If you're looking to be taken advantage of, misled and throw money away then Katy Honda is for you. In 2015 I had the displeasure of purchasing a... vehicle from Katy Honda. It was my first time buying a car, I had just moved away from my family and was 22 years old. The number they gave me for my trade was 3k less then I had just received from another dealer down the road. When I told them this they quickly backtracked and raised their offer. I should have walked away at this point. The number we verbally negotiated was NOT what was put on the contract (granted I'm at fault for my own naivety and inexperience for not having a closer look), TJ "helped" me with the finance side. He quickly whipped through the contract, explaining very little and convinced me he was giving me a great deal on extra protection for the vehicle that would only cost "dollars a month." It turns out it was hundreds of dollars and was NOT protection I would have opted for should it have been appropriately explained. Furthermore, I tried to utilize the exterior protection plan for repairs when my vehicle was scratched a month later and was told my claim was submitted repeatedly over a period of weeks and that they were waiting to hear back from the third party company. I finally called the company myself and was told a claim for my vehicle was never submitted from Katy Honda. Meanwhile, the protection plan was continuing to rack up a hefty bill. I cancelled these Extra Protection plans but not after being charged hundreds of dollars and jumping through hoops to complete the cancellation. I also expressed that I would like the tool box from my pickup truck that I traded and was told that an employee already had their eyes on it and so I could not take it. At the time I was overwhelmed enough to not have said anything but I feel this was entirely inappropriate. I also brought the vehicle in for an oil change which resulted in it leaking mass amounts of oil from the filter not being appropriately attached. I then had to pay for ANOTHER oil change a week later and luckily my car wasn't damged. I had considered seeking retribution from Katy Honda but was too upset from these experiences and wanted to put it past me. Clearly it stuck with me though as I now write this review years later. If at least one person can be saved from the horrendous conduct of this car dealer it is worth having written. Oh, I was also sent home without a spare key for the new car and was texted by the salesman a week later saying he forgot and I could come pick it up.
My salesperson was Efrain Washington. I was very Pleased and satisfied with his excellent knowledge and professional courtesy. We sure will go back to... him in future for buying another Honda.
My salesman was Joshua Campbell. His knowledge of the Honda family felt very Pleased and satisfied. We will always come back to Honda of Katy.keep... up the good jobOdhuaa Campbell
Very and Explained about the cars properly and good patience to help and explore on the car options
When my husband and I bought a Honda Fit for my daughter, we were very impressed by the quality of the car. We went back to check out the newer models... and we were helped by Nick Voss. We were equally impressed by his knowledge and professionalism that we will come back and purchase a new Honda Fit next month!
Came into Honda Cars of Katy not expecting much but a hard time because of what l read....but from the time I was greeted by Scott Hazelwood my preception... changed swiftly. He gave my spouse and me a firm handshake and looked us both in the eyes. His demonstration of the vehicle was impeccable ! His knowledge of the Honda was unblemished with pristine class...not bad from a guy from Indiana. When it came time to go over our financial options his flawless presentation convinced my husband and I that we needed to initial the draft to purchase this vehicle. dealing with Scott was the smoothest transaction we have ever experienced. As promised, our son will be in need for a vehicle within 2 months and without hesitation we will purchase from Scott Hazelwood. !!!! PS we offered to tip him before we drove off and the class act would not except the gratuity. His comment was " the best compliment you can give me is by sending me a family member or a friend in need of a vehicle" WOW...
Dear Honda Boss I am very happy and pleased with the service experience every time Mr Dio Zorilla and the whole crew are always friendly caring concerned... and attentive I love it here pls give Mr. Dio a nice raise and take good care of them I thank God for Honda Katy and the whole crew everbody is so nice thank you long time customer Norbe Basulto - 2016 Honda Pilot
Alex Naranjo was very customer-oriented in his dealings with my service issue and went out of his way to accommodate me. I arrived late in the evening... with a bad tire, and when he could not repair it that night, provided me with a complimentary loaner. It was a refreshingly sincere experience!
Luis Marmolejo give a excellent service and help my husband and I to pick our new CR-V we loved
Great service by the dealership. Salesman Frank Lewis was very professional and patient during the process. The entire process went really smooth.