Gerald Jones Subaru Volvo Cars

Reviews

5.0 out of 5 5.0
40 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 29, 2018

    I have been receiving service from Gerald Jones for about a year on two of my vehicles and have experienced outstanding service in that time. I recently... had a scheduled repair to my vehicle. Upon returning to pick up my vehicle, I learned that, due to unforeseen circumstances, my repair was not attended to that day. Initially I was very frustrated with them his situation as I live an hour away. However, I also realize that any service industry faces occasional hang ups. However my frustration was quickly addressed by Bill who made accommodations for me that provided the ability to maintain my daily work schedule while my car was serviced the next business day. Living out of town, he also went above and beyond to swap out vehicles at my convenience. This caliber of customer service is what will be bringing me back to Gerald Jones for years to come. Thank you, Bill! Your efforts were greatly appreciated!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our team was able ...to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. The Gerald Jones Volvo Team (706) 228-7600

  • 5.0 out of 5
    July 15, 2017

    I am extremely pleased with the customer service I experienced at Gerald Jones Subaru. I had a unique situation regarding my move back to the states after... being stationed in Europe for the past 6 years and the management supported my request. Daryen Amaker is a top notch salesman who fended off the "wolves" and delivered on my request to hold the vehicle after purchase until I arrived in country. I was able to score a great deal on the Subaru and Daryen bent over backwards to make the entire process seamless. I must also mention John, the finance manager, who also understood my unique situation and went out of his way to give me plenty of finance options. I highly recommend this dealership, and especially Daryen. I could not be happier with my experience! Thanks, Daryen!

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    Shopped for a new car
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    Dealer Response

    Thank you for taking the time to leave us with your 5 star review and for reaching out to us! We're so glad that, Daryen, Amaker and John all took car...e of you to your satisfaction! We pride ourselves on taking care of our customers and work hard to ensure you receive the best possible service each and every single time. Thank you for choosing us for your automotive needs and please let us know if there's any other way we can assist you. Best, The Gerald Jones Subaru Team, (706) 228-7600

  • 5.0 out of 5
    November 2, 2016

    It was the most expedient car buying experience that I have ever had. Also, I was allowed to drive the car home and come back later in the afternoon to... sign the rest of the paperwork.

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    Shopped for a new car
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  • 5.0 out of 5
    October 31, 2016

    I like that they are always up front with me about my car needs and they recommend what is needed, I have been taken care of with scheduled and unscheduled... visits.

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    Came in for service or repair
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  • 4.0 out of 5
    October 30, 2016

    The salesman and business manager were both professional and courteous. No pressure was applied and both presented me with the opportunity to be comfortable... in person and with my purchase.

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    Shopped for a new car
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  • 4.0 out of 5
    October 29, 2016

    I was offered a rental car during the time I had my vehicle repaired. That in itself, helped tremendously. I didn't have to worry about getting back and... forth to work.

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    Came in for service or repair
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  • 4.0 out of 5
    October 27, 2016

    The service staff was friendly and courteous. They recommended a path to solve my problem. However they were not aware or neglected to apply a service... pack for the Volvo on call.

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  • 4.0 out of 5
    October 26, 2016

    The people were very polite. They communicated with me well. The service tech did a great job. The car runs well. I'm happy with the job.

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  • 5.0 out of 5
    October 22, 2016

    Called from the road with a problem on a Saturday afternoon and was told to come right in and they would take care of me. The service has always been... excellent for both my husband's outback and mine.

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    Came in for service or repair
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  • 5.0 out of 5
    October 19, 2016

    It is easy to make an appointment online. The staff are friendly and helpful. The waiting area is bright and comfortable.

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    Came in for service or repair
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