[{"id":50401,"personPtyId":31281776,"firstName":"Johnathan","lastName":"Loughrie","titleText":"Sales Consultant","shortBioText":"My name is Johnathan Loughrie, and I have been a sales consultant at Thomas Hyundai Subaru for over 12 years. \r\nI am happy to help you with your next automobile purchase!\r\n\r\njloughrie@buythomas.com","emailTxt":"jloughrie@buythomas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":226,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/1e2c1a00a4dd.jpg","drDealerId":37655,"dealerEmpStartDtUtc":"1175385600","industryStartDtUtc":"1175385600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":50415,"firstName":"Michael","lastName":"Mace","titleText":"Internet Sales Manager","shortBioText":"Michael was born and raised in LaVale, Maryland. He graduated from Allegany High School and attended Frostburg State University. He has been in the customer service industry since 2001. Michael joined the Thomas Automotive Family in March of 2011. He enjoys spending his free time golfing, bicycling, watching movies, playing video games and spending time with his friends and family.","emailTxt":"mmace@buythomas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":123,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/099116017e4c.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":478433,"firstName":"Michelle","lastName":"Folk","titleText":"Finance Manager","emailTxt":"mfolk@buythomas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":56,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/571ec13ade20.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":319537,"firstName":"James","lastName":"Howard","titleText":"Sales Consultant","emailTxt":"jhoward@buythomas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":45,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/6edf9dafe0a9.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":525555,"firstName":"Shelly","lastName":"Dawson","titleText":"Finance Manager","emailTxt":"mdawson@buythomas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/160c4eea3c9d.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":80376,"firstName":"Tammy","lastName":"Shook","titleText":"Service Advisor","emailTxt":"tshook@buythomas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/8bf1297bb77e.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":48886,"personPtyId":31281775,"firstName":"Chris","lastName":"Carpenter","titleText":"COO","shortBioText":"My journey begins in the small community of Buffalo Mills, Pa. were I reside with my wife Jennifer and our two children Courtney and Logan. I started working in the car business washing cars for my father's used car dealership and have always enjoyed working with people. I have a retail management degree from AC in Cumberland Md. and have been working with the Thomas Family since 2001. \r\n\r\nWhen not at the dealership I enjoy any type of motorized recreation including Late Model racing, snowmobiling, motorcycling and Jet Ski's. I have been fortunate to work with many great people throughout the years and feel that our current staff is the best I have ever been associated with. Please take the time to stop by and say hello anytime.","emailTxt":"ccarpenter@thomasdealerships.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":125,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/bc2a0d1b9108.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":264451,"personPtyId":31283013,"firstName":"Patrick","lastName":"Yoder","titleText":"Sales Consulant","emailTxt":"pyoder@buythomas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":100,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/4d16a606a5b6.jpg","drDealerId":37655,"dealerEmpStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":48885,"personPtyId":31281767,"firstName":"Shelly","lastName":"Gray","titleText":"General Manager","emailTxt":"sgray@buythomas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/ac44afe8c76e.jpg","drDealerId":37655,"dealerEmpStartDtUtc":"1057017600","industryStartDtUtc":"1057017600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":50402,"personPtyId":31283655,"firstName":"Amanda","lastName":"Roth","titleText":"Sales Manager","shortBioText":"I have been a sales consultant for Thomas Cumberland for more than 10 years, and I like it more everyday! It is such a pleasure to serve the community in helping them with their automotive needs. The Thomas Family is a great organization to work with and we always truly have the customers' needs as our priority. You can be assured that everyone is treated fairly and with respect. I have lived in beautiful Western Maryland for 18 years and enjoy the close knit community that we have here. Outside my time spent at Thomas, my husband Jim and son Drew and I enjoy spending our free time in the outdoors. We enjoy all activities from hiking to skiing and riding our bikes. We also love to travel but here at home Drew's soccer schedule keeps us busy! My work day at Thomas is different everyday which keeps things interesting and new. I look forward to meeting every customer that visits our dealership and helping them find the vehicle that is just right for them.","emailTxt":"aroth@buythomas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":181,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/6446ba6c12f5.jpg","drDealerId":37655,"dealerEmpStartDtUtc":"1177977600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":50404,"personPtyId":31283788,"firstName":"Jonathan","lastName":"Meadors","titleText":"Sales Consultant","shortBioText":"I joined the Thomas Automotive Family in July 2010. I have been in automotive sales since 1999, and have worked in the customer service industry since 1997. I attended Allegany College of Maryland in the Automotive Technology Program.\r\n\r\nI was born and raised in North End of Cumberland, and currently reside in the West Side with my beautiful wife Amy, and our four wonderful children, Paige, Ryan, Adriana, and Delaney. Amy is an accountant for Super Shoes which is just up the road from our dealership. Our children range from age 3 to 10, and keep us busy with soccer, dance, karate, gymnastics, and summer camp. Growing up in Cumberland I always knew that this would be where I would raise my children. I love the fact that in Cumberland neighbors still help neighbors, and even strangers for that matter.\r\n\r\nDuring our free time we enjoy being outdoors, camping, biking, swimming and just enjoying all the seasons. I love to restore old vehicles, and have also taken interest in carpentry, and","emailTxt":"jmeadors@buythomas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":126,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/abaf22644285.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":268994,"personPtyId":31283021,"firstName":"Jaison","lastName":"Gehauf","titleText":"Sales Consultant","emailTxt":"jgehauf@buythomas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":117,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/79d01b527dbc.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":50409,"firstName":"Teresa","lastName":"Smith","titleText":"Service Advisor","shortBioText":"Teresa has been with Thomas since January 2003. She has held various positions including Service Assistant, Receptionist, and Title Clerk. She is now the Service & Warranty Administrator. Teresa graduated from Everett High School where she was active in the National Honors Society and the Varsity Softball Team. Teresa also attended the Bedford County Technical School in the Nursing Assistant program. Teresa currently resides in Hyndman, PA with her son, Andrew, and husband, Darrell, who is a Technician at Thomas. When she is not busy at Thomas, Teresa spends time attending Andrew's baseball games both locally and on the travel teams with ERA Sports Inc.","emailTxt":"tsmith@buythomas.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/435ebcc05e12.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":611066,"firstName":"Dwayne","lastName":"Stup","titleText":"Finance Manager","emailTxt":"dstup@buythomas.com","combinedRecentReviewCnt":4,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/5d8776218cc8.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":50408,"firstName":"Michael","lastName":"Feaster","titleText":"Used Car Manager","emailTxt":"mfeaster@buythomas.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/028d84714e49.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":610784,"firstName":"Dylan","lastName":"Pellegrin","titleText":"Sales Consultant","shortBioText":"My name is Dylan Pellegrin I have been in the car business since 2012.\nI believe buying a new vehicle should be a fun experience and try to sure it is for all my customers.","emailTxt":"dpellegrin@buythomas.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/f4d601539ce4.jpg","drDealerId":37655,"dealerEmpStartDtUtc":"1354320000","industryStartDtUtc":"1354320000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":611065,"firstName":"Jamie","lastName":"Kline","titleText":"Sales Consultant","emailTxt":"jkline@buythomas.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/f3b7a53516c8.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":611067,"firstName":"Karen","lastName":"Aherne","titleText":"Receptionist","emailTxt":"kaherne@buythomas.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/6b0f61d42328.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":478427,"firstName":"Eric","lastName":"Loibel","titleText":"Parts Specialist","emailTxt":"eloibel@buythomas.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/e7d97da85f42.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":359992,"firstName":"Adam","lastName":"Sturtz","titleText":"Parts Specialist","emailTxt":"asturtz@buythomas.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/91bfcbedc334.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":359954,"personPtyId":31281714,"firstName":"Kaylie","lastName":"Boyd","titleText":"Title Clerk","emailTxt":"kboyd@buythomas.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/38c7c8623e1f.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":269000,"firstName":"Benny","lastName":"Buckbee","titleText":"Parts Specialist / Wholesale Parts","emailTxt":"ebuckbee@buythomas.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/3ce0466876a8.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":313860,"firstName":"Caitlin","lastName":"Laffey","titleText":"Business Account Manager","emailTxt":"claffey@buythomas.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/37655/employees/b20af5be26aa.jpg","drDealerId":37655,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":319539,"firstName":"Kyle","lastName":"Leedy","titleText":"Parts 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Thomas Cumberland Subaru Hyundai

4.9 out of 5 4.9
Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 8:00 AM - 5:00 PM

Thomas Cumberland Subaru Hyundai Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 5:30 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 5:30 PM

Saturday

8:30 AM - 3:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

The "TC" way of doing business might not be what you'd expect from a car dealership. Our sales team is here to assist yo

...

u with the entire car buying process from preliminary shopping to the financing and titling of your new car. We price all our vehicles with our best price up-front. So, whether you are an experienced negotiator or a first-time buyer, everyone pays the same low price. Our sales staff is focused on helping you get the right vehicle for you at a fair price. Our service department will be here for you after the sale with award winning customer service. Contact us to experience the TC Difference for yourself!

"Up-front, Transparent, and Hassle-free"

Reviews

4.9 out of 5 4.9
1046 lifetime reviews. Includes reviews of Thomas Cumberland Subaru Hyundai from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 9, 2019

    Everything was very professional. The car was all ready for us to test drive. Whole process went very smooth. Johnathan explained all the features on our... new Hyundai. Dwayne had all the paperwork ready to sign. Thanks Guys!

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Johnathan Loughrie

    Sales Consultant

    (5.0) 226 reviews

    Dwayne Stup

    Finance Manager

    NOT RATED

    Michael Feaster

    Used Car Manager

    NOT RATED

  • 5.0 out of 5
    October 5, 2019

    Very professional service! I was 100% satisfied with the treatment I received. Very easy, relaxing car buying experience! Recommend Thomas Subaru to anyone!😁#... very happy !!

    Not Applicable
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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patrick Yoder

    Sales Consulant

    (5.0) 100 reviews

    Dwayne Stup

    Finance Manager

    NOT RATED

    Dylan Pellegrin

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    October 4, 2019

    I couldn't be happier with the vehicle or the dealer. He was so accommodating and delivered the car to my specifications thank you Johnathon.

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    5.0 out of 5
    Friendliness
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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Johnathan Loughrie

    Sales Consultant

    (5.0) 226 reviews

  • 5.0 out of 5
    October 4, 2019

    This was a Quick and easy vehicle purchase without the pressure or haggling on price. The selection of vehicles and various price ranges made it a one... stop place

    Not Applicable
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Mace

    Internet Sales Manager

    (5.0) 123 reviews

    James Howard

    Sales Consultant

    (5.0) 45 reviews

    Dwayne Stup

    Finance Manager

    NOT RATED

    Michael Feaster

    Used Car Manager

    NOT RATED

  • 5.0 out of 5
    October 3, 2019

    I purchased my 2019 Subaru Outback from the Thomas Cumberland in September of 2019 and had a wonderful experience. I drove more than 500 miles from Michigan... to get this car and the staff of Thomas Cumberland facilitated all aspects of this transaction in an exemplary professional fashion. They returned my phone calls in a timey fashion, provided all the additional info, and guided me to their destination. James Howard provided personal attention beyond the ordinary, assisting me in returning the rental car, giving directions to the area restaurants and attractions, and finally to pharmacy (I had a bad case of poison ivy). He took his time to go over all features of the car, synchronized my I Phone with the car's Apple Play and provided advice on trailer hitch and remote starter. Shelly Dawson, made all the paperwork really easy and professionally explained the options for additional warranty. What a great personal service! Thank you, James and Shelly, for making this car buying a real pleasure! I would highly recommend Thomas Cumberland to anybody regardless where you are - my trip was rewarded with a great deal and a superb personal service!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    James Howard

    Sales Consultant

    (5.0) 45 reviews

    Shelly Dawson

    Finance Manager

    (5.0) 28 reviews

  • 5.0 out of 5
    October 2, 2019

    We have been doing business at Thomas Subaru for 13 years. Quite simply the reason is because the people that work there know how to deliver customer service... and satisfaction. They are the best. Our sales consultant Johnathan Loughrie is an outstanding example of this and Thomas Subaru is very fortunate to have Johnathan represent them. Johnathan and the entire staff treats us with courtesy, and respect. The fact that we love the Subaru product is secondary to the people that work at Thomas Subaru.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Johnathan Loughrie

    Sales Consultant

    (5.0) 226 reviews

    Shelly Dawson

    Finance Manager

    (5.0) 28 reviews

    Tammy Shook

    Service Advisor

    (5.0) 26 reviews

    Chris Carpenter

    (5.0) 125 reviews

    Teresa Smith

    Service Advisor

    (4.9) 26 reviews

  • 5.0 out of 5
    October 1, 2019

    I was very satisfied with the friendliness and courtesy of your employees on my visit Sept. 19 and 26. They explained everything and checked to see if... the part I needed was under warranty and it was. The only problem I had was the ice cold waiting room. I asked if the A/C could be turned up and I was told she couldn't do it but she would see if they could take care of it. Well, I was there for 2 hrs. and the air was blowing down on me and when I got home my throat was scratchy and I am very susceptible to getting colds easily because of my age. All the other people in the room were cold and one person had a jacket on and said she was going outside to get warm.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tammy Shook

    Service Advisor

    (5.0) 26 reviews

  • 5.0 out of 5
    September 24, 2019

    Very easy experience. Dylan was great and the whole experience was very pleasant. everyone was extremely helpful and friendly. Made buying a car very pleasant....

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Mace

    Internet Sales Manager

    (5.0) 123 reviews

    Dwayne Stup

    Finance Manager

    NOT RATED

    Dylan Pellegrin

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    September 19, 2019

    Great service and friendly people. I throughly enjoyed all the people who helped my wife and I though the purchase of our new 2020 legacy. Michelle folk... was very friendly and explained all the finances throughly. Was impressed at how much Jamie Kline new about the car. I some times ask test questions to see how trust worthy the sales rep is. Jamie had the correct answers and then some. We also appreciated the hands on approach jamie took to show us the different capabilities of the cars user interface. Would recommend Thomas Subaru to others. -- Dylan

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michelle Folk

    Finance Manager

    (5.0) 56 reviews

    Jamie Kline

    Sales Consultant

    NOT RATED

    Karen Aherne

    Receptionist

    NOT RATED

  • 5.0 out of 5
    September 18, 2019

    Jonathan Loughrie was our salesman. Such a nice young man to work with. This is our 4th Outback from this dealership. We didn't consider looking anywhere... else for any other make or model. Everyone we came in contact with was very friendly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Johnathan Loughrie

    Sales Consultant

    (5.0) 226 reviews

    Shelly Gray

    General Manager

    (5.0) 33 reviews

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