I would avoid this Parkway Toyota service at Englewood cliffs NJ. I been a customer to them when I purchase a brand new vehicles. My Rav4 needed an alignment... but could not do by some inexperience tech. I had a brand new cambers installed before i came to this place. The only reason it cannot be done was the tech could not loosen the camber bolt. I came home come to find out that the tech does not know what he was doing. He was turning the camber nut in the wrong way.... The worst of this story was Peter Liu charged me for the wheel alignment $150 for nothing. The time this tech spend on my car was 15-20 mins tops. My car came back to me filthy, not even a courtesy to car wash my vehicle for the amount they charge me. I could imagine the scams these people could to others especially the elderly people who trusted this place. Avoid this location if i where you. BTW my car had a recall, i don't they really done anything about it. They will tell you but never show you. John (manager) i hope you are reading this.
I’m very thankful to Roma Osepian, he is a very good salesman, it was very easy to communicate with him, he was a good listener than he gave me the right... choices so it will be easy to decide which is useful to me.
The Finance manager that helped us named Mark Gaviola was amazing. He offered us everything we would need and was honest. The sales person Clinton was... very helpful as well
Thanks so much for sharing you positive buying experience with us.
I wish I could give 6 stars or more. Nelson Contreras is THE man! He hooked me up with the sweetest 2004 Toyota Landcruiser you've ever seen that they... took in on trade-in from a long-time Parkway Toyota customer a few days ago. The car is by far the nicest low mileage Landcruiser I've EVER seen (and I've looked at a lot of them) and it is clear that Parkway does a great job taking care of their customers and servicing their cars with the highest degree of quality and integrity. Here's the backstory: I had bought a nice 2005 Toyota Landcruiser for my son from a private seller in the Spring. Before my son ever got to drive it, we had a tree fall on it during hurricane Michael in October and total it. So I've been looking for an LC for about 2 months. I've literally looked at a hundred of them online across the country. I called around and found that Parkway had just taken one in on trade. I think I may have been Nelson's first call. He sent me 50+ pictures of the car (including all of the places that some other salespeople try to hide so I knew exactly what I was getting) and I paid a deposit within 10 minutes of getting the pics. Then I flew up to NJ from VA this morning. In the 22 hours between when I paid the deposit and arrived at the dealership, Nelson had a Master Toyota technician give it a full once over and they did about $1000 worth of maintenance to make sure the car was in pristine condition for me to drive it home. He gave me a list of the additional items not impacting driveability that the technician recommended I have checked out in the next year or so. They also had it detailed very nicely. And Nelson put in $20 in gas for me to top it off before I hit the road. As I was driving off the lot with a big smile on my face, I saw Nelson working with another couple that was buying a trade-in BMW SUV f that he had just had detailed for them in the back of the shop with mine. So my story is FAR from unique I think. If you've in the market for a high quality used car or a new Toyota from a very reputable dealer, you should definitely go in to Parkway Toyota and see Nelson. You won't be disappointed! Still smiling in Virginia Beach, Dave Shepheard
If you need a car go to Kevin Lee. He is great! He will get you the best price! Have bought 3 cars from him.
I purchased myToyota Corola 2015 one month ago , my experience was great throughout the whole process. John Decepida the sales representative was ... polite and very professional and took time to explained to me all the details about the process , he answer all my questions with knowledge and professionalism l 'm very happy with my purchase. Also the finance manager Mark was very honest heplfull and profesional in his tasks.
From the moment I met Clinton, I knew I was exactly where I was supposed to be! I arrived at Parkway Toyota feeling a bit overwhelmed at the thought of... a new lease -- I wasn’t entirely sure which vehicle made the most sense for my family, and, if it would match my budget. Within minutes of talking to Clinton, those feelings dissipated and thanks to his guidance, care and knowledge, I ended in the perfect vehicle for my family, with a budget to match! Thank you, Clinton!
I just leased a 2018 Camry SE. From BDC mgr to sales manger to finance mgr and salesman it couldn't have been any better. I was pleased with price and... there professional staff. Thanks Parkway Toyota.
After talking and meeting with Dave Fernicola my concerns were completlely addressed. He told me that from now the service department will make customers... aware before performing any maintenance checks on their vehicles. He assured me, it was not an up-sell, but a courtesy provided when my car was in for the recall. He himself appeared very trustworthy and old school. A patient man of character, a man of his word.
Thank you for updating your review.
Went here because of a recall to my 2010 Corolla. A simple no charge lubrication of a bad power window switch. Toyota told me 15 minute job. The dealership... got me in fast then I waited about 50 minutes for them to tell me Upon their inspection, which I did not give permission to do, nor was I told they would do, that I needed wipers, an inner cabin filter, an oil change, air filter, spark plugs, a drive belt, brake work etc... how sleezy can they be! Talk about up sell! Come on! What a bad experience!! When I said all those things I can take care of myself, they finally performed the recall item. I spent an hour and thirty minutes there! I have complained to Toyota about this and how the whole experience left a bad feeling. The whole thing was quite rude and just not right! Not what I expected at all. I've purchased seven New Toyota's in my life an 81, 91, 95, 03,03,07,2010. I'm not sure my next will be! At least not from this dealer!
The service manager spoke with customer and informed him we do a multi -point inspection on all vehicles that come in for service and make recommendat...ions. Going forward customers will be asked before if they wish to have it done before the service and if they decline it will be notated.