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5.0
25 lifetime reviews.
  • A Nice Car Buying Experience!

    I live on Long Island and wanted a 5-speed Focus sedan. No dealer here that I went to had one in stock or could get me one among their circle of d...

    Dealer Response

    Thanks Bill! We sincerely appreciate your coming all the way up here to do business with us. Buying a car should be a pleasurable experience and n...


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    I live on Long Island and wanted a 5-speed Focus sedan. No dealer here that I went to had one in stock or could get me one among their circle of dealers that they swap cars with. They were just not very helpful to me and were so pushy in trying to get me to buy an automatic which I did not want. So I began the internet search deal. I just found it not an enjoyable way to look for a car and nail down a price over the internet with the dealers I searched. And the dealers that had a car I wanted were just too far away from me to make the travel cost to go get the car worth it. I even gave one dealer deposit money on a car and the day before I was to go pick it up they called and told me it was "not available". I then called McLean Ford and offered a price on the car and they accepted it. I asked if there was any chance they would sell the car before I could complete the deal and they said that they would not do that to me. I told them I wanted to leave a deposit so they would not sell the car to anyone else. They said it was not necessary but if it would make me feel more comfortable they would take it. My salesperson Derek and I worked through the purchase process and every e-mail and phone call was answered promptly and with courtesy. He even lowered the price a little bit from my offer which was nice of him. Ever hear of a dealer doing that? My brother gave me a ride to McLean Ford to pick up the car. Derek greeted us and we went through all the paperwork and loan details with much care on his part to make sure I understood everything and every question was answered to my complete satisfaction. When I looked over the paperwork he told me he never put through my deposit money onto my credit card. He had told me he would not sell the car to anyone else even though unknown to me until that point I had no money actually down on it prior to picking it up. I found out he was a man of his word. It was a pleasant and no hassle experience to complete the purchase with no pressure to buy anything else that I did not want when I got there. Two accessory items I did want he did not receive in time when I got there and Derek said he would ship them to my home. He kept his word and I got them quickly a few days later. We ask Derek to give my brother and I some recommendations for a place to eat in town and he steered us to a place where we had a nice lunch before driving back home. The next day when I got home I noticed there was a crack in the left taillight lens that I missed upon the vehicle inspection. I called Derek and told him about it. He worked it out where I would not have to drive 2 hours all the way back to his dealership to get it fixed. He shipped me a new replacement lens for me to install and I mailed the broken one back to him and they paid for the return postage. Derek and McLean Ford are just so customer centered. They cared about me during the buying process and went out of their way to make it right with the taillight problem. For my future Ford car purchases I will consider McLean Ford first even thought they are 2 hours away from me. My experience with them has made me see these are just some good people who want you to be happy with your entire new car purchase. They are smart in doing business this way. You will absolutely consider them again in the future and look forward to doing so if you need another new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks Bill! We sincerely appreciate your coming all the way up here to do business with us. Buying a car should be a pleasurable experience and not a hassle. Enjoy your new Focus and we're here for you anytime! Thanks again!


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  • Couldn't be happier with the entire process

    We flew in from out of state to purchase a car. They had the car we wanted at a price we could afford. Derek was able to arrange a pick up for us ...


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    We flew in from out of state to purchase a car. They had the car we wanted at a price we could afford. Derek was able to arrange a pick up for us from Hartford airport. All emails and phone calls were responded to very promptly. I wouldn't hesitate to make a trip like this again to purchase from them

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • pleased with McLean Ford

    I called Derek about a car in saw on cargurus. From the first phone call it made i felt very comfortable, Derek didn't pressure me in any way. He ...


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    I called Derek about a car in saw on cargurus. From the first phone call it made i felt very comfortable, Derek didn't pressure me in any way. He made all follow up calls to make this deal go as smoothly as possible. I'm very pleased with how i was dealt with and treated. I sure I will be buying more cars from McLean Ford. Keep up the work Derek and the rest of the staff.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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