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Reviews

Average Ratings

4.9
Average based on 208 reviews.
  • A great experience as expected from Carriage Kia!

    This is the third vehicle that I have purchased from Carriage Kia, 2 Sorentos and a Soul, and as always they work hard to please. The customer ser...

    Dealer Response

    Thank you so much for your review and for all the repeat business here at Carriage Kia! We are actually going to be getting some new coffee soon s...


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    This is the third vehicle that I have purchased from Carriage Kia, 2 Sorentos and a Soul, and as always they work hard to please. The customer services is top notch, the buying process is as quick or as patient as you want, and facilities are always clean. I particularly like the availability of coffee which is a perk for me when pondering my options. Each time that I have come to Carriage Kia they have listened to what I was looking for in a car, price, and payment, and in all cases they have done their best to reach my goals. That cannot be beat and I suggest checking them out. Kia has a lot to offer and has stepped up their game and right now it is the only brand I own.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your review and for all the repeat business here at Carriage Kia! We are actually going to be getting some new coffee soon so hopefully you will be able to enjoy it on your next visit. :) Have a wonderful day!


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  • Absolute BEST Experience EVER

    I cannot say enough about Carriage Kia and their staff. Megan was the BEST partner in this process. She was NEVER pushy and ALWAYS helpful. Fro...


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    I cannot say enough about Carriage Kia and their staff. Megan was the BEST partner in this process. She was NEVER pushy and ALWAYS helpful. From the start to the finish, it was a great experience. When you get your new vehicle, they sit you down with JAZZ who helps you learn all the new features of your vehicle and she even helps get your communications devices paired with the car. Again, I cannot speak highly enough about the feeling of being welcomed and appreciated. Megan, Jazz, Mike and everyone else are simply OUTSTANDING. I wish I had a dozen bank accounts full of money so I could go back and buy more!!! If you want to deal with professionals who care more about you than the "sale", then come to Carriage Kia. From start to finish, this process was about as simple and efficient as it could be. Ultimately, and the best reference I can give is I live 2 miles from another supposedly reputable KIA dealer in Cumming Georgia. I took my previous KIA there for service and the entire time - and yes - I mean several calls were made to me to tell me that I should just buy a new one and the service rep could refer me to his best friend who just happened to work in sales. When I insisted I just wanted my car repaired, he quoted me an absolutely outrageous price. I declined the service, picked up my vehicle and took it to another mechanic. Guess what? The other dealer had attempted to charge me more than 2.5 times the normal price. With ethics like that - I will never go there and I will tell everyone I know not to go there but take the drive to CARRIAGE KIA.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • This is my 2nd kia. Great people their with

    Had a great time purchasing my vehicle great people working with me done in a great time purchase in my vehicle a great time frame frame would rec...


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    Had a great time purchasing my vehicle great people working with me done in a great time purchase in my vehicle a great time frame frame would recommend this place to all my friends

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Repeat Buyer Here

    Fantastic Experience!! This was my second new vehicle purchased from Carriage Kia and every experience keeps getting better. Fabian and Megan were...


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    Fantastic Experience!! This was my second new vehicle purchased from Carriage Kia and every experience keeps getting better. Fabian and Megan were amazing!! Never have I been treated with so much respect. So easy to work with and these two will keep you laughing!!! They go above and beyond to help find the right car for you. I'll be back to buy again, no question about it!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Gainesville Location

    oday.. My bank received a buyers note from the dealership, I had insurance put on the car, and my trade in was already priced. All day everyone ke...


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    oday.. My bank received a buyers note from the dealership, I had insurance put on the car, and my trade in was already priced. All day everyone kept telling me something different. 10 min before arriving at the dealership I get a phone call that the car was sold SATURDAY. Its Tuesday now. Not only was the staff rude and cursing, but did nothing for me. Exact words were "Bottom damn line the car is gone" as he slammed his hand on the front desk lobby in front of everyone. This was my first buying experience and it was a awful day for me. Please do no go here. It is not worth the tears and belittlement from this place. There is always other options and you always deserve to be treated better than this.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Bad Customer service

    Called to speak to the financing department. The person that answered the call was very rude and unprofessional. I ask for the finance department ...

    Dealer Response

    Hello, We are sorry to hear that you did not have a pleasant experience with our sales staff. We have forwarded this information to our sales mana...


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    Called to speak to the financing department. The person that answered the call was very rude and unprofessional. I ask for the finance department and she said why do you need the department. Hello, if I wanted service would she have as why? Then a male got on the phone i try to explain what I needed and said that I would have to speak to Debera at carriage Nissan next door. That she would be in tomorrow between 9 and 5. Before I could say anything, he was talking and laughing with someone, Very rude I would say. I ask for His name and then said Thank you and hung up. I have never had to deal with a dealership being so rude. I guess thats is why the service department is so great!!!! would not recommend this dealer to anyone!!!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, We are sorry to hear that you did not have a pleasant experience with our sales staff. We have forwarded this information to our sales management team, and can assure you this matter has been addressed internally. If there is any further information that you would like to provide to us, or if your needs have not been addressed as of yet, please feel free to email us at wecare@carriageautogroup.com.


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  • great service

    very good customer service, enjoyed the process. Salesman was very nice and courteous. Enjoyed my wait.


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    very good customer service, enjoyed the process. Salesman was very nice and courteous. Enjoyed my wait.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service, Excellent experience!

    I recently purchased a new Kia Soul, and the experience could not have went better. Mike was my sales rep, and he went out of his way to make sure...


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    I recently purchased a new Kia Soul, and the experience could not have went better. Mike was my sales rep, and he went out of his way to make sure I was happy with the purchase. He was very helpful and worked to earn my business. The dealership was professional in every way, and they took the time to make sure I understood everything from financing to the use of my vehicle. I am a repeat customer from today forward.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Another great service experience

    Brought in my Kia for the completion of some paper work. Was treated with the same respect and politeness as always. Had a question on cosmetic ca...

    Dealer Response

    Thank you for your kind words! We are pleased to hear about your positive experience with us once again! Thank you for taking the time to tell us ...


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    Brought in my Kia for the completion of some paper work. Was treated with the same respect and politeness as always. Had a question on cosmetic care and received expert advice. No place like Carriage Kia.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your kind words! We are pleased to hear about your positive experience with us once again! Thank you for taking the time to tell us about your experience. If you ever have any other questions please feel free to give us a call!


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  • Richard's service at Carriage Kia

    Had my Kia serviced and, as always, was extremely satisfied. Was greeted with a smile and hand shake. Requested a 45,000 mile check. All necessary...

    Dealer Response

    Thank you so much for taking the time to post about your experience here at Carriage Kia! We appreciate your kind words. We are pleased to hear th...


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    Had my Kia serviced and, as always, was extremely satisfied. Was greeted with a smile and hand shake. Requested a 45,000 mile check. All necessary service was discussed before it was done and only with my approval. Once service was complete was thanked and again was given a smile and hand shake. Would not go anywhere else.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to post about your experience here at Carriage Kia! We appreciate your kind words. We are pleased to hear that your service experience was much better than expected! Again thank you, and we look forward to seeing you at your next service visit!


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