Read reviews that mention:
In for annual inspection. Staff met my time limits and even washed my car. Rick is excellent at being sure I understand any service needed and why it... is recommended.
I have nothing but great things to say about Flow Lexus. I worked with Mark McKnight, and he was extremely helpful and professional, as was everyone I... encountered. A very positive experience!
I want to start off by saying I personally lead a team of 30 sales reps and conduct the sales training for 300 in North Carolina. Over the years in my... profession, I've met a ton of salespeople from all sorts of different industries, but never anyone like Brock Frady. Six months ago I couldn't have picked Brock out of a lineup, but I was fortunate enough that he was the one who greeted my when I visited the dealership to test drive a new ES and a new GS. The car buying experience was fun, and while it always takes a while, we were never left sitting in a room for hours or treated like a number. That proved to be true even 5 months later as I write this. Brock has been in contact with me several times since my purchase and even when my wife and I were trying to figure out how to change the clock on our cars for daylight savings time last week, a youtube video from Brock popped up in my email not 5 minutes later. He stays engaged with his customers through social media and genuinely cares about people. Impressive is an understatement. See for yourself. I've never seen anyone with this level of talent and optimism in the car business, or any business for that matter. I will be buying all of my cars from him from now on.
Always have good, pleasant experience. Frank Schmidt is a wonderful service representative. Have been with Lexus for the past 15 years, love the quality... of Lexus, looking forward many more years to come
I have always had a great experience at Flow Lexus. Always greeted with a smile and kind word. Rick and Tim have always been helpful. Great service department!
Showed up an hour early, and they took great care of me. Was able to work in the very nice customer lounge. Got me out quickly with a car wash to boot.
I made the rating because they made me feel at home , they answered all my questions, they offered me coffee and donuts, they sent me a nice email
Excellent service. Friendly people eager to make the purchase experience remarkable.. Very little wait time as everything is ready when you arrive . A... very pleasant experience..
Mike was very pleasant and identified issue quickly. Appreciate his awesome customer service. He is definitely a great representation for the company.... Satisfied customer today.
Went in for repair on 2015 RX and found a great deal on a 2017 RX350. Both salesmen (Matt and Rodney) worked well together to make this an enjoyable buying... experience.