BMW of Turnersville

Best maintenance service ever . Great people! I usually go to my family mechanic, never again I’m a customer for life ! Thank you to the staff thank... you Frakilin TITO the parts guy and Dave my mechanic and

I just purchased 2020 X5 and had a great experience at BMW in Turnersville. Our salesman Carl was awesome and let me know the status of my car as it was... in production and upon arrival notified us so we could make an appointment for pick up. All went well and Carl spent a good hour going over things in this car but since this car is so awesome with options I had to go back and meet with Kilian the car genius who walked me through many things again, this young man was beyond words for customer service between him and Carl you can’t go wrong and this car is a dream car!! Love it!!

From the first time I went I was treated with respect they were very knowledgeable and helped me on the way to purchase my vehicle

This dealership does not honor maintenance plan that was included with new car purchase. Service dept will do anything possible to save money. 2016 BMW... X5 included maintance plan which covers wear and tear on Brakes, Brake Pads, Brake Discs, Brake Rotors, Wipers. Vehicle indicated rear brakes where due for service. Brought vehicle in for service to return the same day as it was complete status. The paperwork they initially gave stated that the brakes rotors rear where replaced. After inspection of the rear rotors I realized that they were NOT NEW and NOT REPLACED. Service Manager stated under new 2017 Rotor guidelines that if the rotors are within Spec by BMW standards that they will now be Repaired (turned, re-surfaced, sanded, cross hatched) instead of completely replaced with new rotors. Nowhere in my maintenance plan paperwork does it say these parts will be repaired, they clearly state that they will be replaced. Replaced Repaired are completely different meaning words. Now that the vehicle is 10k miles away from being outside of its factory warranty rather than replacing the rotors and giving me another 40k miles with the new rotors, they basically repaired the current rotors to give them some life left. By the time they actually wear completely, I will be outside of the warranty and will now have to cover the new rotors myself out of pocket. I purchased this vehicle mainly due to this " industry leading maintenance free plan " that was included with my purchase. Yet, the dealership won't even honor their own terms. Poor business ethics and after several BMW purchases, this will be my last. I will fight this until BMW of Turnersville owns up to this issue and honors their warranty plan and REPLACE my rotors. F- , Poor everything including management and sales person who after 3 purchases with same guy he still can't remember my name

The shopping and buying experience at Turnersville with my rep "Christian Talamini" was superb. He made the "Sales Process" from presentation to closing... a breeze. After the sale, the support team was very due diligent with the handling of the final transaction and transfer of the vehicle. Thanks Turnersville Team! Regards, Cristian Ortega

Best car buying experience ever. No pressure whatsoever. Herb, our sales guy, was awesome. He knew the car inside and out. He had all the paperwork prepared... for when we arrived, and it only took an hour total to get everything done. Can speak highly enough of our experience and would definitely recommend buying a car from these guys.

Do not purchase or lease a vehicle at BMW. Was sold an extra care protection on my lease 3 years ago. Upon returning it, they claimed to have known nothing... about it. When I returned with the paperwork they told me that it had nothing to do with them, even though they sold it to me!! Absolutely ridiculous what I am now going through to have the small windshield blemish repaired in order to return the vehicle because they want to charge me $600 to have the windshield replaced when I received multiple quotes from local glass shops for $300. Needless to say after 2 weeks back and forth calling this person and that person the car is getting fixed tomorrow by another company then I will have to bring The car back to bmw where they have threatened me with a “third party” inspection company bc I am getting it fixed elsewhere. Save your time and stress and go to Lexus, great customer service and great employees there. Will never ever purchase another bmw.

Most of my dealings was with Rob Rose over the phone.I bought cars out of state before but i never did this much communicating with a sales rep.He made... the experience worthwhile.Everthing i needed such as having the car looked at by my mechanic and using my credit card to place a down payment and answering my questions about the car was all done without hesitation.They even provide a lift so my car could be inspected.This was a big plus for them,because prior to buying here i found a car that had less mileage but that dealer didn't want my mechanic looking at the car so they lost a sale.Overall so far i had a pleasant experience dealing with Turnersville BMW.There are some unfinished business with my tags and paperwork for my bank that have to go through the dealership,if that part ends with no problems then overall the experience was a success.Thanks to Rob and everyone that helped.And i may call to ask question.

Recently had my 10yr old BMW serviced there and also leased a new one. I can't say enough great things about this dealership! Everyone I dealt with - from... the service writers, technicians, service manager, internet sales manager, and client advisor - was awesome! Issue with my older BMW fixed under warranty, and a phenomenal sales experience on the new one. (Particularly Krissy Cone - Internet Manager, and Glenn Falvey - Sales/Client Advisor). Was given a great quote, and treated with a no stress / no pressure attitude the whole time. Highly recommend BMW of Turnersville.

This dealership is the best in the area. If you are looking for great service or a new ride give these guys a shot you will not be desappinted. Thank you... for timely and great service Nick.