Family Hyundai Hours
Welcome to Family Hyundai.
On behalf of our entire staff, thank you for giving us the opportunity to acquaint you with our dealership. Our commitment to perfection is exceeded only by our commitment to offer you the highest level of guest services in the automotive industry. Our professional and well trained staff is ready to assist you with your automotive needs. Just let us know what we can do to be of service to you. It is our personal commitment to see that all of your expectations are not only met but exceeded here at Family Hyundai. The difference in dealerships is the way we treat our customers here at Family Hyundai.
"#1 in Chicagoland for 7 consecutive years!"
Oil, Filter Change
Cabin Filter Replacement
Read reviews that mention:
Great customer service and work done in a timely fashion. Great atmosphere. Please to see they are practicing social distancing. Colin said it would take... about an hour and he was correct.
We are very happy to hear that Colin and the team provided you with such a positive experience! We sincerely value your business and look forward to y...our next visit.
I was able to get my issue resolved without having an appointment. Service was prompt and the agent was courteous! I have never had a bad experience at... this dealership!
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
First used Family for service on my 2011 Sonata. Service, service staff, dealer location were all very good and deserved a return visit when I was in the... market for a new car purchase. My wife and I went to Family a couple days ago and as soon as we entered we were immediately greeted by Ricardo. He determined our reason for the visit and directed us to Mark. They assisted us in looking at different models on the floor. Both men were well versed in the vehicles, answered our questions, Ricardo helped us in the test drive of a model we selected. Meanwhile, someone else inspected the 2011 Sonata we were considering as a trade in . We had a comfortable and productive discussion on the trade in value, incentives and purchase price of a 2016 Sonata. I required a specific Sonata Limited color and Mark determined that the vehicle I wanted was at another dealership so he arranged to have that car brought to Family for us. The next day, we test drove the Limited with Ricardo, discussed our offer and desired monthly payment amounts. Mark worked with us to come up with an agreement on all figures. At no time did we feel pressured or rushed. Both Mark and Ricardo along with others in the sales and finance staff made the entire process smooth and easy. We were sad to leave our 2011 Sonata, we enjoyed all 109000 miles with it but that moved us to purchase our 2016 Sonata. We plan to top 110000 mile on this car and return to Family.
Thank you so much for choosing Family Hyundai for both service and sales! We are so glad that you gave us the opportunity to earn your time and busine...ss! Even better you got into a new car that you absolutely love, all because of a smooth, no pressure process! We look forward to seeing you over in our service department come time for your first oil change and we are happy to have many years of business with you! Thanks so much again!
Everyone at Family is fantastic. They worked hard to get us the Hyundai we wanted for the payment we could afford. Thank you for all your hard work.
Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on yo...ur new Hyundai! All of us at Family Hyundai are glad to have you as a customer.
General Sales Manager
New Car Manager
Excellent service salesmen are the best. I was delivered my vehicle in excellent condition and in a timely manner. Mayweather Shorter worked tirelessly... to get the best deal possible for me. Thank you Mayweather
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyund...ai.
To many people scheduled at the same time to be in the waiting room during this covid time and it was warmno car dry off
Thank you for taking the time to share your thoughts on working with our team. We thank you for bringing this to our attention, and if you would like ...to discuss your experience further please reach out to management directly.
They were great. Got me in and out within an hour. Very courteous and knowledgeable. When I arrived, he gave me a quote, spoke to parts and got my car... directly to the back. I was in and out. Thanks Colin.
It's great to hear that Colin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for ch...oosing Family Hyundai!
Well I havev't bought a car in over twenty years, really didn't know what to expect. A friend referred me to Ryan. I was pleasently surprised. I'am a... senior 80 plus and he took his time with me explained everything throughly. Joe also was very professional.
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Ryan and J...oe. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Went in for an oil change & scheduled maintenance & was out within an hour. I was sent a text to communicate with a service technician if I had any questions... to facilitate my car being serviced as well as time management since I was waiting at the dealership. While I was there I spoke with finance to ask a couple of questions & they were friendly & knowledgeable. They made this visit very pleasant so I will be having my regular maintenance at the dealership.
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your ...comments with our team, and we look forward to working with you again!
This visit wasn't my best experience here, however I would go back. This particular service person wasn't very helpful. I haven't had that ever happen,... I felt rushed usually they go over things with you. He did not, which prevented me from getting work that I needed done.
Hello,Thank you for this feedback. We're very sorry to see that you didn't have the best experience during your most recent visit to our service depar...tment. Would you mind sending us a message so we can learn more about your visit?