John Hine Temecula Mazda Subaru

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Reviews

Average Ratings

4.9
392 lifetime reviews. Includes reviews of John Hine Temecula Mazda Subaru from DealerRater.com
  • A complete stress free car purchase.

    I have spent all my life hearing the horror stories about car dealerships and the sales people. So when my wife and I finally go to the point in o...

    Dealer Response

    Lawrence, thank you so much for the review. We greatly appreciate it. Bill Brumbaugh, GM/VP John Hine Temecula Mazda Subaru


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    I have spent all my life hearing the horror stories about car dealerships and the sales people. So when my wife and I finally go to the point in our lives that we could buy our first new car, we were expecting the worst. We went to 7 dealerships and tried 8 different models of cars. I can tell you that stepping into the Temecula Subaru dealership was completely different than all others. We were greeted by Ronnie Robinson who has been one of the most down to earth people that I have meet at any dealership. He listened to our plans and time frame for when we wanted to purchase a car. There was zero pressure to do any type of upgrade or look at this other model over here kind of thing. Ronnie answered all our questions and gave us the same level of customer service on our 4 return visits to the dealership. In the end he suggested we order one from the factory that way we could get the color and all the options we wanted. We were given the same price as if we had picked one off the lot. We just had to wait a bit, which was fine for us because it fell into our timeline. I can say that the whole experience has been one of the easiest and least stressful purchases I have ever made. Ronnie stuck to every offer he made to us over those 4 trips to the dealership. When it came time of do the financing something was left out. Ronnie stepped up and the contract was rewritten then and there to honor what was offered on one of our 4 visits. I can not stress enough. Make Temecula Subaru the first, middle and last visit when car shopping. You will not be disappointed by the sales and the great deal you will get on any of the models you are looking for.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Lawrence, thank you so much for the review. We greatly appreciate it. Bill Brumbaugh, GM/VP John Hine Temecula Mazda Subaru


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  • Terrible experience with Tabitha the service agent

    We bought our 2009 Mazda from John Hine Temecula Mazda. Servicing has always been here since. We had a very unusual white powder that has been dro...


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    We bought our 2009 Mazda from John Hine Temecula Mazda. Servicing has always been here since. We had a very unusual white powder that has been dropping from somewhere under the dash to the gas pedal area for a few weeks and decided to bring it in for analysis. Car is running fine. No smell. No other issues. We made a 7:00 am appointment. At 7:00 am we were still waiting for the gates to open. This was the first confusing item of the day. I had an appointment, but nobody was there. Eventually doors opened and we were greeted by the service agent Tabitha. In all the years since we have been bringing in our car we have never worked with Tabitha. She could have been there but we always worked with someone else. I explained the “white powder” issue and we went out to the car together to show her. Her initial comment was Ok we charge a $125.00 service fee. Are you going to leave the car with me? I found this to be a very interesting question. What does this mean exactly? If I don’t leave it, then it can’t be investigated. This was the second confusion of the day. However I of course said yes. I mean that’s why I’m here right? OK. Paper work done and the typical: I will call you as soon as I hear something. It’s 12:30 pm (5+ hours later) and no call. I happened to be out and in the area so I stopped by and went in to find out status as this amount of time lapse with no call has NEVER happened to me before. Asked Tabitha for some kind of status. It’s been 5+ hours. Her response: “They are taking the car back now”. I said: WHAT? I brought the car in at 7:00 am, per my appointment, and you are just now taking it back for investigation??? She said yes. I said why? Here comes the third confusion of the day! She said “well you said you were going to leave the car with me today”…. So I said “well yeah I brought it in to be looked at”. And then I said “then what was the purpose of me making a 7:00 am appointment? Fourth confusion of the day. She said that appointment was to “see me”. Her attitude and lack of communication effort was quite astonishing to me at this point What I found out is apparently “leaving the car with me” basically means your car is now at the back of the line of any other existing cars that are waiting for investigating/analysis. That in itself is not an issue with me. The issue was the fact that I made an appointment at 7:00 am and if they were NOT going to be able look at it in a relatively short period of time then that piece of information should have been communicated to me. That is how I, as a customer, would expect to be treated. A couple of hours later I did get a call from Tabitha explaining that nothing could be found and also recommending a couple of other servicing all of which were expensive. I declined. We hung up. About an hour after that I got another call from Tabitha indicating car is ready and she is finalizing the paperwork. I left the house to go pick up the car. Arrived, and paid the cashier. The car was out front. Opened the driver door and there we saw a panel laying on the floor along with white powder. My wife had already seen this and went back inside. Next thing I know a Technician comes out and “Apologizes” and told us he had requested the powder to be vacuumed up and panel reinstalled but “they did not do it”. He took it back to fix these two issues. I went back inside to visit Tabitha. I said “you called me and told me the car was ready”. Her response: “Yeah, I know they didn’t put the panel back. They are doing it now”. I said “there is still a bunch of white powder on the floor beneath the Gas Pedal”. Here comes the Fifth confusion of the day. She said: “Well we don’t vacuum inside of cars”. Interesting as the technician had already told us he had requested this. My final thought here: Never during the course of any of these confusions during the whole day did I ever hear Tabitha say: “I’m sorry”. Heard if from the technician, but now from her. Needless to say, we will not be back.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Fantastic experience
    June 20, 2016

    Dallas was extremely friendly, knowledgeable and helpful from the start, to the whole purchase experience. He heard what I was looking for in a ve...

    John Hine Temecula Mazda

    All of us at John Hine Temecula Mazda congratulate you on your new car and appreciate the opportunity you presented to earn your business! Dallas ...


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    Dallas was extremely friendly, knowledgeable and helpful from the start, to the whole purchase experience. He heard what I was looking for in a vehicle and matched me with the perfect car and something that was in my budget. The entire dealership was friendly and answered all of the questions I had. Last, but not least, Mazda's are excellent cars, and I'm extremely happy with my choice to come in and purchase from this company of cars!

    Does recommend this dealer
    John Hine Temecula Mazda

    All of us at John Hine Temecula Mazda congratulate you on your new car and appreciate the opportunity you presented to earn your business! Dallas is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again, be sure to check out our Facebook. Best regards, Bill Brumbaugh - General Manager


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  • Excellent customer service

    Paris was interested in my personal needs, and went out of his way to accommodate having the vehicle evaluated by an independent mechanic. Paris ...

    Dealer Response

    We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Pa...


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    Paris was interested in my personal needs, and went out of his way to accommodate having the vehicle evaluated by an independent mechanic. Paris was very helpful and worked with my situation which included distance from my home to Hine, and a personal situation that made my schedule a challenge. He was responsive, and did a great job of follow up without being pushy. Paris was interested in meeting my needs, and answering my questions, and made my purchase hassle free. I appreciate his extra effort, honesty, and genuine interest in making my purchase a very pleasant experience. Thank you for his extra effort and caring attitude!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Paris was able to meet your needs. At John Hine Temecula Mazda, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as pleasant and hassle-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best regards, Bill Brumbaugh - General Manager


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  • Great customer service

    It was the fastest deal I've ever did as far as buying a car. Mr. Giovanni was very helpful and he made it stress free experience. Thank you. My s...

    Dealer Response

    We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Mr...


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    It was the fastest deal I've ever did as far as buying a car. Mr. Giovanni was very helpful and he made it stress free experience. Thank you. My son and I are very happy and satisfied with this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Mr. Giovanni was able to meet your needs. At John Hine Temecula Mazda, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as time-efficient and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best regards, Bill Brumbaugh - General Manager


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  • Great Experience!
    May 31, 2016

    Our salesman, Dallas was very informative and not pushy. He listened to what our needs were and helped us make the best decision for our family.

    John Hine Temecula Mazda

    Thank you for your review, Sandra. We're glad to have Dallas on our team and that we could provide you with an informative,pressure-free and posit...


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    Our salesman, Dallas was very informative and not pushy. He listened to what our needs were and helped us make the best decision for our family.

    Does recommend this dealer
    John Hine Temecula Mazda

    Thank you for your review, Sandra. We're glad to have Dallas on our team and that we could provide you with an informative,pressure-free and positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Bill Brumbaugh - General Manager


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  • Hassle-free!

    Son did not hassle us at all. He was very professional and we did not feel pressured at all. The sale was quick and easy. Very pleasant atmosphere...

    Dealer Response

    Joann, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied wi...


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    Son did not hassle us at all. He was very professional and we did not feel pressured at all. The sale was quick and easy. Very pleasant atmosphere. We have told all our friends!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Joann, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Best Regards, Bill Brumbaugh - General Manager


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  • My 3rd purchase here

    Very smooth and low pressure. I've always received great service here from helpful sales and finance personnel. Would return again and recommend t...

    Dealer Response

    Thank you for providing us with feedback regarding your recent visit, Donna! Our team works hard to keep our customers coming back to John Hine Te...


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    Very smooth and low pressure. I've always received great service here from helpful sales and finance personnel. Would return again and recommend to others.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for providing us with feedback regarding your recent visit, Donna! Our team works hard to keep our customers coming back to John Hine Temecula Mazda and it's great to hear of your continued business. Our team is wholly devoted to the success of our guests' experiences and we are both lucky and proud to have them. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon and hope that you enjoy your new vehicle! Best, Bill Brumbaugh - General Manager


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  • Excellent car, excellent salesman.
    May 16, 2016

    Our salesman, Giovanni, couldn't have been more patient, enthusiastic, knowledgeable, accommodating, friendly, and informative. He MADE the differ...

    John Hine Temecula Mazda

    All of us at John Hine Temecula Mazda congratulate you on your new car and appreciate the opportunity you presented to earn your business! Giovann...


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    Our salesman, Giovanni, couldn't have been more patient, enthusiastic, knowledgeable, accommodating, friendly, and informative. He MADE the difference. Even when I was completing all the paperwork on our new car, I saw him outside the window polishing my new car with a soft cloth as if it was his very own new car. That's sincere dedication and attention to detail.

    Does recommend this dealer
    John Hine Temecula Mazda

    All of us at John Hine Temecula Mazda congratulate you on your new car and appreciate the opportunity you presented to earn your business! Giovanni is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, patience, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again, be sure to check out our Facebook page! Best, Bill Brumbaugh - General Manager


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  • A repeat Happy Customer

    I am a return customer to Temecula Hine Mazda. Our salesman Dallas was fantastic, I kept his card for 3 years because he treated me so well the fi...

    Dealer Response

    Cheyana, thank you for your loyalty to our dealership and for taking the time to write this review. Dallas's sales excellence is always consistent...


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    I am a return customer to Temecula Hine Mazda. Our salesman Dallas was fantastic, I kept his card for 3 years because he treated me so well the first time around. Overall, all the people I dealt with were pleasant and fair. I felt comfortable, not pressured, was educated well of my options. It was in general a very low stress experience - for buying a car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Cheyana, thank you for your loyalty to our dealership and for taking the time to write this review. Dallas's sales excellence is always consistent, and I'm glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Also, check out our Facebook for exclusive deals. Best, Bill Brumbaugh - General Manager


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