Niello Volkswagen

3.8
(55 reviews)
Visit Niello Volkswagen
Sales hours:
Service hours:
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Service Sales
Monday 8:00am–5:00pm Closed
Tuesday 8:00am–5:00pm 11:00am–5:00pm
Wednesday 8:00am–5:00pm 11:00am–5:00pm
Thursday 8:00am–5:00pm 11:00am–5:00pm
Friday 8:00am–5:00pm 11:00am–5:00pm
Saturday 8:00am–5:00pm 11:00am–5:00pm
Sunday Closed Closed
New (916) 265-0739 (916) 265-0739
Used (916) 426-5060 (916) 426-5060
Service (916) 265-4154 (916) 265-4154

Reviews

3.8
(55 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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4.8

Got dedicated help during my car search

Nikki Barber and Anthony were great to work with during multiple visits to test drive used cars on their sales lot. Every few days Nikki would let me know of other potential cars with the specs I wanted. I really appreciate their personal service in helping me find the best car for me.

1.0

Can't recommend

I got a quote over email from Michael Havard for $10,645 on a 2013 VW TDI. The quote was emailed on Thursday Feb 14th. I drove more than 2 hours from Los Gatos on Sunday to test drive the car ! However, Mike and his Mike Meyer not only did NOT honor their quoted price, but they insisted on asking $11,266!! I even offered them a higher price of their quoted one, but they would not accept it! I don't know what protection Car Shoppers have if the Niello VW is NOT willing to honor their own written quote!! Now I personally appreciate the pain and suffering Car Shopper feel and why the dealerships make the experience a miserable one!

1.6

Can't recommend the dealership!

I got a quote over email from Michael Havard for $10,645 on a 2013 VW TDI. The quote was emailed on Thursday Feb 14th. I drove more than 2 hours from Los Gatos on Sunday to test drive the car ! However, Mike and his GM not only did NOT honor their quoted price, they insisted on asking $11,266!! I even offered a higher price of their quoted one, but they would not accept it! So, I had to leave! I don't know what protection customers have if the dealership is NOT going to honor their own written quote! Now I personally appreciate the pain and suffering Car Shopper feel and why the dealerships make the experience a miserable one!

5.0

Bought two cars from them!!!

I bought two cars from them, both times it was a pleasure to work with Niello VW staff. I got my first used car in 2015 and had no issues with it, yesterday I trade in my old car and got another used vehicle for a great price. Planning to go back there in few years to get another car ����������

5.0

Service even after the fact

I bought a golf from these guys a year and a half ago when i arrived in Sacramento. Mr Omar DIxon and finance department and service etc were all eager and helpful. Funny they had no problem taking my cash! I came to deal and they dealt! Thats all I wanted to do! A year and a half later they are still the most eager and helpful bunch. Buy your car here and service your car here. Thanks Mr Dixon! John

1.2

Buying a car

Niello is a horrible company won’t except a check For a car that was going to be bought outright. Go to any other vw dealers in Sacramento and you’ll be much happier with your experience

1.0

Used car buy

Niello company once was good not anymore won’t even take a personal check for the full cost of a car. Darcee bramlette is horrible I will never do any business with the niello company again

5.0

Great overall experience

Fallon, sales rep, was a pleasure to work with. She made the experience pleasant and quick. No pressure sales and the finance dept. was honest enough to inform me of all risks associated with my loan. I felt they had my best interest in mind instead of just making a sell. I’m proud to finally be part of the Niello family. Mercedes you’ve been great but it’s time for me to move forward. Mindy

5.0

Awesome service; will go above and beyond

Awesome service; will go above and beyond to get you in a car and a suitable price, no pressure to buying a car, in fact they handle the pressure for you instead

1.0

Awful

Am going to keep my review short and simple, I went in there to check out the new Atlas and to test drive, but when I got to the dealership, no one was there to greet me at the lot, neither when I was walking around the lot in plain sight of some car salesman they did not approached me nor say "can I help you". After 10 minutes of walking around the lot I felt discriminated like if i was some crazy guy looking at cars, that was there just window shopping, I left with my hopes down on buying an atlas. Really disappointed of how I was treated at the dealership.