although the last time had very much lack of communication. My vehical was in for the Secone time was there over a week for something that had been fixed once before that only took a day. Never got any call my truck was finished called during the week was told not finished then after 8 days called back to find my vehicle had been done.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Fantastic experience!

    Myself and my family have purchased multiple vehicles from Steve Baldo Ford. They have always been extremely professional, and have treated me an...


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    Myself and my family have purchased multiple vehicles from Steve Baldo Ford. They have always been extremely professional, and have treated me and my family with nothing but respect. Recently, I was rear ended on the thruway, and had to unfortunately take my vehicle to Steve Baldo's collision center. Having never been in an accident before, I didn't know what to do, or how to do it. Fortunately, Leo, the collision manager made everything much MUCH less painful than I expected. They made my vehicle with $12,000 worth of damage look brand new again. Kudos to the entire staff at Steve Baldo Ford. I will be doing business there for the rest of my life!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Purchased a brand new 2013 Ford Expedition LTD, EL

    I found this on Cars.com on Sunday morning September 7th. It was a left over 2013, and within an hour I had a response from the dealer about the v...


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    I found this on Cars.com on Sunday morning September 7th. It was a left over 2013, and within an hour I had a response from the dealer about the vehicle. I purchased it on Monday with minimal emails back and forth and I picked it up in Niagra Falls on Thursday evening the 11th. I live in the Rochester area so it was great that when we showed up they were ready to close and the vehicle was ready to go. They were very professional throughout the process. The finance manager, Matt Ramsdell was easy to deal with and fun person to meet.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • New Car Purchase at Steve Baldo Ford

    My experience with Steve Baldo Ford was excellent due to the fact that my salesman, Bashar Srouji, was well informed of their inventory and he lis...


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    My experience with Steve Baldo Ford was excellent due to the fact that my salesman, Bashar Srouji, was well informed of their inventory and he listened to what I wanted my new car to include. The car I ultimately purchased had options I was not familiar with however Bashar explained the options and also had me experience them. When I came to putting the deal together Bashar was very helpful especially since this was my first new car purchase. Yes I will recommend Steve Baldo Ford to my friends and tell them to ask for Bashar Srouji.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service

    I started looking online. Steve Baldo got back to me immediatly. Set up for a test drive. Whatever they told me is what I got > Was very happy wit...


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    I started looking online. Steve Baldo got back to me immediatly. Set up for a test drive. Whatever they told me is what I got > Was very happy with my service all the way around.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service, extremely knowledgeable

    Beautiful facilities, friendly and knowledgeable personnel, I feel like we were treated very well, Derek spent a lot of time with my wife and I an...


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    Beautiful facilities, friendly and knowledgeable personnel, I feel like we were treated very well, Derek spent a lot of time with my wife and I and answered all of our questions. I highly recommend Steve Baldo Ford!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    I am very happy with the service I received on my recent truck purchase at the niagara falls location. I highly recommend the Baldo dealership.


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    I am very happy with the service I received on my recent truck purchase at the niagara falls location. I highly recommend the Baldo dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Impressed

    I was totally impressed by the professionalism of the young gentleman that helped me the other day. Not only did he take the time to answer all my...


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    I was totally impressed by the professionalism of the young gentleman that helped me the other day. Not only did he take the time to answer all my questions, he made me feel comfortable and didn't think my questions were foolish. As an older woman I appreciated the genuine kindness and patience that this salesman showed towards me. Even though I have not made up my mind as to what kind of vehicle I want, John showed me a variety of cars and trucks too and introduced me to some of the other personnel. I would definitely recommend to my friends to stop and see John Gentner at Steve Baldo's Ford in Niagara Falls. When I figure out what I want, I will buy from John.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best Experience Ever

    I have been buying cars for over 20 years, and Steve Baldo Ford made my recent purchase the most pleasurable I can remember BY FAR. There was no p...


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    I have been buying cars for over 20 years, and Steve Baldo Ford made my recent purchase the most pleasurable I can remember BY FAR. There was no pressure at all, and I didn't have to play the back and forth game to get my best deal. I even got a more expensive car than I thought I could afford. I highly recommend Steve Baldo Ford to anyone in the market looking for a new Ford vehicle. A+++++++++

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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