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Their misleading internet advertising should be illegal. Tiny print and ambiguous pricing only hides their inability to negotiate an provide any value.... the one thing they do well is waste your time. It took hours to get a quote because the sales team and the sales managers play the classic game of "I will have to check with my manager". I would rather just talk to the manager, why have a sales person who can't negotiate. Pass this place by and don't believe their ads its just a come-on.
We purchased a 2013 Ram mega cab dually from this dealer ship. I flew 800 miles from Pennsylvania to pick up my truck. This dealer picked me up from the... Airport at there expence. When we got to the dealership they told me that the Salesperson accidentally had a fender bender pulling my truck out of the parking Space. No biggie, they agreed to pay for any damage that was done to the vehicle when I got back to Pennsylvania. Once back in Pennsylvania we took the vehicle to the bodyshop had the vehicle repaired bill was paid by Lou Fuze dealer ship. Also once in Pa. The truck threw a check engine light. Once again. I called lou Fuze from PA they told me to have it repaired at at dodge dealership of my choice. Vehicle was repaired Lou Fuze again paid the warranty bill no problems what so ever. I can't Express enough how great this dealership treated us from the first phone call asking about the vehicle to after the sale customer service. I would fly the 800 miles again to purchase a vehicle from them in the future. It was definitely worth our time to do so. Great Price on the Truck and great Customer Service My Salesman ROBERT MANGRAM was an absolute great person to deal with from start to finish. The General Sales manager GEORGE RUSHITAJ was also great to deal with The Second General Sales manager STEVE was great to Deal with also. These are three great people so if you are ever looking for a car or truck look these guys up. You will not be disappointed Thanks Again Lou Fuze Dodge. Sincerely, Dave Wertz Thomasville,Pa
Lou Fusz CJDR on Highway K did a great job of making up for a previous bad experience that I had at the dealership a few years ago. It was a completely... different experience this time around and they had no idea I was holding a grudge. Matt Buesse went above and beyond with assisting me in locating and securing the exact Charger package I was looking for, and I mean I had really specific requirements for this car including particular options and color. Matt was able to locate the car on day 1 (go figure) and we began discussions. There were a few things about the car I was unsure of and wanted to see differences, such as the base speaker package and the Beats Audio package. He pulled up two cars for me, one with and one with out and allowed me to spend time in each to determine whether it was an option I wanted or not. I was not an easy customer for Matt. He dealt with me very kindly and treated me like a friend, which I truly appreciate. Matt was also more than happy to answer his phone on his off day to clear up some questions I had during negotiations the previous day and went way beyond in making sure I was absolutely happy with the decision I was making. Lou Fusz worked a dealer trade with another dealership in Illinois when we found the exact car I wanted. They worked with me and dealt with my negotiations even though I was hardballing them as best as I could, and they didn't let me walk. Needless to say, I drove off with the car I wanted and I couldn't be happier. I will definitely turn to Lou Fusz and specifically Matt Buesse the next time I'm in the market and I'll be pointing my friends his way. Absolutely class acts all around.
My wife and I bought a car from Lou Fusz in an event they held, and I regret it. The sales people were extremely aggressive and pushy. My wife and I tried... to walk away many times but they always found a way to keep us there. After being corralled into a car that barely meet our requirements, they pressured my wife and I to buy and stupidly we did. They did not make us feel comfortable, welcome, or more than just a source of money for them. They also sold us the car over it's value and now it is having problems and we are having zero response from them. DO NOT BUY FROM THESE PEOPLE!!!
They made it happen, we bought our first ever new car/van Dave and Rick showed us what we wanted and helped us get a good price so we could afford it.... We really love our new Dodge Grand Caravan. It drives excellent, no regrets. Thanks
I bought a FordFusion in Lou Fusz 2 weeks ago. Everything about the car is well. When i purchaesd my car, the sales man Jor Jordan in Lou fusz helped me... a lot which made me more determined to buy car here. I recommend people come to buy car here
Thank you for sharing your review! We're happy to hear that Jor provided you with such great service. We'll be sure to pass along your kind words. ...Congratulations on your Ford Fusion, we hope to see you again!
I began my purchase with Nathan Long at Lou Fusz and he was very up front with every element of the process. I drove more than 200 miles one way because... I was so impressed with my first impressions of Nathan. Once I arrived Lou Fusz understood the time I took to drive to STL and expedited every process from Finance, to evaluating my trade, and even detailing post purchase to get me back on the road home. Every promise was kept and the facility was very impressive. My only regret is I live too far away to take advantage of their service department.
Hello Billy, Thank you so much for taking the time to leave us a review, especially after taking the time to drive 200 miles to see us! It was a pleas...ure to provide you with a positive experience. We will be sure to pass your compliments on to Nathan. We hope to see you again.
They'll beat around the bush and completely waste your time if you're not willing to give them sticker price. Unless you want to buy exactly at their sticker... price dont bother. Was also already warned of this by someone else who dealt with them.
Have purchased from Fusz before and have dealt with Sales Team Leader Montez Boyle at another dealership and now the two are together, which makes a great... experience for the customer. Montez handles everything in a professional manner but also has a good sense of humor and a good rapport with his team. Apologized profusely when they could not give us numbers from the bank because it was a bank holiday, but had everything read to go the next morning when we got there. They still owe us a minor repair but the part is on order and is expected tomorrow. Love working with Fusz.
Thank You elande2, Congrats on new Vehicle Car! We love good reviews thanks for reaching out and we hope you have a great 2015 with you new Fusz Vehic...le.
communication was not pressured and respectful of my time and sensitive to my deliberation.
Thank you for taking a moment to review your experience!