Great Lakes GMC Buick

2.0 out of 5 2.0

Reviews

2.0 out of 5 2.0
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 3, 2019

    I recently took my 07 Ford focus in for a bad vibration that was there the first time when I had the clutch replaced.i spoke to Colin and he took it in... right away.great lakes had it most of the week.colin called me and said they could find where the vibration was coming from.i asked him if it could be the motor mounts.he told me they were okay.i checked the motor mounts the next day.two of the motor mounts we're bad.i replaced them on my own.great lakes had to notice the mounts we're bad when the clutch and engine were replaced.they just put the bad mounts back in.i will never have any service work done there again or even buy a car from there.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    May 18, 2019

    I had a new clutch installed in my 07 Ford focus. Somehow my crankshaft broke on my engine broke right after the clutch was installed.another engine was... installed with no labor charges .after I brought it home I have had nothing but problems with it.all the caps for the fluids were loose.the power steering fluid and brake master cylinder were both very low on fluid.i went to change my air filter and the hold down bolt was missing.the check engine light came on.i took it back in and I was told the themostat was bad .I had it replaced.2 days later I picked it back up.the next morning the check engine light came on again.I took it to auto zone.they ran a scan on it and I was told that the cylinder head temperature sensor was bad.I went back to great lakes to tell them the check engine light was on AGAIN!.I told them that the thermostat was not bad before and said that the head temperature sensor was bad.i was told it was already replaced.i know it was not replaced.its not on the bills I received from great lakes .I will never take my car there for repaires ever again or even consider purchasing a car from great lakes.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • April 11, 2017

    The kindness and patience of everyone there, they offered drinks and food to us and understood what i was looking for.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Damara! That's the Great Lakes Way. Appreciate your business.

  • 1.0 out of 5
    December 24, 2018

    I bought a 2015 jeep renegade. If you dont mind them resetting codes and not fixing anything that should be fixed before selling it, like brakes, then... go ahead and buy from here. The salesman didnt know a thing about my car. I knew more than he did. Terrible place.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 5, 2018

    Proffesional, hardworking, honest salesman and owners

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Victoria for allowing us to earn your business!! Enjoy your new vehicle.

  • 5.0 out of 5
    April 7, 2017

    The entire process was quick and easy from start to finish. The staff was very helpful, knowledgeable and professional. This was our second purchase from... Great Lakes!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Joy! It's always wonderful when we hear that we made the customers that choose Great Lakes/GMC pleased and satisfied.

  • 5.0 out of 5
    March 21, 2017

    Great group of people !! will continue to purchase all of my vehicles Great Lakes GMC Buick !!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Thank you! We're pleased that we could fill your new vehicle wants and needs. Good Cars - Good People

  • 5.0 out of 5
    February 21, 2017

    The guys at great Lakes gmc Buick were very friendly and helpful. I would definitely go there again.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thanks for the nice review Jeff! Glad we could be of help and look forward to servicing your vehicle needs in the future.

  • 5.0 out of 5
    December 3, 2016

    We haven't had any repairs made, but know a couple of the service reps and never doubt their advice. Good selection for car we wanted and buying process... was fast and attentive. Team took great care of us.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much Michelle. We're so pleased that your experience with us was positive.

  • 5.0 out of 5
    September 23, 2016

    I dreaded buying a car so much I drove a car that should have been put to rest 2 years ago. My previous experience were not pleasant, however Jason was... the best, all salesmen should follow his model! His was knowledgeable, professional, courtesy. I felt he was selling me the best car for me and not selling a car for the dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Hardec! We're proud of all are sales representives here at Great Lakes. Jason is exceptional in customer service and sales and we are prou...d to call him one of the team.

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