Emporium Auto Group

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 23, 2018

    I went in to buy a truck first impressions I got was not good. I keeps waiting for someone to come talk to me but no one came. I decided to go in the office... and talk to someone my husband had just came out of work and was in his work close (my husband is a mechanic) so he was dirty. The case is that we were asked to fill an application I told them my credit was not good but I had a good down payment. The guy who helped us was rude he assumed that we didn’t have any money and kept telling us that it was going to take a very long time to see if we got approved that it was best for us to go home that they would give us a call back once our application was in. He then said that they truck we had chosen was to much for me to be driving and that the payments might be too much for us. I felt judged and it honestly made me feel angry. We left and never heard from them again. Eventually I went to the delarship and I bought the truck I wanted newer model and lesser miles on it. I had 9,000 to put as down that day but am glad I didn’t purchase from them they are just rude and judgmental.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    February 11, 2016

    First and foremost the best dealership I've ever had the pleasure of buying a car from. My credit wasn't the best, yet they worked tirelessly until they... were able to put me into the best car for my needs. They went well above and beyond. They have a very good team.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • September 23, 2013

    I was very pleased with my deal. Overall I give Michael an A+ on communication and listening to my needs. A+ on product, the Bentley I purchased was glistening... and outside of a worn floormat, flawless. Michael has already sent me new new floormats all the way around, so I would give them an A on delivery. I will return for another vehicle when the time comes.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    November 6, 2015

    I am very pleased with my recent purchase at Empire Motor Cars in Garland Texas. Rudy was very helpful. Luis was also very helpful. The facilities were... a little cramped, and the car lot was a little congested, but that is understandable, because of the high traffic in the area. My vehicle was sold with only one, basic valet key. Both of my remote start keys are gone and no resolution was ever offered. That is also understandable because it is a used car. Overall, I am very pleased. The sales staff was honest, up front, and open minded. I would recommend Rudy at Empire for your next purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 16, 2013

    I purchase a 2008 corvette from Robert he was very helpful I live in pearland, Tx 275 mile away . Robert was very concern about my drive from pearland... to Garland . This my second automobile I purchase from empire motor (Matt) help with my first purchase.. When I get ready for a new car i going back to empire motor cars.. Thanks Robert !!!!!!!!!!!!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 13, 2013

    seems there is only 2 people running this circus and first thing you'll hear when you call them is a rude and dismissive greeting. was told down payment... was enough, said they'd apply but didn't get back to me. each step of the buying process, they'd promise to call me back but nothing.. basically as if they didn't care about selling you the car. shady in every angle. even the deal was shady offering to finance directly through them. asked them about lender but wouldn't give back a straight answer. i would recommend everyone to seriously reconsider doing any business with this dealership. tired of waiting for their response (none), i went out and bought myself an Audi R8 in a single day. hopefully consider this a public service: BEWARE OF THIS DEALERSHIP. and the review on bottom by "Michael" - ya that's the owner writing a fake review...

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    June 7, 2013

    The first time I emailed them, they told me I had enough down and to put in a app, I did and nobody ever got back to me, I called them days later and they... said they will process it and call me back (never did) and multiple emails with NO REPLY. Needless to say, who knows if I got accepted or not I already bought another car, who wants to carry around thousands for months, I'm on the road now but no thanks to their lack of service. So if you like limbo, being ignored and/or confused on when, how, or if you will get a car, then this is the dealer for you

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 20, 2013

    This was an excellent experience all around. I was looking for my dream car (Audi A4 S-Line Package) for so long, and Eric went above and beyond to find... the vehicle I was looking for. Not only he help me found what I want it, but ensured my financing was handled with professionalism and priority as a new customer should always get. He is a great asset to this dealership, and I will recommend more of my own family and friends as I'm sure they will be dealing with the same exceptional service, dedication and committment that I was shown from Eric on behalf of Empire Motorcars. Most dealerships treat you as a number, and Empire Motorcars does NOT. They make sure you go home with a smile. Highly recommend this dealership andEric to help you with your new wheels!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 17, 2012

    This dealership is awesome. The staff were all helpful and great. The lot is big and has a preowned selection that is better than most preowned lots! I... would tell every one to look here fist..no need for a second choice!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 9 found this review helpful. Did you?
  • 5.0 out of 5
    March 17, 2012

    This dealership is awesome. The staff were all helpful and great. The lot is big and has a preowned selection that is better than most preowned lots! I... would tell every one to look here fist..no need for a second choice!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 7 found this review helpful. Did you?