Beyer Volvo, Mazda & VW of Winchester

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Reviews

4.7
(138 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Terrible experience

Do not use Don Beyer VW In Winchester VA they are crooks they broke my throttle body connector attempting to replace egr valve asked me to pay for the throttle body when I denied they said come pick up your car we will not do your warranty work you are not welcome here

2.3

Doesn't meet standards of luxury car dealership

Very nice dealership before the sale, understanding of my extreme preference to be in loop at all aspects and text message as best method of communication. I have bought 4 new cars since 2017 for me and my family, and all transactions were done by text, before and after dealership visit. Title/tags issue developed problems. I was given late information that I needed to have emissions test performed, delaying tags. Dealership received replacement temp tags 3 days before expiration, neglected to inform me that they were available and they fed-exed them to me, at a time that was inconvenient. Only after 4 transfers via phone call (remember that I don't like to use telephone?), informed that they can just email me replacements.So, sales seemed good, but follow through not so much. I bought an older used car; I'd be very wary of acceptable follow up with purchase of expensive new car. Update 1: I just got informed, that somehow, they transferred tags from my 2nd car, which was not a part of the transaction and I never them any information. So now, I have 2 registrations on my Mercury, no legal tags on my 2nd car (resulting in not having the legal ability to use it), and all they can say is, "Wait a few days". And, the Sales Manager Matthew Young has the tone that it is my fault. Yeah, not meeting the standards of a luxury dealership.

5.0

Great experience

Staff is very friendly and patient, John was my salesman and I highly recommend him. He is very knowledgeable and was very helpful. I feel I received a very fair deal.

5.0

09 jetta TDI SERVICE

Matt did a great job getting my car in and communicating with me the recommended service needed. This was my first service here as we moved to the area recently.

5.0

Great customer service with NO pressure

Phil made our experience shopping for our new vehicle easy and enjoyable! He didn’t pressure us in any way but showed us what we wanted to see and made test driving easy. It was obvious that he truly wanted to see us leave happy! I would recommend Beyer to anyone!

5.0

VW Tiguan

Brandon did an excellent job getting us in the vehicle we wanted for a great price! They will work with you to make sure you leave satisfied!

Dealer response

Hello Brock, we are thrilled to hear Brandon was extremely helpful and that you had such a great experience! Thank you for your review. We look forward to serving you in the future! Regards, Dan Doak, Beyer VW, Volvo & Mazda of Winchester General Manager

1.8

The check engine light came on before I got home.

I purchased a used car from this dealership on Dec 5. I didn't make it home before the check engine light came on. It is now Dec 21 and I still don't have my car back. I went through this dealership because I was tired of dealing with private sellers and small used car lots. They had amazing reviews, so I thought I would avoid the nonsense that comes with used cars. I asked specifically if there were any codes deleted. I had a code reader and was going to check but was told "Our technicians go over the cars, they pass inspection, no check engine codes, everything is taken care of before they sell..." This was simply untrue. I am happy that they were decent enough to take the car back and try to resolve the issue. Unfortunately, the car has now been taken back 3 different times to fix the same check engine light that continues to come on. My wife has now spent hours driving back and forth, waiting for them to complete the work, trying to get ahold of someone to tell her what is going on and still nothing. So far, the only fix they tried is resetting the computer. This has been a very frustrating process with no end in sight. I would not recommend this dealership to anyone.

Dealer response

Hello, we are sorry to hear that you had problems with your car upon leaving the dealership and for the inconveniences this has caused. We pride ourselves in maintaining the highest quality standards for our customers and cars, and we are sorry this did not reflect that. We know this is an issue from December, but if you would still like to discuss this matter further, please don't hesitate to contact me at 540-868-3004. Regards, Ali Vafadar, Beyer VW of Winchester Service Director

1.8

No. Don't.

I wanted a used car they had, which they wanted to sell me with a rejection sticker. Then, the night before I said I had already arranged for others to take off work and drive three hours to get the car, I get a text telling me someone else is coming and it might not be there when I show up. The car was advertised as a manual, which it wasn't. Be happy with the stars you got. 😕

Dealer response

Hello C, I am sorry you didn't have a satisfactory experience with our sales department and for any confusion regarding the vehicle you were interested in. I would like to learn more about your situation and make things right. Please contact me directly at 540-868-3012. Regards, Matthew Young, Beyer VW of Winchester General Sales Manager

5.0

Service Repair on Atlas

Excellent communication and professionalism- I love this dealership and even though I moved to Northern Virginia, I gladly make the trip when I need their help.

Dealer response

Hello Danita, we are thrilled to hear our team gave you such great five-star service! Thank you for your business and loyalty. Regards, Dan Doak, Beyer VW, Volvo & Mazda of Winchester General Manager

5.0

Recall Work

Received a recall notice on my Mazda. First called a different dealership and did not get the warm fuzzy. So I decided to call Beyer Mazda. From the initial phone call to the return of my keys I felt welcomed. It may have been a longer ride to get to Beyer Mazda but it was well worth it.

Dealer response

Hello Chris, we are thrilled to hear how welcomed you felt at Beyer Mazda! We work hard to make each and every one of our customers feel like part of the Beyer family! Thank you for this great review and we look forward to seeing you again! Regards, Dan Doak, Beyer VW, Volvo & Mazda of Winchester General Manager

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