[{"id":473080,"firstName":"Joseph","lastName":"Martinez","titleText":"Service Advisor","shortBioText":"Joseph was born and raised in Austin. He has two kids who he enjoys spending most of his time with. In his spare time, he likes working on cars and watching F1 racing. He doesn\u001at have a dog yet, but he is currently looking for one, and he has the name \u001aSubie\u001a ready for them when he finds them. Since driving his first Subaru, Joseph was completely sold on the brand, and he says he will never drive anything else.","emailTxt":"joseph.martinez@as.com","empReviewCnt":5,"imageUrl":"http://cdn-user.dealerrater.com/images/fc61c0511f2c.jpg","drDealerId":24916,"dealerEmpStartDtUtc":"1509494400","certifiedEmployee":false},{"id":473088,"firstName":"Jonathan","lastName":"Sosa","titleText":"Service Client Relations","shortBioText":"Jonathan is from Newport News, Virginia, and moved to Austin in 2015. He and his wife have a dog named Georgie. In his spare time, Jonathan enjoys modifying his WRX. He also likes video games, and sports games are his favorite.","emailTxt":"jonathan.sosa@as.com","empReviewCnt":4,"imageUrl":"http://cdn-user.dealerrater.com/images/3a756d7610ae.jpg","drDealerId":24916,"dealerEmpStartDtUtc":"1454284800","certifiedEmployee":false},{"id":473082,"firstName":"Craig","lastName":"Ritchie","titleText":"Service Advisor","shortBioText":"Craig was born in San Antonio, Texas and moved to Austin, Texas in 2007. In his spare time he enjoys playing games, camping, hiking, grilling and learning new things. His favorite movie is \u001aGuardians of the Galaxy\u001a. If he could meet anyone ever it would be Carl Sagan. His favorite celebrity is Neil deGrasse Tyson. He has a Pembroke Welsh Corgi named Einstein who is 6 years old. His dream car is a 2001 Nissan Skyline GTR R34. He is truly thrilled to be servicing the Subaru and be part of our team making our customers happy.","emailTxt":"craig.ritchie@as.com","empReviewCnt":2,"imageUrl":"http://cdn-user.dealerrater.com/images/f089fe9d316b.jpg","drDealerId":24916,"dealerEmpStartDtUtc":"1285891200","certifiedEmployee":false},{"id":466671,"firstName":"Jake","lastName":"Kavanaugh","titleText":"Sales and Leasing Consultant","emailTxt":"jake.kavanaugh@cagaustin.com","empReviewCnt":2,"imageUrl":"http://cdn-user.dealerrater.com/images/0a105f476fef.jpg","drDealerId":24916,"certifiedEmployee":false},{"id":470991,"firstName":"Edwin","lastName":"Martinez","titleText":"Sales and Leasing Consultant","shortBioText":"Edwin was born and raised in Austin. He enjoys being a part of a city where there is always something to do. When he\u001as not working, he enjoys playing soccer, and and going dancing. He has two kids, and their favorite thing to do together is go to Zilker Park and ride the train.\r\n\r\n\u001aCustomer service is everything. Without it, you\u001are not going to be successful, and have returning, loyal customers.","emailTxt":"edwin.martinez@as.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/1f7b55bdc5e2.jpg","drDealerId":24916,"dealerEmpStartDtUtc":"1514764800","certifiedEmployee":false},{"id":473077,"firstName":"Jay","lastName":"Hall","titleText":"Sales and Leasing Consultant","shortBioText":"Jay is a happy and fun guy who was born and raised in Austin. He often keeps himself busy entertaining his seven grandkids. He\u001as an avid camper and enjoys outdoor sports. The endless supply of live music is his favorite part about living in Austin.\r\n\r\n\u001aA great customer experience begins from the initial greeting. I actively listen to my client\u001as requests and offer them choices to help achieve their goals. The process should feel informative and stress-free. A great customer experience leaves one with the feeling that he/she would look forward to visiting me again!","emailTxt":"Jay.hall@as.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/941256fb8ae4.jpg","drDealerId":24916,"dealerEmpStartDtUtc":"1501545600","certifiedEmployee":false},{"id":473083,"firstName":"John","lastName":"Rivera","titleText":"Express Service Advisor","shortBioText":"John moved from Hawaii to Austin in 2016. He enjoys spending time outdoors hiking on parks and trails. His hobby is downhill skateboarding.","emailTxt":"john.river@as.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/8e13013572ae.jpg","drDealerId":24916,"dealerEmpStartDtUtc":"1477958400","certifiedEmployee":false},{"id":473085,"firstName":"Daryll","lastName":"Rodriguez","titleText":"Sales and Leasing Consultant","shortBioText":"Daryll was born in Cuba and grew up in Austin. He\u001as an outgoing person who has been in the car business for 11 years. When not working, he enjoys basketball, football (his favorite team is the Cowboys), and dancing. He\u001as also a big fan of music. Traveling is one of his passions, and choosing his favorite place is a tough call for him, but he would have to say New Orleans; he enjoyed the food, people, and the culture the city had to offer.\r\n\r\n\u001aGreat customer experience to me is where you can have a fun and professional environment, focusing on my client\u001as needs and wants, instead of just a sale, and leaving a lasting impression.","emailTxt":"daryll.rodriguez@as.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/36c56811bee4.jpg","drDealerId":24916,"dealerEmpStartDtUtc":"1504224000","certifiedEmployee":false},{"id":473070,"firstName":"Josiah","lastName":"Bobbitt","titleText":"Barista","shortBioText":"Josiah was born and raised in Austin, and says the best part about living here is the incredibly friendly people and atmosphere. He\u001as a songwriter who plays multiple instruments, but his primary instrument of choice is the guitar. His favorite movies are the Lord of the Rings trilogy. He has a redbone coonhound named Danny.","emailTxt":"josiah@as.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/8083a38a7f5c.jpg","drDealerId":24916,"certifiedEmployee":false},{"id":390267,"personPtyId":35482293,"firstName":"","lastName":"","titleText":"","shortBioText":"","emailTxt":"rebecca.kish@cagaustin.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":24916,"certifiedEmployee":false},{"id":390315,"personPtyId":35482380,"firstName":"","lastName":"","titleText":"","shortBioText":"","emailTxt":"webmaster@cagaustin.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":24916,"certifiedEmployee":false},{"id":473089,"firstName":"Alex","lastName":"Steepe","titleText":"Barista","shortBioText":"Alex moved to Austin from Boise, Idaho, and so far really enjoys the music scene and the food trucks. She is currently attending ACC for Dental Hygiene. Back home, she has a miniature Dachshund named Itty Bitty. She enjoys hiking and exploring Austin in her free time.","emailTxt":"alex.steepe@as.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/466a5525eb15.jpg","drDealerId":24916,"certifiedEmployee":false},{"id":473076,"firstName":"Ashley","lastName":"Gilley","titleText":"Call Center Operator","shortBioText":"Ashley moved to Austin in 2017 from a small town in Texas called Jasper. She\u001as looking forward to meeting new people and having new experiences. She is a dog lover and she enjoys attending festivals. Her current hobby is learning to play the cello.","emailTxt":"ashley.gilley@as.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/5e0225f22faf.jpg","drDealerId":24916,"dealerEmpStartDtUtc":"1501545600","certifiedEmployee":false},{"id":473091,"firstName":"Chris","lastName":"Winters","titleText":"Sales and Leasing Consultant","shortBioText":"Chris is from Amarillo, TX. Fun fact: he went to the same high school as our General Manager, Brent Baker. He has a degree in Music from West Texas A&M, and an internship for music brought him here to Austin. Incidentally, he also met his wife here! Together, they have an Australian Shepard dog named Obi, and they enjoy going to all the shows that Austin\u001as music scene has to offer.","emailTxt":"chris.winters@as.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/06518b3782f2.jpg","drDealerId":24916,"dealerEmpStartDtUtc":"1467331200","certifiedEmployee":false},{"id":466652,"personPtyId":35493990,"firstName":"Cindy","lastName":"Hach","titleText":"General Sales Manager","emailTxt":"cindy.hach@cagaustin.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/d29e6a8ed790.jpg","drDealerId":24916,"certifiedEmployee":false},{"id":471253,"firstName":"Darren","lastName":"Taylor","titleText":"Finance Manager","shortBioText":"Darren was born and raised in Austin. In his spare time he enjoys fishing and live music. He has two kids in baseball who he enjoys watching play at games. He has a 90lb yellow lab named Chop and a German Shepard named Maxi.\r\n\r\n\u001aGreat customer service means the customer leaves happy and has received value in both their money and their experience.","emailTxt":"darren.taylor@austinsubaru.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/821eab6b8942.jpg","drDealerId":24916,"dealerEmpStartDtUtc":"1512086400","certifiedEmployee":false},{"id":473090,"firstName":"Don","lastName":"Upton","titleText":"Sales and Leasing Consultant","shortBioText":"Don is a three-time Subaru owner (2013 Outback, 2004 Forester, and 2017 Legacy) born in Minneapolis, Minnesota. He\u001as lived in the Austin area since the early 80\u001as. His hobbies are aquaponics and beekeeping. He and his wife keep themselves busy with nine kids, twelve grandkids, two dogs, two cats, and two chickens.\r\n\r\n\u001aGreat Customer experience means-\r\n1. Going above and beyond for the customer, meaning not only answering their questions, but making their time here enjoyable, and as stress free as possible.\r\n2. Advocating for the customer,letting the customer know that we are in their corner.\r\n3. Follow up, follow up after the sales- by thank you notes, phone calls, and emails, etc.\r\n4. Doing whatever it takes to make their time at Austin Subaru one they will tell their friends about.","emailTxt":"don.upton@as.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/79e0208b71bf.jpg","drDealerId":24916,"certifiedEmployee":false},{"id":473075,"firstName":"Hilary","lastName":"Fletcher","titleText":"Receptionist","shortBioText":"Hilary is originally from California, but moved to Texas 15 years ago. She enjoys volunteering with Habitat for Humanity, painting, and crafting! Her family, friends, and community are very important to her! She\u001as totally obsessed with her Siberian Husky, Apollo! She loves hockey, and her favorite team is the Colorado Avalanche. Her biggest pet peeve is people spelling her name wrong. She loves living in Austin and embracing its weird culture! She loves live music and being outdoors! She is super excited to be starting her journey with Austin Subaru!","emailTxt":"hilary.fisher@as.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/8c194ec44871.jpg","drDealerId":24916,"dealerEmpStartDtUtc":"1509494400","certifiedEmployee":false},{"id":471953,"firstName":"Jake","lastName":"Stevens","titleText":"Sales and Leasing Consultant","emailTxt":"jack.stevens@as.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/8016c36ea40a.jpg","drDealerId":24916,"certifiedEmployee":false},{"id":470990,"firstName":"Jason","lastName":"Clark","titleText":"Sales and Leasing Consultant","shortBioText":"Jason is from Georgetown. He has two daughters, who he spends most of his non-working hours with. They frequently enjoy going to Inner Space Caverns and doing all the activities there. Jason has two dogs named Baby Dog and Sprite (named by the kids, if you couldn\u001at tell)!\r\n\r\n\u001aMy idea of good customer service is somebody who takes care of you before, during, and also after the sale.","emailTxt":"jason.clark@as.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/d30a4b7f2b97.jpg","drDealerId":24916,"dealerEmpStartDtUtc":"1514764800","certifiedEmployee":false},{"id":471014,"firstName":"Jonathan","lastName":"Hale","titleText":"Sales and Leasing Consultant","shortBioText":"Jonathan is originally from Salt Lake City, and loves living in Austin. Zilker Park in particular is his favorite place in Austin. In his spare time, he enjoys camping, bicycle touring, kayaking, and red wine. He has a cat named Demetri, who he nicknamed Catsanova.\r\n\r\n\u001aMy idea of good customer service is giving a hassle free, stress free experience.","emailTxt":"jonathan.hale@as.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/a5dbeacaa078.jpg","drDealerId":24916,"dealerEmpStartDtUtc":"1512086400","certifiedEmployee":false},{"id":473074,"firstName":"Katie","lastName":"De Matteo","titleText":"Receptionist","shortBioText":"Katie is new to Austin\u001ashe and her husband moved here from Florida in 2017. Austin has been good to her so far, and she\u001as enjoying the vibe and the great food, bars, and live music. She has a French bulldog named Buddha. Katie used to be a ballerina, so she enjoys dancing. She\u001as also a big Philadelphia Eagles fan. Her husband is a chef, so she gets to eat well!\r\n\r\n\u001aEvery interaction with a guest to our store is an opportunity to make a positive impact which is why I greet every person with a warm smile and cheerful \u001ahello\u001a.","emailTxt":"Katie.dematteeo@as.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/9059eb96bcc4.jpg","drDealerId":24916,"certifiedEmployee":false},{"id":482971,"firstName":"Lucas","lastName":"Cortines","titleText":"Finance Manager","emailTxt":"lucascortines@as.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":24916,"certifiedEmployee":false},{"id":473079,"firstName":"Misty","lastName":"Martin","titleText":"Finance Assistant","shortBioText":"Misty recently moved to Austin from east Texas. She has two english bulldogs, Lily and Chevy. Misty enjoys horseback riding, crafting, spending time with friends and family, watching movies, and playing pool.","emailTxt":"misty.martin@as.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/48950e8bfe7a.jpg","drDealerId":24916,"dealerEmpStartDtUtc":"1509494400","certifiedEmployee":false}]

CAG - Austin Subaru

(4.9) 286 reviews

Dealer on Cars.com since January 2008

Currently in stock!

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New Used Service

Today's Hours

Sales
Service Closed
Mon 8:30 AM - 7:00 PM
Tue 8:30 AM - 7:00 PM
Wed 8:30 AM - 7:00 PM
Thu 8:30 AM - 7:00 PM
Fri 8:30 AM - 7:00 PM
Sat 10:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 7:00 AM - 7:00 PM
Sun Closed

Reviews

4.9
286 lifetime reviews. Includes reviews of CAG - Austin Subaru from DealerRater.com
  • Ralph Vurgich 512-709-9775 call him for next car!
    June 5, 2016

    Ralph Vurgich 512-709-9775 call him for your next car! Excellent follow-up, he kept us informed of any price and inventory changes and made it a real ...fun experience for my 16 year old son's first car purchase

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations to you and your son on his first car! We're so happy to hear that Ralph achieved our company goal of making each transaction smooth an...d hassle-free. Happy cruising! -The Team at Austin Subaru


  • Great Experience
    February 15, 2018

    This was my first car buying experience and it was great! I came in early for my appointment and they were able to accommodate me. I told my sales guy... (Erick) what car I wanted and they didn???t try to sell me anything more expensive. I have been driving the for about a week and it???s been great! Very happy with my car!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    CAG - Austin Subaru

    Congratulations on your first purchase, Kyle! We're so happy that you chose us. Thanks for the awesome review and happy cruising. -The Team at Austin ...Subaru


  • Professional and informative
    February 15, 2018

    Service department communicates all work and recommendations with accurate cost estimates. Professional and clean. Good loaner program kept updated... on progress of work. Prefer car washe'd at service rather than coupon.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    CAG - Austin Subaru

    Thanks for letting us know how we're doing! Our customer's satisfaction is at the forefront of our business. :) -The Team at Austin Subaru


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Service & Repair

Service Reviews

4.9

149 lifetime reviews of the Service Department.
Includes reviews of CAG - Austin Subaru from DealerRater.com

  • Professional and informative
    February 15, 2018

    Service department communicates all work and recommendations with accurate cost estimates. Professional and clean. Good loaner program kept updated... on progress of work. Prefer car washe'd at service rather than coupon.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    CAG - Austin Subaru

    Thanks for letting us know how we're doing! Our customer's satisfaction is at the forefront of our business. :) -The Team at Austin Subaru


  • So much better than Subaru Georgetown
    February 10, 2018

    I had my 24K mile service performed here. I normally go to the Subaru dealer in Georgetown but WOW what an experience. The facility is so much nicer, ...I don't have to wait forever to get on the service schedule, and the employees are so much nicer and friendlier here. The coffee bar, waiting areas and in general everyone's attitude clearly shows how much Austin Subaru values it's customers. An A+ experience from scheduling, drop-off, knowing my Subaru is in the hands of senior master technicians, all the way to driving away and back on the road. Even though I live much closer to the Georgetown dealership, I will continue to go out of my way to Austin Subaru based on my first experience here.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    CAG - Austin Subaru

    We wanted to take a moment to thank you for telling us more about your experience with us. It is our goal to be seen as a leader in the industry and k...nowing that we achieved this status with you make us beyond proud. Our facility was designed with our customer's in mind, as you can tell, and we are always on the lookout for staff that are passionate about what they do. :) Thank you for the recognition and for giving us a chance to serve you. We look forward to seeing you next time! -The Team at Austin Subaru


Read all Service & Repair reviews
Service Pricing

    Oil, Filter Change

    $39.95

    New Brake Pads/Shoes (Front)

    $329.95

    Wheel Alignment (AWD)

    $89.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Sell & Trade

Sell or Trade-in Your Car for Cash
Dealers are constantly looking for used inventory. Request an appraisal to find the cash or trade-in value of your car.
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About Our Dealership

Dealer on Cars.com since January 2008

Locally owned and operated - We're All About Austin. Come visit Austin Subaru, where we are known for our community involvement and outstanding customer satisfaction. Contact us with any questions you may have about Subarus in Austin and we look forward to doing business with you! Austin Subaru is the proud host of this year's Paddle for Puppies - a charity kayak, canoe, and SUP paddle on Lady Bird Lake - benefiting Austin Pets Alive! - Helping to make our city a No-Kill city.

"Austin Subaru is a new and used Subaru dealer serving Central TX including Killeen and San Marcos"

Top Reviewed Employees

Joseph Martinez

Service Advisor

5 reviews

Jonathan Sosa

Service Client Relations

4 reviews

Craig Ritchie

Service Advisor

2 reviews

Jake Kavanaugh

Sales and Leasing Consultant

2 reviews

Edwin Martinez

Sales and Leasing Consultant

1 review
CAG - Austin Subaru
8100 Burnet Rd Austin, TX 78757
New (512) 879-4628
Used (512) 634-8554
Service (512) 861-0871
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