At Suburban INFINITI of Troy, we offer new INFINITI cars in Troy, along with used cars, trucks and SUVs by top manufactu
rers. Our sales staff will help you find that new or used car you have been searching for in Troy. For years, our financial staff at Suburban INFINITI of Troy has offered expert advice for those seeking a great INFINITI of Troy car loan or lease. Our service doesn't stop there.
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I'll attempt to keep this short and relatively to the point. The following are points in the used car buying process that give used car salesman the... bad rap they have, and the process of buying a car such a PITA. Salesman: Patrick, Manager: Oleg 1. They shuffle their profit between the car we traded in vs the car we were buying- typical dealer game. I asked for straight forward pricing with and without the trade in, they could not easily give me that because if I trade in my vehicle, they make more money off it, and in turn may give me a better price on the car I buy. Why not give me a bottom line on the car I'm buying, and another on the trade? 2. Berated our trade in as in very poor condition, without acknowledging the used car we were buying was in the SAME condition. Scratches and dents identical. The car we purchased actually has smelly and sticky carpets which we have to get shampoo'd 3. Wouldn't acknowledge what was wrong with the car they sold us. I showed the salesman the "headlight leveling sensor trouble light" and "maintenance required light" on the dash. He downplayed it, said his mechanic would look at it, but never did. Taking it to my mechanic now. 4. They are SLOW. We started signing papers and asked the salesman to take the car to prep for delivery, not exaggerating, 5 TIMES. He didnt give it to the detailers until all the papers were signed, after which we waited for an hour until we finally had to go to a family event. We agreed that we would take the car BACK for them to finish it. I have called and texted multiple times now and have no response so I don't think they are interested in finishing this AS PROMISED ON SATURDAY. 5. The car we bought came with one broken key. A key Patrick said he dropped and put tape on it until he would get it fixed. When we asked about a second key during the test drive process, he said he may have it. At delivery, he simply took off the tape, and said there is no other key. They have a key guy that comes by on Thursday mornings, and he would confirm the price but it should be under $100. The refused to include that in the deal. Oh and now that I want to take advantage of that and get the key made- NO RESPONSE FROM PATRICK. 6. They run their cars through different brands they own. The title shows this vehicle was sold by Suburban Volvo, we worked with Suburban Infiniti to buy it, and the money had to be processed by Suburban Hyundai. Normally I wouldn't care, but the salesman physically had to take our licenses and credit card to the store across the street to copy, scan, and charge. The scan's wouldn't come out right so he asked for our licences 3 TIMES 7. Extension of 6 really- Finance manager was working with another customer, so we waited for over an HOUR to go to him to sign the title and license plate paperwork. When he finally came to take us to his office, he had the AUDACITY to say "I am doing this as a favor to you, normally you would have to go to Suburban Hyundai because they are selling this car to you" EXCUSE ME your listing on cars.com says Suburban Infiniti, it is on YOUR lot, I worked with YOUR salesmen on this deal. THANK YOU so much for the favor of taking our money. There were invariably other things that happened, but this write up is me attempting to keep this relatively short. Clearly we were REALLY interested in the vehicle we purchased otherwise we would have walked out. Cherry on top is that the vehicle we traded in on this transaction was purchased BRAND NEW from Suburban Volvo in 2004 with a much better experience. Safe to say when we are in the market for a new car, none of the Suburban group brands are getting our business.
S, I am sorry to hear that you had a bad experience at our Infiniti dealership. Please feel free to contact me and discuss a possible solution. Than...k you Adamm Davis Retail Operations Manager Suburban Imports of Troy Adavis@suburbancollection.com 248-519-9531
I purchased a certified pre owned Infinity and had the most pleasant car buying experience of my life! The representatives were exceptionally courteous... and went above and beyond in all measurable ways! I would recommend consulting with Oleg and Patrick before purchasing your next vehicle!
Excellent experience!!! Went in to renew my lease. This is my third infinity and Marc, Gary and Kyle made my experience very enjoyable. The were Very... knowledgeable and friendly. My experience was superb
Thanks for the feedback! We?re glad you had a great experience with us! Looking forward to your next visit!
Excellent experience every time I come to get my infinity serviced.
Infiniti of Troy was very professional and great place to purchase a vehicle.
Boris did an excellent job helping me get the best finance rate and working with me on getting the right price for the vehicle I purchased. I was very... satisfied with the customer service and I would be happy to work with Boris again in the future as I never felt pressured to work with them and earn their business.
I appreciate greatly the warm welcome upon arrival at the sales and service department from the first time I walked into the showroom . For the last... 20 years that I have purchased or leased cars from all different kinds of dealers Duane Hill was the most professional and curtious dealer that I've ever experienced that went above and beyond to get the car I wanted or any thing concerning my vehicle. Duane always makes me feel like a valued customer even when I'm just getting service on my car he stops by just to say hello and see how things are going with my new car,always. I really appreciated that because some past experience of dealing with other sales consultant at other dealerships were unpleasant. I would always recommend Duane to other people that are interested in purchasing a car from the Troy Infiniti dealerships. Everyone that works there I've observed was professional and curtious as well.Even the waiting room is pleasant. I've been a customer for the last ten years due to the great customer service from everyone. Maya Angelou said "people will forget what you say but will never forget the way you make them feel ".Thank you!
Excellent customer service Lounge is just sitting, no water, no coffee tea or snacks
Thank you for taking the time leave us this review! We strive for 100% customer satisfaction and we are thrilled to see that we were able to provide y...ou with this! We hope to be of service to you again in the future. Best wishes, Suburban Infiniti of Troy
Whenever I bring my Q50 for service to Infiniti, Jeff is always personable and truly sincere. He is definitely one of the best service representatives... at the Infiniti of Troy store. I love this dealership!! My salesman Dwayne and service manager Marc are truly awesome!!!
Hi Karen, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, ...Suburban Infiniti of Troy
Attempted to contact dealer via cars/com inquiry in used car, never got response. Still see the car in inventory and drove by looking for cars on sunday... and saw it on the lot. Oh well on to another infiniti dealer
We are disappointed to learn of your experience here at Suburban Infiniti of Troy, but will take this opportunity to improve. If you are willing to gi...ve us another chance, please contact us at (248) 731-3300 so we can understand your situation better in order to try and turn your experience around. Thank you, Suburban Infiniti of Troy