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Reviews

Average Ratings

4.4
Average based on 52 reviews.
  • Great Experience

    I just purchased a car at Gurnee Ford and I am extremely happy with how smoothly the purchasing process went. Without a doubt, the best car buying...


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    I just purchased a car at Gurnee Ford and I am extremely happy with how smoothly the purchasing process went. Without a doubt, the best car buying experience I've ever had! It was a bit of a challenge getting me financed, but they well exceeded my expectations on putting together a package that more than works for me! Very pleased and excited about Gurnee Fords commitments to excellence. I will definitely go back there to purchase vehicles in the future!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor customer service

    I am shopping forr a new or slightly used 2016 Ford Explorer and saw they had one that I was interested in. I wanted to know the price and had som...


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    I am shopping forr a new or slightly used 2016 Ford Explorer and saw they had one that I was interested in. I wanted to know the price and had some questions so I ask the rep to send me the window sticker. Didn't receive it so I called back and of course still haven't received it nor did I receive a follow up call. I thought dealerships want to sell their inventory. I will move onto a dealership that actually wants to sell cars and has good sales people.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • slow customer service

    I contacted gurnee ford thru cars.com. and it took them 3 days to get back to me. For them to tell me the car is sold.


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    I contacted gurnee ford thru cars.com. and it took them 3 days to get back to me. For them to tell me the car is sold.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • great place to visit

    very good buying experience. Would buy there again.


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    very good buying experience. Would buy there again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Good Service Restored

    I had a recent post on "Bad Service". Shortly after that, I received a call from Chris at Gurnee Ford. Not only was his call a positive response t...


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    I had a recent post on "Bad Service". Shortly after that, I received a call from Chris at Gurnee Ford. Not only was his call a positive response to the problem, but Gurnee Ford scheduled the car in and made the proper repairs almost the next day. My thanks to Chris and the staff at Gurnee Ford for their rapid solution to this particular situation. Personally, I was overwhelmed with the attention that was given, and I will be back with any Ford related issues in the future.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Bad Service

    Under the leadership of Asst. Mgr. Mark Sciulli, who mis-diagnosed a problem with a window on a 2013 Fusion, I left Gurnee Ford with a vehicle tha...


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    Under the leadership of Asst. Mgr. Mark Sciulli, who mis-diagnosed a problem with a window on a 2013 Fusion, I left Gurnee Ford with a vehicle that had a $500 bill and was still not repaired. Properly trained technicians are what we pay for when going to an Authorized Ford Dealership. Had Mr. Scuilli researched the problem with more expertise he would have repaired the vehicle properly at a reasonable price. When Mr. Sciulli was questioned about flaws in the repair procedures that were used, he made more excuses then remedies. It is very unfortunate that the consumer cannot be treated with the respect that they deserve.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • But I didn't need a new battery

    Told my wife she needed a new battery. But we didn't. Took old battery to 3 different places all tested it and said there was nothing wrong. I ask...


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    Told my wife she needed a new battery. But we didn't. Took old battery to 3 different places all tested it and said there was nothing wrong. I asked the dealer to fix their mistake, they refused. They try and sell you parts you don't need

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • friendly. great service

    Painless as car buying can be. Very friendly people, no pressure at all.worth the 150 mile drive


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    Painless as car buying can be. Very friendly people, no pressure at all.worth the 150 mile drive

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Happy customer

    Ricky Elliston was a great sales person, he answered all my questions and I never felt that he was being pushy. Also he was very honest which made...


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    Ricky Elliston was a great sales person, he answered all my questions and I never felt that he was being pushy. Also he was very honest which made me feel comfortable. I believe a lot of credit is based on his great general manager Dave Demma, who helped with putting good sales people on the floor. customers like myself can feel very pleased with this service. Other dealers can learn a lot from the experience I got at Gurnee Ford. Thank you for all the extra help you provided. I'll definitely be back in the future. p.s. I love my new red dodge truck.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Happy customer

    Ricky Elliston was a great sales person, he answered all my questions and I never felt that he was being pushy. Also he was very honest which made...


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    Ricky Elliston was a great sales person, he answered all my questions and I never felt that he was being pushy. Also he was very honest which made me feel comfortable. I believe a lot of credit is based on his great general manager Dave Demma, who helped with putting good sales people on the floor. customers like myself can feel very pleased with this service. Other dealers can learn a lot from the experience I got at Gurnee Ford. Thank you for all the extra help you provided. I'll definitely be back in the future. p.s. I love my new red dodge truck.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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