Reviews

5.0 out of 5 5.0
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 25, 2017

    Great car. Rental service naudia rocks made process fast and easy and very happy with renting

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 29, 2016

    Sam and his staff there are great fast easy process Must go see them today

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2016

    Good people n great service and great cars n will b

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 6, 2016

    So happy to be off the bus awesome customer services will definitely refer to all my family and friends

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 26, 2016

    Great people love working with the staff best every

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 6, 2012

    This place approved us on a Friday, we test drove the 'car', and then asked to repair muffler. After the holiday, we never got a response back.. 2 days... later, we called and were told, that they had to 'up' the original price to 'help' us get the loan. And that they would not fix anything on the car. What a joke. A very very unprofessional place.. watch out people.. they are not here to help.. only to take!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    April 20, 2012

    My son purchased a vehicle, told that they have to put a gps on it, stalled me for five days, yet I had signed all paperwork and get a call from bank to... verify my information and when asked questions, I am suppose to say I am happy with the car, but yet I don't have the car. When I did get the car told had warranty, when repair was needed claimed did not tell me that i had warranty and lastly my mileage was wrong got a car fax and miles on contract was less than miles on car fax. be aware of this dealership

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    April 16, 2012

    MY SON AND I BOUGHT A CAR FROM MONARCH, SAM AND HIS STAFF WERE VERY FRIENDLY TO US AND MADE OUR BUYING EXPERIENCE VERY EASY AND SIMPLE WE BOUGHT A 2004... FORD EXPLORER FROM THERE AND SONS LOVES IT AND WANTED TO LET THEM IAM GOING TO TELL FRIENDS AND FAMILY TO BUY A CAR FROM THEM.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    all that is true we are very helpful and friendly to all of our customers we try to help you find the right car

  • 1.0 out of 5
    December 12, 2011

    TRYING TO DEAL WITH THIS DEALERSHIP IS: LETS GIVE EVERYONE WORKING THERE SUGER AND THEN LET THEM INTO A CANDY SHOP, LIKE A 2 YEAR OLD. YOU CAN'T GET THERE... ATTENTION LET ALONE KEEP THERE ATTENTION. THE MANAGER NEVER KNOWS WHERE HIS SALES PER ETHEN IS, AND WON'T HELP YOU. SO HE MAKES THINGS UP. THEN ETHEN SEYS WHEN YOU DO, IF YOU DO REACH HIMS SEYS ANOTHER THING. YOU GET APPROVED FOR WHAT IS DISCUSSED AND SURPRISE, OH, WE CAN'T WORK OUT THAT PRICE. CALLS ARE NEVER RETURNED. NEVER DID GET A RETURN CALL AFTER THAT, NEVER GOT THE CHANCE TO DRIVE THE VEHICLE. ALSO PLEASE KNOW THAT THE UNFORTUNATE PEOPLE ON THE STREET THAT HANG AROUND THE DEALERSHIP WILL TRY TO HELP SELL YOU A CAR. BEWERE!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    We strive to provide the best customer service and our sales staff and managers are available around the clock. I apologize for any inconvenience this... may have caused for you, but our financing options do depend on your time on the job. We do finance everyone, but certain criteria must be met for our lenders. If you have a problem with any of our service I would be happy to personally address them with you. Please contact me personally (Sam) at 313-937-9700.