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14 lifetime reviews.
I want to start off by saying I personally lead a team of 30 sales reps and conduct the sales training for 300 in North Carolina. Over the years in my... profession, I've met a ton of salespeople from all sorts of different industries, but never anyone like Brock Frady. Six months ago I couldn't have picked Brock out of a lineup, but I was fortunate enough that he was the one who greeted my when I visited the dealership to test drive a new ES and a new GS. The car buying experience was fun, and while it always takes a while, we were never left sitting in a room for hours or treated like a number. That proved to be true even 5 months later as I write this. Brock has been in contact with me several times since my purchase and even when my wife and I were trying to figure out how to change the clock on our cars for daylight savings time last week, a youtube video from Brock popped up in my email not 5 minutes later. He stays engaged with his customers through social media and genuinely cares about people. Impressive is an understatement. See for yourself. I've never seen anyone with this level of talent and optimism in the car business, or any business for that matter. I will be buying all of my cars from him from now on.
Friend and I went to the showroom on Saturday. I'm a current Lexus owner, but we were in my friend's 3-year old Subaru. It was Saturday, and I was not... in a suit. No fewer than four different sales guys looked at us, made eye contact, and then walked in the other direction. They had no apparent interest in talking to us, even though we stood in the showroom for more than ten minutes. There were three other groups of people on the lot looking at cars, and *none* had sales folks with them. The lot was pretty empty of inventory - I guess they made their monthly quota and couldn't be bothered to sell another car. I went to the BMW dealership, had a GREAT experience, and am ordering a new X5. We were treated great at Crown, greeted, showed the cars we wanted, given an extended test drive, and treated well. Flow Lexus failed completely.
Jim, I am sorry to hear that your experience with Flow Lexus of Greensboro was any less than extraordinary. I have communicated your concerns to our s...ales department, so that they may prevent this behavior from continuing in the future. We appreciate your input as this will help us to better assist guests in the future. If you would like to contact me in further detail feel free to e-mail me at the address below. And again, we are deeply sorry that your visit was unpleasant. Thanks, Allison M. firstname.lastname@example.org
Why buy from anyone else? Brock is friendly and knowledgeable and always has the customer's best interest at heart. His Youtube channel is also helpfu...l and is full of great tips on how to get the most out of your vehicle.
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