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Team Subaru only cares about the single sale!
On 29 May 2021, my wife and I decided to check out Subaru, a brand we have not owned yet. My wife quickly fell in love with one of the Outback’s, so we proceeded to buy the car. I explained to Joe, our salesman that I was a retired disabled veteran and an active volunteer fire fighter, but a recent motorcycle accident removed me from volunteering. In a few minutes my arms went senseless, my fingers/hands were shaking, and I was having a hard time focusing. So Joe took it upon himself to shove papers in front me to which I told him I really couldn't read them. My wife really wanted this car and I was hoping Joe was being genuine with me on the deal. I did not realize at the time that the dealership held back the military incentive program cash offer listed on the Gerald Jones Subaru website for $1300-$3000; there are no disclosures on their website detailing eligibility requirements and no one at the dealership explained it either. Joe at no time actually went over the contract with me to help explain what was being offered. I accept partial responsibility for not reviewing the papers more thoroughly, but again at the time I was having medical problems. After the papers were signed, Joe decided to grab Drew Jones, a supposed volunteer fire fighter for Harlem, GA. Drew and I began talking about fire fighting for a bit. As we spoke, I offered to donate my firefighting/bunker gear, as I no longer needed it due to my injuries, to him for the Harlem FD volunteers. He accepted the offer and went about his business. I felt reassured that I was receiving a good deal and was being taken care of since he was after all a brother fire fighter; I was sorely mistaken! My hands were still giving me issues once in finance. So the finance manager offered to fill out my personal check for me to cover the remaining balance on the car. After finance, no one came to thank us for the new purchase, hand us our second set of keys, or escort us to our new car. When we found her new car outside, we eventually left confused as to what just happened, why was there only one key, and why was the car not detailed? Instead of heading back to the dealership we went home because I needed to lay down. On Memorial Day, I was at work when I asked my wife to send me a picture of the contract, which she did so after giving Drew my bunker gear. That is when we discovered no military recognition discount was given and in fact an extra charge was placed on the contract for unknown items. I contacted Subaru and the dealership with my concerns and questions as to what happened; I initially told the dealership I would come up that night to retrieve my gear and to talk about a few issues. A few hours later I found out one of my Sailor's took their own life recently and it started tearing at me. So I emailed Khala to let her know I will not be coming up there after all, but would come up Tuesday. When I got home I text Drew to make sure he was aware of the issues, not to disturb me, and to inform him I would not be coming up there due to my Sailor's passing. Well Drew ignored my request and called me anyhow. Drew told me my service did not qualify for the incentive and I did not owe him anything. I became irate and yelled at him apologizing sarcastically that what I, my brothers and sisters, have done for this country was not good enough one year after service is BS. I guess I scared him because he requested an officer to be present the following day when I picked up my items. Once Drew gave me my things, I thanked the officer for his service, shook his hand, and then left. I was, and am, confused as to why this young man decided he needed to remove an officer from his duties to watch an old broken veteran put a firefighter duffel bag on his bike.
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Continuously impressed with customer service
I have been receiving service from Gerald Jones for about a year on two of my vehicles and have experienced outstanding service in that time. I recently had a scheduled repair to my vehicle. Upon returning to pick up my vehicle, I learned that, due to unforeseen circumstances, my repair was not attended to that day. Initially I was very frustrated with them his situation as I live an hour away. However, I also realize that any service industry faces occasional hang ups. However my frustration was quickly addressed by Bill who made accommodations for me that provided the ability to maintain my daily work schedule while my car was serviced the next business day. Living out of town, he also went above and beyond to swap out vehicles at my convenience. This caliber of customer service is what will be bringing me back to Gerald Jones for years to come. Thank you, Bill! Your efforts were greatly appreciated!
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our team was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. The Gerald Jones Volvo Team (706) 228-7600
Can't say enough about how great my experience was
I am extremely pleased with the customer service I experienced at Gerald Jones Subaru. I had a unique situation regarding my move back to the states after being stationed in Europe for the past 6 years and the management supported my request. Daryen Amaker is a top notch salesman who fended off the "wolves" and delivered on my request to hold the vehicle after purchase until I arrived in country. I was able to score a great deal on the Subaru and Daryen bent over backwards to make the entire process seamless. I must also mention John, the finance manager, who also understood my unique situation and went out of his way to give me plenty of finance options. I highly recommend this dealership, and especially Daryen. I could not be happier with my experience! Thanks, Daryen!
Thank you for taking the time to leave us with your 5 star review and for reaching out to us! We're so glad that, Daryen, Amaker and John all took care of you to your satisfaction! We pride ourselves on taking care of our customers and work hard to ensure you receive the best possible service each and every single time. Thank you for choosing us for your automotive needs and please let us know if there's any other way we can assist you. Best, The Gerald Jones Subaru Team, (706) 228-7600
Close to perfect and didn't take up my whole day.
It was the most expedient car buying experience that I have ever had. Also, I was allowed to drive the car home and come back later in the afternoon to sign the rest of the paperwork.
I've had a positive experiences with all Depts
I like that they are always up front with me about my car needs and they recommend what is needed, I have been taken care of with scheduled and unscheduled visits.
Gerald Jones Subaru
The salesman and business manager were both professional and courteous. No pressure was applied and both presented me with the opportunity to be comfortable in person and with my purchase.
I was offered a rental car during the time I had my vehicle repaired. That in itself, helped tremendously. I didn't have to worry about getting back and forth to work.
Service at Gerald Jones Volvo
The service staff was friendly and courteous. They recommended a path to solve my problem. However they were not aware or neglected to apply a service pack for the Volvo on call.
The people were very polite. They communicated with me well. The service tech did a great job. The car runs well. I'm happy with the job.
Called from the road with a problem on a Saturday afternoon and was told to come right in and they would take care of me. The service has always been excellent for both my husband's outback and mine.