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Reviews

Average Ratings

4.8
642 lifetime reviews. Includes reviews of Family Hyundai from DealerRater.com
  • Service impressed me, Sales impressed me even more

    First used Family for service on my 2011 Sonata. Service, service staff, dealer location were all very good and deserved a return visit when I was...

    Dealer Response

    Thank you so much for choosing Family Hyundai for both service and sales! We are so glad that you gave us the opportunity to earn your time and bu...


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    First used Family for service on my 2011 Sonata. Service, service staff, dealer location were all very good and deserved a return visit when I was in the market for a new car purchase. My wife and I went to Family a couple days ago and as soon as we entered we were immediately greeted by Ricardo. He determined our reason for the visit and directed us to Mark. They assisted us in looking at different models on the floor. Both men were well versed in the vehicles, answered our questions, Ricardo helped us in the test drive of a model we selected. Meanwhile, someone else inspected the 2011 Sonata we were considering as a trade in . We had a comfortable and productive discussion on the trade in value, incentives and purchase price of a 2016 Sonata. I required a specific Sonata Limited color and Mark determined that the vehicle I wanted was at another dealership so he arranged to have that car brought to Family for us. The next day, we test drove the Limited with Ricardo, discussed our offer and desired monthly payment amounts. Mark worked with us to come up with an agreement on all figures. At no time did we feel pressured or rushed. Both Mark and Ricardo along with others in the sales and finance staff made the entire process smooth and easy. We were sad to leave our 2011 Sonata, we enjoyed all 109000 miles with it but that moved us to purchase our 2016 Sonata. We plan to top 110000 mile on this car and return to Family.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for choosing Family Hyundai for both service and sales! We are so glad that you gave us the opportunity to earn your time and business! Even better you got into a new car that you absolutely love, all because of a smooth, no pressure process! We look forward to seeing you over in our service department come time for your first oil change and we are happy to have many years of business with you! Thanks so much again!


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  • Tamika Price
    May 22, 2017

    Hello, I had an overwell good experience. The Family Hyundai staff was professional and courteous. They went out of their way to find the car sele...


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    Hello, I had an overwell good experience. The Family Hyundai staff was professional and courteous. They went out of their way to find the car selection with the options that I wanted. Thank you, Tamika Price

    Does recommend this dealer

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  • Sonato purchase
    May 21, 2017

    Dealership really did a great job of making me enjoy the experience. Professional and friendly, the staff were a joy to work with. The Sonata I ...


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    Dealership really did a great job of making me enjoy the experience. Professional and friendly, the staff were a joy to work with. The Sonata I purchased is beautiful, and rides like a dream.

    Does recommend this dealer

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  • new tucson
    May 20, 2017

    I am very pleased with my purchase, I walked in knowing what I wanted and what my payments could be and Mark was able to deliver 100%

    Family Hyundai

    Hi Marcystaron, Thank you for taking the time to leave us a review. We are glad Mark helped you find the vehicle you were looking for at the a p...


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    I am very pleased with my purchase, I walked in knowing what I wanted and what my payments could be and Mark was able to deliver 100%

    Does recommend this dealer
    Family Hyundai

    Hi Marcystaron, Thank you for taking the time to leave us a review. We are glad Mark helped you find the vehicle you were looking for at the a price that fit your budget. We hope you are enjoying your new car and come back to see us in the future! Karissa @ Family Hyundai


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  • great work
    May 18, 2017

    great work easiest deal i have ever made will tell all my friends i was a toyota man for 12 years i finally made the switch

    Family Hyundai

    Hi Clarksherwin, Thank you for you wonderful review! We are glad you enjoyed working with Mark and the rest of our staff. We hope you enjoy your...


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    great work easiest deal i have ever made will tell all my friends i was a toyota man for 12 years i finally made the switch

    Does recommend this dealer
    Family Hyundai

    Hi Clarksherwin, Thank you for you wonderful review! We are glad you enjoyed working with Mark and the rest of our staff. We hope you enjoy your new vehicle and come back to see us in the future! Karissa @ Family Hyundai


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  • First Hyundai purchase
    May 18, 2017

    Everyone was very nice to work with. Purchase process was a little lengthy. Would of liked paperwork part to move along a little faster. Car was r...

    Family Hyundai

    Hi Jacci91, Thank you for taking the time to leave a review! We hope you are enjoying your new vehicle and come back to see is in the future. If ...


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    Everyone was very nice to work with. Purchase process was a little lengthy. Would of liked paperwork part to move along a little faster. Car was ready and clean as promised.

    Does recommend this dealer
    Family Hyundai

    Hi Jacci91, Thank you for taking the time to leave a review! We hope you are enjoying your new vehicle and come back to see is in the future. If there is anything we can help with, please let us know! Karissa @ Family Hyundai


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  • Santa fe
    May 18, 2017

    Jerry Lacy, my salesman was courteous, knowledgeable, professional and very helpful. I Would definitely purchase my next vehicle from him. I fel...

    Family Hyundai

    Hi Smiele, Thank you for taking the time to leave us your feedback. We are glad you enjoyed working with Jerry and that he helped you find the p...


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    Jerry Lacy, my salesman was courteous, knowledgeable, professional and very helpful. I Would definitely purchase my next vehicle from him. I felt I received a very fair price.

    Does recommend this dealer
    Family Hyundai

    Hi Smiele, Thank you for taking the time to leave us your feedback. We are glad you enjoyed working with Jerry and that he helped you find the perfect vehicle. Please let us know if there is anything we can help with in the future! Karissa @ Family Hyundai


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  • reason for new vehicle purchase
    May 17, 2017

    happy with my overall experience. did not go to dealer to purchase a vehicle. went to dealer for a recall on my 2012 sonata hybrid. was told batt...


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    happy with my overall experience. did not go to dealer to purchase a vehicle. went to dealer for a recall on my 2012 sonata hybrid. was told battery had to be replaced and cost over $400 also belts on the hybrid recharging had to be replaced also over $400. i never had a problem starting the vehicle so i had to take their word for it. that is why i purchased a new vehicle.

    Does recommend this dealer

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  • Customer service
    May 17, 2017

    My experience at family Hyundai was great the salesman was polite ,very helpful customer service was great overall i would recommend any one tha...

    Family Hyundai

    Hi Cynthianoble25, Thank you for wonderful review, we truly appreciate it! We are glad you had a great experience working with Larry and are glad...


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    My experience at family Hyundai was great the salesman was polite ,very helpful customer service was great overall i would recommend any one that's interested in buy a Hyundai Santa Fe sport iove my vehicle it was nice doing business with family hyundai

    Does recommend this dealer
    Family Hyundai

    Hi Cynthianoble25, Thank you for wonderful review, we truly appreciate it! We are glad you had a great experience working with Larry and are glad you are enjoying your Santa Fe Sport. We look forward to helping again in the future! Karissa @ Family Hyundai


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  • Sonata Hyundai
    May 16, 2017

    Kristi was very helpful lady! Such a nice person and great to work with! I had awesome experience purchasing my new car. Absolutely love my car an...

    Family Hyundai

    HI Chayaflassig, Thank you for taking the time to leave us your feedback. We are glad you had a great experience working with Kristi and hope yo...


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    Kristi was very helpful lady! Such a nice person and great to work with! I had awesome experience purchasing my new car. Absolutely love my car and hope to not have any difficulties with it any time soon.

    Does recommend this dealer
    Family Hyundai

    HI Chayaflassig, Thank you for taking the time to leave us your feedback. We are glad you had a great experience working with Kristi and hope you enjoy your new Sonata. Please let us know if there is anything we can help with in the future! Karissa @ Family Hyundai


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