New England Motor Car Co.

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1 lifetime reviews.

  • February 3, 2013

    I am not the type to normally take the time to write reviews, but I really wanted to after my recent experience here. Too much atrocious customer service... out there, so credit where credit is due. I was going to state that there was no pressure here, but that was not totally the case. Hear me out, though. The difference here is that I only went in on a lark and wasn't fully ready to commit to buying something; I just wanted to see what was out there. I was looking for a nice, low mileage, AWD van that I intend to convert for my own uses. Where the pressure came in, now, was that they made me an offer that I could NOT say no to. Example: I told them what I needed for my trade-in, but implied I would take a little less. I guess I am used to getting low-balled and wanted to just let them know what my limit was. What do these guys do? They offer me a fair amount OVER what I told them I needed to get to think about a deal. Damn! Okay, so I push my luck a little. I inquire about the five-year, 100,000 mile, power train warranty for my full-sized all wheel drive van. I propose a little more than half of the price of the warranty to the big man, Craig, the manager. He accepts. Damn again! Ok, I am sold now. Where do I sign? I haven't been in for service or anything yet, so I can't vouch for that. I have a few plans for mods for my van, so I will, if possible, update this review. I am pretty optimistic though. Their lot is relatively small but the selection is large. Really a nice place if you're into vans. They have other types of vehicles as well. You can't go wrong with Mark and Craig and the guys. Check them out!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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