John Hine Temecula Mazda Subaru

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Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 9:00 PM
Sat 8:30 AM - 8:00 PM
Sun 10:00 AM - 6:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 6:00 PM
Sun Closed
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Reviews

4.9
393 lifetime reviews. Includes reviews of John Hine Temecula Mazda Subaru from DealerRater.com
  • A complete stress free car purchase.

    I have spent all my life hearing the horror stories about car dealerships and the sales people. So when my wife and I finally go to the point in o...

    Dealer Response

    Lawrence, thank you so much for the review. We greatly appreciate it. Bill Brumbaugh, GM/VP John Hine Temecula Mazda Subaru


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    I have spent all my life hearing the horror stories about car dealerships and the sales people. So when my wife and I finally go to the point in our lives that we could buy our first new car, we were expecting the worst. We went to 7 dealerships and tried 8 different models of cars. I can tell you that stepping into the Temecula Subaru dealership was completely different than all others. We were greeted by Ronnie Robinson who has been one of the most down to earth people that I have meet at any dealership. He listened to our plans and time frame for when we wanted to purchase a car. There was zero pressure to do any type of upgrade or look at this other model over here kind of thing. Ronnie answered all our questions and gave us the same level of customer service on our 4 return visits to the dealership. In the end he suggested we order one from the factory that way we could get the color and all the options we wanted. We were given the same price as if we had picked one off the lot. We just had to wait a bit, which was fine for us because it fell into our timeline. I can say that the whole experience has been one of the easiest and least stressful purchases I have ever made. Ronnie stuck to every offer he made to us over those 4 trips to the dealership. When it came time of do the financing something was left out. Ronnie stepped up and the contract was rewritten then and there to honor what was offered on one of our 4 visits. I can not stress enough. Make Temecula Subaru the first, middle and last visit when car shopping. You will not be disappointed by the sales and the great deal you will get on any of the models you are looking for.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Lawrence, thank you so much for the review. We greatly appreciate it. Bill Brumbaugh, GM/VP John Hine Temecula Mazda Subaru


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  • Terrible experience with Tabitha Service Agent
    April 28, 2017

    Terrible experience with Tabitha Service Agent...

    John Hine Temecula Mazda

    We appreciated your feedback about your recent experience, with our service department. First and foremost we want you to be satisfied and readi...


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    Terrible experience with Tabitha Service Agent...

    Does not recommend this dealer
    Came in for service or repair
    John Hine Temecula Mazda

    We appreciated your feedback about your recent experience, with our service department. First and foremost we want you to be satisfied and readily admit that we could have done much better in the area of communication with you and within our own department. You shouldn¿¿¿t have had to wait until after 12:00 and inquire on your own as to the status of the vehicle especially since it was the first appointment of the day Keep in mind, we open the doors at 7:00 but the first appointment isn¿¿¿t until 7:10 (as was yours). We should¿¿¿ve been proactive and called you and let you know the status (regardless if it had been looked at or not) much sooner than that. Please accept our sincere apology. As far as the panel goes we dropped the ball in our internal communication and checks and balances in making sure that the vehicle was 100% in order prior to you taking delivery. As a general rule, we don¿¿¿t vacuum vehicles but in this case, because of the powder issue, it should have been done. We are very sorry that this didn¿¿¿t take place prior to you being informed that your car was ready and then you having to discover it on your own. We so sorry as a result of this that we didn¿¿¿t charge you the normal $125 diagnosis fee that was agreed upon. We¿¿¿ve also put measures in place to insure that communication and issues like these don¿¿¿t happen in the future. If you do decide to let us earn your trust again, we are certain that your recent experience is definitely the exception to our (and Tabitha¿¿¿s) excellent history standard of service that we strive to achieve. If you have any further concerns please feel free to reach out to me directly. Bill Brumbaugh, VP/GM John Hine Temecula Mazda "I Got Mine at Hine... Get Yours Today!" TemeculaMazda.com 951-553-2000


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  • Terrible experience with Tabitha the service agent

    We bought our 2009 Mazda from John Hine Temecula Mazda. Servicing has always been here since. We had a very unusual white powder that has been dro...


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    We bought our 2009 Mazda from John Hine Temecula Mazda. Servicing has always been here since. We had a very unusual white powder that has been dropping from somewhere under the dash to the gas pedal area for a few weeks and decided to bring it in for analysis. Car is running fine. No smell. No other issues. We made a 7:00 am appointment. At 7:00 am we were still waiting for the gates to open. This was the first confusing item of the day. I had an appointment, but nobody was there. Eventually doors opened and we were greeted by the service agent Tabitha. In all the years since we have been bringing in our car we have never worked with Tabitha. She could have been there but we always worked with someone else. I explained the “white powder” issue and we went out to the car together to show her. Her initial comment was Ok we charge a $125.00 service fee. Are you going to leave the car with me? I found this to be a very interesting question. What does this mean exactly? If I don’t leave it, then it can’t be investigated. This was the second confusion of the day. However I of course said yes. I mean that’s why I’m here right? OK. Paper work done and the typical: I will call you as soon as I hear something. It’s 12:30 pm (5+ hours later) and no call. I happened to be out and in the area so I stopped by and went in to find out status as this amount of time lapse with no call has NEVER happened to me before. Asked Tabitha for some kind of status. It’s been 5+ hours. Her response: “They are taking the car back now”. I said: WHAT? I brought the car in at 7:00 am, per my appointment, and you are just now taking it back for investigation??? She said yes. I said why? Here comes the third confusion of the day! She said “well you said you were going to leave the car with me today”…. So I said “well yeah I brought it in to be looked at”. And then I said “then what was the purpose of me making a 7:00 am appointment? Fourth confusion of the day. She said that appointment was to “see me”. Her attitude and lack of communication effort was quite astonishing to me at this point What I found out is apparently “leaving the car with me” basically means your car is now at the back of the line of any other existing cars that are waiting for investigating/analysis. That in itself is not an issue with me. The issue was the fact that I made an appointment at 7:00 am and if they were NOT going to be able look at it in a relatively short period of time then that piece of information should have been communicated to me. That is how I, as a customer, would expect to be treated. A couple of hours later I did get a call from Tabitha explaining that nothing could be found and also recommending a couple of other servicing all of which were expensive. I declined. We hung up. About an hour after that I got another call from Tabitha indicating car is ready and she is finalizing the paperwork. I left the house to go pick up the car. Arrived, and paid the cashier. The car was out front. Opened the driver door and there we saw a panel laying on the floor along with white powder. My wife had already seen this and went back inside. Next thing I know a Technician comes out and “Apologizes” and told us he had requested the powder to be vacuumed up and panel reinstalled but “they did not do it”. He took it back to fix these two issues. I went back inside to visit Tabitha. I said “you called me and told me the car was ready”. Her response: “Yeah, I know they didn’t put the panel back. They are doing it now”. I said “there is still a bunch of white powder on the floor beneath the Gas Pedal”. Here comes the Fifth confusion of the day. She said: “Well we don’t vacuum inside of cars”. Interesting as the technician had already told us he had requested this. My final thought here: Never during the course of any of these confusions during the whole day did I ever hear Tabitha say: “I’m sorry”. Heard if from the technician, but now from her. Needless to say, we will not be back.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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About Our Dealership

Dealer on Cars.com since August 2010

See why people are saying "I GOT MINE AT HINE"! We take pride in more than just our exciting new Mazda inventory, Certified Pre-Owned and used vehicles. We have a long tradition of excellent loyal customer service. Our staff is dedicated to meeting your needs every time you visit John Hine Temecula Mazda and that you find your perfect new Mazda! Serving the Temecula Murrieta Valley, Riverside, Corona,Escondido, Orange and San Diego Counties. Whether you're shopping for a new car, looking for parts and accessories, or need to have your vehicle serviced, you'll find what you need at John Hine Temecula Mazda/Subaru. Visit TemeculaMaza.com today.

""I Got Mine at Hine... Get YOURS Today!""