Reviews

Average Ratings

4.6
249 lifetime reviews.
  • A great experience as expected from Carriage Kia!

    This is the third vehicle that I have purchased from Carriage Kia, 2 Sorentos and a Soul, and as always they work hard to please. The customer ser...

    Dealer Response

    Thank you so much for your review and for all the repeat business here at Carriage Kia! We are actually going to be getting some new coffee soon s...


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    This is the third vehicle that I have purchased from Carriage Kia, 2 Sorentos and a Soul, and as always they work hard to please. The customer services is top notch, the buying process is as quick or as patient as you want, and facilities are always clean. I particularly like the availability of coffee which is a perk for me when pondering my options. Each time that I have come to Carriage Kia they have listened to what I was looking for in a car, price, and payment, and in all cases they have done their best to reach my goals. That cannot be beat and I suggest checking them out. Kia has a lot to offer and has stepped up their game and right now it is the only brand I own.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review and for all the repeat business here at Carriage Kia! We are actually going to be getting some new coffee soon so hopefully you will be able to enjoy it on your next visit. :) Have a wonderful day!


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  • Engine replacement

    Michael in service showed the type of customer service one should expect when having your vehicle serviced at any automotive service center. I lef...


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    Michael in service showed the type of customer service one should expect when having your vehicle serviced at any automotive service center. I left the automotive repair world years ago because of the bad rap other service members were giving the industry. Michael was an example of how I once was proud to be curtious, understanding and keep promises and over deliver where possible. Excellent repair. Excellent experience. Thank you!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Service gone wrong

    My wife had an appointment scheduled first thing so she could pick up the kids from school by 2 pm. She was told it would be 2 hours to install a ...

    Dealer Response

    Corey, we are very sorry to hear about your experience. I am aware that our Service Manager has reached out to you to discuss this. If there is an...


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    My wife had an appointment scheduled first thing so she could pick up the kids from school by 2 pm. She was told it would be 2 hours to install a motor for the door. After 2 hours it still was not ready. So, she was not able to get the kids on time. They didn't offer any type of vehicle because we have to many kids. That's why we brought a VAN! She fills out the customer survey and during checkout gets told by Alex that her survey affected him. Really!!! Why does Alex get to see these surveys? Also, we still have to go back and get a seat repaired, because they didn't look at it the first time my wife dropped the car off. This will be the 3rd trip back. Pray for my wife!!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Corey, we are very sorry to hear about your experience. I am aware that our Service Manager has reached out to you to discuss this. If there is anything else we can do to try and resolve the issue, please send an email to wecare@choosecarriage.com. Thank you


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  • Great Customer Service

    I had a wonderful experience getting my first oil change in my new Kia. I didn't make an appointment so I expected a long wait. Alex in Service to...


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    I had a wonderful experience getting my first oil change in my new Kia. I didn't make an appointment so I expected a long wait. Alex in Service took care of me, took me to the lounge for coffee and snacks while I waited. The wait was no time at all, he came to get me when my car was ready. Fresh oil change, car wash and vacuum. Not to mention we got a chance to talk FOOTBALL! Great experience overall. Thanks a lot Carriage Kia Gainesville, and thank you Alex.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Trade my kia

    Didnt get offered no rebates just that my credit score was not good enough to trade.

    Dealer Response

    Stephanie, it seems like we did not live up to our promise to make sure every customer has an excellent experience. If you could send an email to ...


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    Didnt get offered no rebates just that my credit score was not good enough to trade.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Stephanie, it seems like we did not live up to our promise to make sure every customer has an excellent experience. If you could send an email to wecare@choosecarriage.com we would love to look into this and try to resolve whatever issues you ran into. Thank you and we appreciate you giving us the opportunity!


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  • KIA Carriage

    I just recently purchased a KIA Soul from the dealers in Gainesville Ga. I encountered wonderful employees while at KIA. It did not take long at a...


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    I just recently purchased a KIA Soul from the dealers in Gainesville Ga. I encountered wonderful employees while at KIA. It did not take long at all to purchase my vehicle and everyone there was friendly

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Customer

    Easiest car buying experience I have ever had. Would recommend to others


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    Easiest car buying experience I have ever had. Would recommend to others

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Customer

    Easiest car buying experience I have ever had. Would recommend to others


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    Easiest car buying experience I have ever had. Would recommend to others

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Todd Willard

    Overall great experience as this is the third new vehicle I have leased with Carriage Kia.


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    Overall great experience as this is the third new vehicle I have leased with Carriage Kia.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Customer service

    Very polite and considerate. Offered financial solutions to meet our needs. Treated us with respect re our knowledge of value. Grateful for our t...


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    Very polite and considerate. Offered financial solutions to meet our needs. Treated us with respect re our knowledge of value. Grateful for our time and considerate of our time spent .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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