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Reviews

Average Ratings

5.0
41 lifetime reviews.
  • Positive Experience

    I had a great experience from Austin Subaru. The staff are friendly, attentive, and welcoming to everyone. It is also a welcoming dealership that ...


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    I had a great experience from Austin Subaru. The staff are friendly, attentive, and welcoming to everyone. It is also a welcoming dealership that has snacks, drinks, many places to sit, and best of all free loaner iPads. My sales person was Joel McColl, and he was incredibly friendly and helpful. Joel took me on a test drive and showed off the car. I explained to Joel I was on my lunch, so I wanted to hurry, but at the same time I was hoping he wouldn't rush me or pressure me. Luckily neither happened and I was able to get a feel for the car and make it back to work before my lunch ended. I then started the process of researching online, comparing prices, and better understanding the subaru vehicles. Joel was helpful through all of this. Every time I came, Joel was very popular (and lucky for him very busy) but he still made time to value me as a customer and make sure I was still doing ok. It was a good experience and I would recommend this dealership to others. I would give two suggestions. Their website is due for an update. The individual pages for each car are not user friendly and the overall website makes it difficult to compare between cars on their website. Also I felt rushed during the finance and paper signing (they were very busy) and I wish they would have provided the information about warranty and add-on much earlier so I could have researched and made an informed decisions. Instead I passed on everything feeling I would not make a hasty decision. As an added bonus, I also love my new car and would provide Subaru as a manufacture a high rating also.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Ralph Vurgich 512-709-9775 call him for next car!

    Ralph Vurgich 512-709-9775 call him for your next car! Excellent follow-up, he kept us informed of any price and inventory changes and made it a r...

    Dealer Response

    Congratulations to you and your son on his first car! We're so happy to hear that Ralph achieved our company goal of making each transaction smoot...


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    Ralph Vurgich 512-709-9775 call him for your next car! Excellent follow-up, he kept us informed of any price and inventory changes and made it a real fun experience for my 16 year old son's first car purchase

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations to you and your son on his first car! We're so happy to hear that Ralph achieved our company goal of making each transaction smooth and hassle-free. Happy cruising! -The Team at Austin Subaru


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  • First Subaru

    Had a great experience. Good folks, everyone stayed late to finish us up and to make our buying experience a plus.


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    Had a great experience. Good folks, everyone stayed late to finish us up and to make our buying experience a plus.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Austin Subaru was pleasant!!

    Roger Matthews was very professional! I have to admit I do not enjoy car dealerships, but Austin Subaru made it easy. I for sure will buy from thi...


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    Roger Matthews was very professional! I have to admit I do not enjoy car dealerships, but Austin Subaru made it easy. I for sure will buy from this dealer again! Joe P

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best Subaru Service in Austin

    This is the second Subaru Forester I have owned from Austin Subaru-great buying experience last year and I returned to Austin Subaru because of th...


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    This is the second Subaru Forester I have owned from Austin Subaru-great buying experience last year and I returned to Austin Subaru because of the great service I have always received at this location. The service department staff is very thorough and listens to my concerns and makes sure that I am satisfied before I leave Austin Subaru. Austin Subaru is the only place I take my Forester for any service and routine maintenance-

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Friendly!

    Nice and easy to work with. Answered all my questions and keep in contact with me quickly. Call for directions - it is a little hard to find - yet...


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    Nice and easy to work with. Answered all my questions and keep in contact with me quickly. Call for directions - it is a little hard to find - yet in the middle of everything. Carlos B was great.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service for 2008 Subaru Tribeca

    Service here is always excellent and the staff are great!


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    Service here is always excellent and the staff are great!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • These guys are the best!

    These. Guys. Are. Awesome. John Martinez was my salesman, and I honestly don't know where to begin. He gave me outstanding service from start to f...


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    These. Guys. Are. Awesome. John Martinez was my salesman, and I honestly don't know where to begin. He gave me outstanding service from start to finish, and there is no way I would have bought my car anywhere else than from him. If they hadn't had a car I liked, I would have waited until they did so that I could still buy it from him. He treated my husband and I with a level of professionalism and courtesy that I have yet to see at any other dealership. I had visited about 5 dealerships before I found this place (by accident) and I am so incredibly glad I did. I really feel like part of the family, not just a customer to them. John was extremely flexible in helping me out with all my strange demands, and he really went out of his way to make sure I was completely happy with the sale. He even did some things at his own cost to make sure I would get exactly what I wanted. John Martinez, you are an amazing salesman and I truly enjoyed working with you! Don't ever move because I want to be a repeat customer of yours!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Expreience!

    Great experience. We just bought our first car and everybody was helpful and knowledgeable. We were able to get a great deal and a loan to help us...


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    Great experience. We just bought our first car and everybody was helpful and knowledgeable. We were able to get a great deal and a loan to help us build our credit. Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Subie Newbie

    Great experience and people. Drove to Austin from The Woodlands. Danny Sosa was great as was Eddie Hummel (Sales Mgr) and Eldon Bryan (F&I). These...


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    Great experience and people. Drove to Austin from The Woodlands. Danny Sosa was great as was Eddie Hummel (Sales Mgr) and Eldon Bryan (F&I). These people treat you right, no games. Highly recommend...

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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