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Reviews

Average Ratings

4.4
167 lifetime reviews. Includes reviews of Courtesy Kia from DealerRater.com
  • Best Service and Pricing!

    I bring my Kia to Courtesy for all my service. I thought that because I needed to bring my vehicle here for service to get the double warranty tha...


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    I bring my Kia to Courtesy for all my service. I thought that because I needed to bring my vehicle here for service to get the double warranty that Courtesy offers that I would be seeing higher prices but their pricing on every service I have had done here has been better than anywhere else... even on purchasing new tires! Plus their staff is always wonderful to work with and the dealership is beautiful.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Car buying experience

    I love my new Kia Soul but the buying process was a hassle. I had to negotiate my price for about 2 hours until they finally were able to get clos...


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    I love my new Kia Soul but the buying process was a hassle. I had to negotiate my price for about 2 hours until they finally were able to get close to what I was asking. It was expected that it I told them what I could afford they wouldn't keep coming back with a price that would cost me a $100 more per month. I was able to drive my new car home the night I purchased it but it was a long process to register the car. The registration was a long process that could have been avoided with better organization on courtesy kias part. Some aspects was out of anyone's control (power outage) but the false promises of being able to register my car on a Saturday at courtesy wasn't. Instead I missed hours at work on two days due to the car dealership calling me while I was on my way to them on Saturday morning and said the registration lady wasn't going to be in. The finance dept also didn't get all the information that was required during my signing and called me multiple times during the following week to request documents they forgot to ask for (proof of address).

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bait and switch
    May 10, 2017

    Went to Courtesy Kia to look at a jeep for my daughter to purchase. Met with Salesman Russell and Keith and showed them a price from another deale...


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    Went to Courtesy Kia to look at a jeep for my daughter to purchase. Met with Salesman Russell and Keith and showed them a price from another dealership, for the exact same car. They told me not only could they meet the price, but they could beat it by $100. They are LIARS! The next day after bringing my daughter and my wife for the nearly hour ride, their price became $3,000.00 more than the other dealership. Classic bait and switch. Russell and Keith are classic sleeze ball car salesmen and Courtesy Kia is a typical shady car dealership. If you value your money and your time stay away from this dealership at all costs!!! Sales manager either doesn't know what his sales people are doing or worse, does and condones and encourages it. Either way stay away!!!!

    Does not recommend this dealer

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  • Qiuck service on a busy Friday

    Came on a friday needing to get in and out. Agent was very helpful in getting my car into to the service bay quickly. Staff was very helpful and...


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    Came on a friday needing to get in and out. Agent was very helpful in getting my car into to the service bay quickly. Staff was very helpful and courtess, pun intented, but its true they live up to their name. I would highly recomemed Courtesy Kia.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Wonderful experience
    April 3, 2017

    My parents had both bought cars from John and we're very happy with him. They recommended him when I was ready to purchase a vehicle. John made m...


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    My parents had both bought cars from John and we're very happy with him. They recommended him when I was ready to purchase a vehicle. John made me feel comfortable and really listened . I would highly recommended him.

    Does recommend this dealer

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  • Easy, professional experience thanks to Doug Roch

    We recently leased a 2017 Kia Forte from Doug Roch. Doug was professional, informative and friendly. This was the easier and most positive expe...


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    We recently leased a 2017 Kia Forte from Doug Roch. Doug was professional, informative and friendly. This was the easier and most positive experience I have ever had purchasing or leasing a car. Doug listened to what our needs were and our concerns. He educated us about leasing and gave us sound advise. We definitely received a deal that we were very pleased with. We would recommend Doug and Courtesy Kia to everyone we know who is looking for a great affordable vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fisrt time oil change
    March 14, 2017

    I just bought a used KIA in December and took my car in to the Service Center to get my first Oil change. It was very organized, quick and the emp...


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    I just bought a used KIA in December and took my car in to the Service Center to get my first Oil change. It was very organized, quick and the employee's were very nice. The waiting room was clean, good size TV and free breakfast - very nice.

    Does recommend this dealer
    Came in for service or repair

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  • Making Car buying even harder than it has to be
    February 20, 2017

    This was my 3rd Kia purchase and by far the most stressful. They pressured me to buy the car before a business trip and a snow storm. The pricing...


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    This was my 3rd Kia purchase and by far the most stressful. They pressured me to buy the car before a business trip and a snow storm. The pricing was actually reasonable however it's been 11 days since delivery without the new registration or an inspection sticker. The "VIP service" and registrations fees are clearly stated in the price of the car. My other 2 Kias were purchased from different dealers, both of which had everything squared away within 3 business days. Not with Courtesy. These people are more concerned with making a quick buck than follow through with the customer. Suffice to say, I will not go back there nor recommend them to anyone .

    Does not recommend this dealer

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  • Michelle Galzin.. best customer service...
    December 20, 2016

    I have been going to a different KIA dealership which i have no complaints about but once i went to this KIA dealership for maintenance i was so s...


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    I have been going to a different KIA dealership which i have no complaints about but once i went to this KIA dealership for maintenance i was so satisfied with the service from the time i walked in to the time i was given my key... Best service ever from Michelle.... Thank you

    Does recommend this dealer
    Came in for service or repair

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  • A+ start to finish

    From the start of just looking to the end of getting what I wanted they were nice and not pushy. I had my number that I wanted to hit and they wo...


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    From the start of just looking to the end of getting what I wanted they were nice and not pushy. I had my number that I wanted to hit and they worked hard to make it happen. They are great and all I can say is give them a chance and see for yourself.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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