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Reviews

Average Ratings

4.8
170 lifetime reviews.
  • Definitely Recommend!!

    Awesome experience! Listened to what I wanted and needed and sold me the perfect car! I bought a 2017 Kia Sorento and love it! Very knowledgeable ...

    Dealer Response

    Thank you so much for sharing your story, Robin! We are glad to hear you have had an incredible experience with Byers Kia! We greatly appreciate y...


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    Awesome experience! Listened to what I wanted and needed and sold me the perfect car! I bought a 2017 Kia Sorento and love it! Very knowledgeable and personable staff. I get my car serviced here and they have wonderful mechanics/technicians! I will not go anywhere else!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for sharing your story, Robin! We are glad to hear you have had an incredible experience with Byers Kia! We greatly appreciate your support and we hope you are loving your Kia Sorento!


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  • Retired

    Buyers and Kyle Cain were professional, friendly and very helpful in my search for a new vehicle. I love my Sportage


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    Buyers and Kyle Cain were professional, friendly and very helpful in my search for a new vehicle. I love my Sportage

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • mister

    Our new car purchase was excellent. Process was easy, reasonable price, Lamar answered all our questions, and had us driving home in our new car ...

    Dealer Response

    Thank you for choosing Byers Kia! We are glad to hear you had a great experience and we hope you love your new Kia!


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    Our new car purchase was excellent. Process was easy, reasonable price, Lamar answered all our questions, and had us driving home in our new car that day. Looking forward to many years of driving our new Kia.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for choosing Byers Kia! We are glad to hear you had a great experience and we hope you love your new Kia!


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  • Not very friendly

    Looking at a used car had some minor body rust asked about them possible repair didn't want to talk about it kinda snippy response I may have boug...

    Dealer Response

    We are sorry to hear that your experience was less than friendly. We do our best to provide a hassle free experience and it appears we dropped the...


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    Looking at a used car had some minor body rust asked about them possible repair didn't want to talk about it kinda snippy response I may have bought the car the rust was minor but I'll buy elsewhere

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are sorry to hear that your experience was less than friendly. We do our best to provide a hassle free experience and it appears we dropped the ball. Please send me an email at jwarvel@byersauto.com and we can work together to find a potential solution!


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  • Perfect Customer Service!

    I worked with Kyle and he was great every step of the way. The guys at the dealership were so awesome and accommodating! I had come in with my 1-y...

    Dealer Response

    Thank you so much for the review and support, we are glad to hear you had a fantastic experience. Customer service is the number one goal for all ...


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    I worked with Kyle and he was great every step of the way. The guys at the dealership were so awesome and accommodating! I had come in with my 1-year old son and they managed to keep him entertained while I did paperwork and swapped cars and everything in mine. One of the salesmen actually helped me transfer our car seat to the new car, and it was very safe! Very trustworthy group of gentlemen, as well as hardworking and helpful!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the review and support, we are glad to hear you had a fantastic experience. Customer service is the number one goal for all stores in the Byers Auto Family! Please let us know if there is anything else we can do to help, and we hope you love your new Kia!


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  • Kia Soul Exclaim

    Got Kia soul. Love it. Very nice car and great experience with sales and financial staff. They introduced me to service mgr. Without asking...A...

    Dealer Response

    Thank you for choosing Byers Kia!


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    Got Kia soul. Love it. Very nice car and great experience with sales and financial staff. They introduced me to service mgr. Without asking...Amazing. overall great experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Byers Kia!


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  • HR Director

    I had a great experience purchasing my 2017 Kia Sorrento from Byers Kia.

    Dealer Response

    Thank you so much for the great review, we hope you love your new Sorento! Please let us know if there is anything more we can do to help!


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    I had a great experience purchasing my 2017 Kia Sorrento from Byers Kia.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the great review, we hope you love your new Sorento! Please let us know if there is anything more we can do to help!


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  • Service Needs Work

    I always bring my Kia in here to get serviced. I bought the Sorento new here from the dealership. The overall experience is great, but bringing th...

    Dealer Response

    Michael, Thank you for bringing this to our attention, we do greatly appreciate your support and we will work harder to improve upon our custome...


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    I always bring my Kia in here to get serviced. I bought the Sorento new here from the dealership. The overall experience is great, but bringing the car to Service always leaves something to be desired. If you have an emergency maintenance issue and bring your car in without notice and hoping for a loaner, 9/10 times I've been denied. They preach a customer service satisfaction but I feel like every time I come in without an appointment the service guys just shrug. I love dealing with these guys because they do a great job but it's hard to keep driving all the way up here from downtown Columbus not really knowing if you'll be accommodated or not.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Michael, Thank you for bringing this to our attention, we do greatly appreciate your support and we will work harder to improve upon our customer service experience. Your input is valued greatly and we will pass along your comments to improve. Thank you for your honesty and if there is anything more we can do to help you, please let us know!


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  • Great dealer to work with

    Ended up buying the Kia Sorento after driving all makes/models of the type of SUV. Could not beat the price and the service at Byers Kia. Lamar ...

    Dealer Response

    Thank you so much for the kind words and support, we are always pleased to hear about our customers excellent experiences! Thank you for continuin...


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    Ended up buying the Kia Sorento after driving all makes/models of the type of SUV. Could not beat the price and the service at Byers Kia. Lamar is one of the Best sales people to work with. He is not pushy and wanted to help us in any way he could. When I asked him a question he didn't have an answer to he said he would go find the correct answer and didn't want to make up an answer that might be incorrect. This is the second car we have bought from Byers Kia and Lamar. Make sure to look him up if you go to the dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the kind words and support, we are always pleased to hear about our customers excellent experiences! Thank you for continuing to choose Byers and we hope you love your new Sorento!


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  • tbenson

    Great buying experience, simple, accurate, and stress free!

    Dealer Response

    Thanks for the great review and for choosing Byers! Happy New Year, we hope you love your new Kia!


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    Great buying experience, simple, accurate, and stress free!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review and for choosing Byers! Happy New Year, we hope you love your new Kia!


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