Reviews

Average Ratings

5.0
79 lifetime reviews.
  • great service, a dealer that truly cares.

    I bought a used 09 Tacoma. Before purchasing, I found that the alternator belt was worn and needed replaced. Freddie (salesman) had it inspected a...


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    I bought a used 09 Tacoma. Before purchasing, I found that the alternator belt was worn and needed replaced. Freddie (salesman) had it inspected and offered me the choice to knock the cost of the repair off purchase price, or they'd fix it for the prior negotiated price. After I got the truck home, I noticed the headlights, both high and low beam, were not working. The previous owner had installed a HID kit that was no longer working. My truck was bought "as-is" and Freddie and Ed Martin could have simply told me "your problem", but Freddie again gave me options to get the issue fixed at no cost to me. I had the option of taking my truck to another Toyota dealership and sending Ed Martin the bill, or bring the truck back and they'd fix it for free. Needless to say, both Freddie and Ed Martin went above and beyond for me and they have earned my loyalty as a customer.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Awesome out-of-state experience

    I found the car and contacted Ed Martin through Cars.com and quickly received a call from Corry Caldwell. The car was 4.5 hours away from me, so I...


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    I found the car and contacted Ed Martin through Cars.com and quickly received a call from Corry Caldwell. The car was 4.5 hours away from me, so I asked Corry if he would provide more pictures, some of specific areas of concern, along with a video so I could hear the car startup and idle. Corry willingly and quickly helped out with all of my questions which helped make me comfortable with the purchase. When everything was agreed upon, I made the drive to Ed Martin Toyota/Scion. They had the car pulled up in front of the main entrance to the showroom and everything was even cleaner than the pictures. No surprises. Corry was outstanding through the entire process, and I can't say enough how great and smooth he made the entire process. The only complaint is a minor one, and that was the wait time to sign paperwork. I was told they only had 1 finance manager working that Saturday so we had to wait over an hour to get back on the road and make the 4.5 hour drive home. This dealership is outstanding and this was easily the best/easiest/most hassle-free car purchase I've ever made, but in typical dealer fashion since the sale was already done aside from signing docs and I was 4.5 hours from home, other customers seemed to become their priority. Again, that's minor compared to the service and communication Corry provided and overall excellent service. Compared to previous car buying experiences, I'd take an hour wait for the awesome service I received every time. I would definitely buy from Ed Martin again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Amazing buying experience

    Luke Haig was amazing to work with. He went above and beyond to get me a 2017 Tundra TRD PRO. He spent days working with me, even though i changed...


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    Luke Haig was amazing to work with. He went above and beyond to get me a 2017 Tundra TRD PRO. He spent days working with me, even though i changed my mind a few times on what i wanted. Never seemed frustrated or bothered, but genuinely seemed to want to make sure i was happy and getting exactly what i wanted. I highly recommend working with Luke, he will not let you down and will make the process as fast and as easy as possible.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Pontiac minivan not for me, but Ed Martin is great

    I didn't buy the car I looked at, but I was impressed with the dealership, and the salesman, Mike at Toyota that helped me. The car was a nice min...


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    I didn't buy the car I looked at, but I was impressed with the dealership, and the salesman, Mike at Toyota that helped me. The car was a nice minivan, but I wanted a different maker. I would definitely go Thier again in the future!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • GOOD SERVICE!

    We wanted to buy a new van.Called Derek.He helped us find the right one and took care of us.thank you again.


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    We wanted to buy a new van.Called Derek.He helped us find the right one and took care of us.thank you again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience!

    We had a wonderful experience with Billy at Ed Martin Toyota! My husband and I were looking to purchase a used truck or van, and Billy did a great...


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    We had a wonderful experience with Billy at Ed Martin Toyota! My husband and I were looking to purchase a used truck or van, and Billy did a great job of finding some options in our price range. He was really down to earth and not pushy, which is exactly what we needed. We had a relatively difficult time table to accomplish this, and Billy made himself available to us so we could fit in test drives among work obligations. This was the best car buying experience I have had, and I would definitely go visit Billy at Ed Martin if we had another need.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Loved Ed Matrin - will forever get my cars here!

    We did a lot of research in trying to find the best place to purchase our new Yukon. This was our second Yukon and knew exactly what we wanted. Br...


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    We did a lot of research in trying to find the best place to purchase our new Yukon. This was our second Yukon and knew exactly what we wanted. Brandon Riggle was our salesman and did all that he could to help us find our dream car at a price we could afford. Brandon works in Anderson and Joe is from Carmel. Because Joe was in Carmel we finalized everything with him. He was very professional and did everything to make sure we were 100% happy. We will never buy/lease another vehicle anywhere else. Super friendly and helpful staff! Both dealerships were very clean and family friendly. We had our 2 boys with us (3&1) which could have been a pain, but in Carmel they gave both of our boys balloons which seems small, but made our boys so happy! They also made the final paper work easy and quick knowing it was going to be a pain with our little ones. Thanks again Brandon and Joe! Did I mention we didn't feel like we were car shopping? None of the pushy car salesman service. Just really good guys trying to help a family find a vehicle to make everyone happy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • AMAZING SERVICE!!!!

    I went there just looking to test drive my 2016 Mazda 6. Ended up driving home with it! great customer service. very friendly and very helpful!! a...


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    I went there just looking to test drive my 2016 Mazda 6. Ended up driving home with it! great customer service. very friendly and very helpful!! and I love my new car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience!!!!

    I went to Ed Martin after stopping at the dealership where I have purchased 4 of my last 5 new cars in the past ten years (Andy Mohr). I felt like...


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    I went to Ed Martin after stopping at the dealership where I have purchased 4 of my last 5 new cars in the past ten years (Andy Mohr). I felt like the sales staff at AM really could have cared less that I was a returning customer. They wanted to offer me minimal trade-in on my existing car, and tried to sell me the car the General Manager had already driven 1400 miles. My experience at Ed Martin was excellent! The sales staff was happy to work with me. I got the price that I wanted on my trade-in, and bought the exact vehicle I wanted, in the correct color and trim level that I was looking for!! (With only 11 miles on it!!)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Awesome car-buying experience!

    Our sales rep, Scott, was fantastic. He was not overly aggressive, but attentive to our needs and easy to communicate with. They worked with us fa...


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    Our sales rep, Scott, was fantastic. He was not overly aggressive, but attentive to our needs and easy to communicate with. They worked with us fairly on our trade-in and price, and never made us feel as though we were asking for too much from them. The entire experience was awesome, and I will not purchase a Toyota from anywhere else!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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