Kensington Family Auto

2.3 out of 5 2.3

Reviews

2.3 out of 5 2.3
5 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 24, 2018

    I bought my first car from this awful dealership and I drove off the lot and had a problem starting the car ever since. I went back immediately several... times only to get the run a round and bs. In the end I had to pay to get it fixed from them as they have no idea what good faith business practice is and they knew the car had an issue and sold it to me anyway prior to fixing it! To add insult to injury they never called me with a diagnostic and estimate of the cost and did the work without my consent and charged me! Do not come here for any service as they are dishonest,fraudulent and unscrupulous.

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    Customer Service
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    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    August 23, 2018

    They don’t deserve one star! I bought a used car for my daughter and a day later it was having starter problems an they clearly sold it to me knowing it... had a problem. We went back numerous times and finally they admitted it was the starter. I thought they would fix it in good faith ?! WRONG! They did the work without my consent an then charged me!! They are CON ARTISTS !! Don’t be fooled. I’m contacting the State. They should not be in business. Emissions was suppose to be all set according to them an I got a card in the mail for testing due by October. Ali is a Lier ! I was going to buy two more vehicles for my sons as well! Shame on them I will bring my business elsewhere. Negative five stars .

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    Customer Service
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    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • June 22, 2015

    I am not working and I showed up at their garage, they treated with respect, they ordered the part for me and put on for almost free, I could not believe... my luck what a great and compassionate, understanding people. while I was waiting, I was sitting next this woman, she told me she drives at least 45 minutes to come and fix her car in their garage.

    5.0 out of 5
    Customer Service
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    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 6, 2018

    I have nothing but good things to say about my experience with Kensington auto. Fair and honest. I will be back whenever I need to.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 23, 2014

    Sent them two messages to email me back about car seen on cars.com. I never received any response back.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?