Reviews
Great experience
This was the best car buying experience I have had. Salesman was professional, nice and not pushy!! We would definitely recommend this place to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the wonderful feedback about our dealership. Trust me when i say we work very hard to make sure all our customers have the same experience you had. Shopping for a car can actually be fun and we try our best to have a good time at work every day and it shows. We have a huge selection of in demand vehicles, and our employees enjoy their jobs so they provide excellent customer service. Thanks again for the kind words and we look forward to seeing you soon in our service department. Thank you.
Poor Customer Service Skills.
I was considering purchasing a used vehicle from Texas Auto Online, but that quickly changed when I found out how they lie and they also have poor customer service skills. I emailed them about a certain vehicle told them that's what I wanted and told them I wanted to do a certain amount down. Ok, I get a response from (Catherine) she tells me. I got you a proved for the vehicle and then someone's else tells me they haven't even submitted the deal to the back??? So apparently I wasn't approved for the terms I requested at the beginning. I also spoke with (Chris) let me start out by saying he is rude and very unprofessional, shouldn't be dealing with the public. Would not recommend anyone to purchase a car from this place.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Anonymous from Alabama, I'm sorry to hear you did not enjoy your experience with us, most people do. If someone was rude, we certainly apologize and we find that to be unacceptable. All we can do is put our best foot forward and do everything in our power to help you buy a vehicle. Unfortunately we cant control our customer's credit worthiness. We don't personally make the loans, we send them to major third party lenders who ultimately make the loan decisions. If they say you need more money down, please dont shoot the messenger when we ask for more money down. We are a very high volume business and we can often get deals done that others cant. We appreciate the opportunity and if you find your financial situation improves, we would be happy to try to do business again in the future. Thank you very much.
just awesome
I found a car online, emailed Texas Auto, and received a call right away From Tom. Went Saturday, even though it was pouring down rain, Tom arranged to pull the car under the carport so I could see it. Took it for a test drive and the rest is history. Everything went smoothly, from test drive to financing. I love my new car. Thank you Tom.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rain or shine, we are here ready for you. Im thrilled to hear you enjoyed your experience with Tom. We have hundreds of vehicles available right now and more Tom's ready to help you find the perfect vehicle for your needs. Enjoy your new car and we look forward to buying it back from you in a couple years. Thanks.
Best place to buy a truck class act
The best place to buy a car or truck. We bought 2 in one day from Mohamad and he was the best salesman we have every dealt with. Ask for him and you will be treated right! They are friendly and really want to earn your business. Moe will go out of his way to get you the best deal possible. Will be back to get wife a vehicle next soon. Derick Biddinger Tiny Town Studios
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the wonderful. We can assure you we try our best to treat everyone this way. We have a strong local and online reputation and you cant achieve that unless you deserve it. We work hard to provide amazing vehicles, a painless buying experience, and continued service after the sale. Thanks again and enjoy your new vehicle.
Asked twice for my appraisal - Never received it.
Asked twice for my appraisal - never received it. No phone call returned.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, Thank you for the opportunity to appraise your vehicle. Its very important to provide us with a working phone number and email address so we can get you your offer. We buy hundreds of vehicles every month but its nearly impossible to buy your vehicle if you dont provide us with accurate contact info. As always, you can bring your vehicle to our dealership and we can make you an offer on the spot. Thank you.
My Son just bought a Raptor
Mariah was very pleasant and helpful in the choice I made when I was purchasing my truck. I would definetly recommend her to family and friends
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, We truly appreciate your review. I am thrilled Mariah was able to provide you with the service you deserve and you ultimately purchased a vehicle from us. We build our customer base one person at a time and I hope we have earned you and your family's business for years to come. Enjoy that new truck!
Friendly I will do business with them again.
Found car online on a Monday called dealer and spoke with Ernest Poe and he was able to help me out with all the questions I had. don't have the best credit but Daniel was able to help me out and get into my new cts_v. drove 10 hours to the dealership and was in and out with the car!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Thank you for the very kind comments. Whether you live next door or across the country, we sell hundred of vehicles to customers just like you every month. We came from a customer service background, not the car business, which is why our customers love the buying experience we provide. I know we are 10 hours away, but i look forward to selling you your next vehicle as well. Enjoy!
Easy Buying Experience
They presented a very nice clean truck that was priced well. The buying process was easy and I will buy from Texas Auto again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, That is great news, thank you very much. Our goal in life is to change the way people think about buying a car. It should not be that difficult! We have 100's of cars, trucks, and SUV's to fit every budget which is why we have the perfect car for you. Don't forget about service department to handle all your vehicle's repairs and maintenance where we aim to please as well. Thank you.
Doug Withers
Buying process was very painless. Staff members Trey and Jon gave a great deal with no pressure. We were in and out very quickly. Great inventory of vehicles on site, actually found a number of different vehicles that the staff helped me with and took the time to make a test drive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Believe it or not we are here to help. We don't care which vehicle you buy, we want to help you find the perfect vehicle for your wants and needs. It helps when we have nearly every make and model, and we know we have the best customer service around.If its online, we have it on the lot. Thanks again for the wonderful review and enjoy your new car!
Clint B Morton
Mariah helped me find the truck i was looking for and jon gave me a great deal! This is a great place to buy a vehicle, i will be back!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wow, Mariah is on fire! She is a perfect example of someone who depends on great customer service to make a living here, not shady deceptive practices like some other dealers. We try to hire people from other retail industries, not your typical used car dealers. We are here to help you buy a car, not sell you a car. We look forward to taking this vehicle on trade in a couple years and selling you another one!